Check for Updates and Start the Process

Samsung Smart TVs receive software updates that fix bugs, add features, and improve performance. You can check for updates directly on your TV using the remote control—no computer needed. The update process takes 10 to 30 minutes depending on your TV model and internet connection speed.

Before you start, make sure your TV is plugged in and connected to Wi-Fi. Do not unplug the TV or turn it off during an update, as this can damage the software. If your TV loses power unexpectedly during an update, it may need service.

Key Takeaways

  • Open Settings on your TV remote, go to Support, then Software Update, and select Update to check for new versions.
  • Your TV must be connected to Wi-Fi and plugged in for the entire update process, which typically takes 10 to 30 minutes.
  • The TV will restart automatically during the update—this is normal and you should not turn it off or unplug it.
  • If an update fails or your TV gets stuck, try unplugging it for 30 seconds, plugging it back in, and checking for updates again.
  • Some Samsung TVs can also receive updates through a USB drive if your internet connection is unreliable.

Navigate to Settings and Find Software Update

Pick up your Samsung remote and press the Home button (the house icon). This opens the main menu on your TV screen. Look for Settings, which is usually in the bottom row of icons. Use the arrow buttons on your remote to highlight it, then press Enter.

Once you are in Settings, scroll down and look for Support. Press Enter to open it. Inside Support, you will see Software Update listed near the top. Select it and press Enter.

Run the Update Check and Install

You are now in the Software Update menu. Select Update and press Enter. Your TV will connect to Samsung's servers and check whether a newer version is available. This check takes 30 seconds to 2 minutes. If no update is available, the screen will say "Your software is up to date" and you are done.

If an update is available, the screen will show the new version number and file size. Select Update again to begin downloading and installing. Your TV will show a progress bar. Do not turn off the TV, unplug it, or press any buttons while the update is running. The TV may restart one or more times—this is normal.

When the update finishes, your TV will return to the home screen. The entire process usually takes 10 to 30 minutes, though larger updates can take longer. Your TV is now running the latest software.

What to Do If the Update Fails or Gets Stuck

If the update stops responding or shows an error message, unplug your TV from the power outlet and wait 30 seconds. Plug it back in and turn it on. Go back to Settings > Support > Software Update and try checking for updates again. Many temporary failures clear up on the second attempt.

If the same error appears twice, your internet connection may be the problem. Move your TV closer to your Wi-Fi router or restart your router by unplugging it for 30 seconds. Then try the update again. If your Wi-Fi signal is weak, a wired connection using an ethernet adapter (sold separately) is more reliable for large updates.

If the update still fails after these steps, your TV may need service. Contact Samsung support with the error code shown on your screen.

Update Using a USB Drive (Alternate Method)

If your internet is unreliable or your TV cannot connect to Wi-Fi, you can update using a USB drive on a computer. Go to Samsung's support website, search for your TV model number (found on the back of the TV or in Settings > Support > About This TV), and read the firmware file to your computer.

Copy the firmware file to a USB drive formatted as FAT32. Insert the USB drive into the USB port on the back of your TV. Go to Settings > Support > Software Update and look for an option called Update via USB or USB Update. Select it and follow the on-screen instructions. Do not remove the USB drive until the update is complete.

Understand What Updates Include

Samsung releases updates roughly every few months, though the exact schedule varies. Updates typically include security patches that protect your TV from hacking, bug fixes that solve problems users have reported, and sometimes new features or improvements to existing apps.

You do not need to update when ready when one becomes available, but updating within a few weeks is a good practice. Older TVs (more than five years old) may stop receiving updates altogether, which is normal—Samsung prioritizes security updates for newer models.

Frequently Asked Questions

How often should I update my Samsung TV?

Check for updates once a month by going to Settings > Support > Software Update. Most updates are optional, but security updates are worth installing within a few weeks of release. You do not need to update when ready unless Samsung marks it as critical.

Can I use my TV while it is updating?

No. Do not watch TV, change channels, or use apps while an update is running. The TV needs full processing power to install the software correctly. The update usually takes 10 to 30 minutes, so plan for that downtime.

What happens if my TV loses power during an update?

If your TV loses power unexpectedly during an update, it may not turn back on or may get stuck on a loading screen. Plug it back in and wait a few minutes. If it still does not respond, unplug it for 30 seconds, plug it in again, and try checking for updates. If the TV remains unresponsive, it may need professional service.

Do I need a Samsung account to update my TV?

No. Updates happen automatically when you select Update in the Software Update menu. You do not need to log in or create an account. Your TV connects directly to Samsung's servers to read the latest version.

Why does my TV keep asking me to update?

If your TV repeatedly prompts you to update but the update fails, your internet connection may be dropping during the read. Try moving closer to your Wi-Fi router, restarting your router, or using a wired connection with a USB ethernet adapter. If the problem continues, contact Samsung support.