Delta's hiring process starts with an online process and a video interview

Delta Air Lines hires flight attendants through a multi-step process that begins on their careers website. You submit an online process, then if Delta moves you forward, you complete a recorded video interview where you answer questions on camera. After that comes an in-person group interview at a Delta crew base or hiring location, followed by a final one-on-one interview. The entire process typically takes several weeks from process to a job offer.

Delta does not require prior flight attendant experience. The airline trains all new hires in their own training program, which lasts about six weeks and covers safety procedures, customer service, emergency protocols, and Delta-specific policies. You will be paid during training.

Key Takeaways

  • You must be at least 21 years old, have a high school diploma or GED, and hold a valid U.S. passport to work as a Delta flight attendant.
  • Delta's process process includes an online form, a video interview, group interviews, and a final one-on-one interview before a job offer.
  • You will need to pass a background check, drug screening, and medical examination as part of Delta's hiring requirements.
  • Flight attendants must be able to reach overhead bins, lift up to 50 pounds, and work irregular schedules including nights, weekends, and holidays.
  • Delta requires flight attendants to maintain a professional appearance and uniform standards while on duty.

Basic requirements Delta looks for

You must be at least 21 years old and have a high school diploma, GED, or equivalent. Delta requires a valid U.S. passport, and you must be a U.S. citizen or permanent resident. The airline will conduct a background check, so any felony convictions or serious misdemeanors may disqualify you.

You also need to pass a drug screening and a medical examination. The medical exam includes vision and hearing tests, and you must be able to reach overhead bins (typically 6 feet 1 inch or less in height, though this is not a strict cutoff) and lift 50 pounds repeatedly. You cannot have visible tattoos on your face, neck, hands, or arms when wearing the Delta uniform, though tattoos on other parts of your body that are covered by the uniform are permitted.

What happens during the video interview

After you submit your online process, Delta sends you a link to record a video interview. You will see a question on screen and have a set amount of time—usually 60 to 90 seconds—to record your answer. There is no live interviewer; you are speaking to a camera. Delta typically asks about your customer service experience, why you want to work as a flight attendant, how you handle difficult situations, and your availability to work irregular schedules.

Dress professionally for the video interview as you would for an in-person meeting. Speak clearly, make eye contact with the camera, and answer the question asked rather than going off topic. Delta reviews these videos to narrow down candidates for the next round.

The group interview and in-person assessment

If Delta moves you forward, you will be invited to a group interview at one of their crew bases or a designated hiring location. You will meet with other candidates and Delta recruiters. The group interview often includes role-playing exercises where you respond to customer service scenarios, such as handling a passenger complaint or assisting someone with a medical issue.

Delta also assesses your appearance, communication skills, and ability to work as part of a team. You will be asked about your background, why you chose Delta, and your understanding of the job. Dress in business professional attire—a suit or dress pants with a blazer and closed-toe shoes. Arrive early, bring copies of your resume, and be ready to discuss your availability and flexibility.

Final interview and background checks

Candidates who pass the group interview move to a one-on-one final interview with a Delta manager or senior recruiter. This conversation is more detailed and personal. The interviewer will ask about your work history, how you handle stress, your long-term career goals, and your commitment to safety and customer service. They may also ask situational questions about conflicts with coworkers or how you would respond to an emergency.

Once you receive a conditional job offer, Delta will initiate a thorough background check, drug screening, and medical examination. These must be completed before you can start training. The background check includes criminal history, employment verification, and reference checks. Any discrepancies between your process and the background check results can delay or cancel your offer.

Training and certification after hire

Delta's flight attendant training program lasts approximately six weeks and takes place at one of their training centers. You will learn FAA safety regulations, emergency procedures, aircraft-specific equipment, first aid, and Delta's customer service standards. Training includes classroom instruction, hands-on practice with emergency slides and evacuation procedures, and simulated flights.

You must pass written exams and practical assessments to earn your Flight Attendant Certificate from the Federal Aviation Administration (FAA). Delta also requires you to pass a final check ride where an examiner observes your performance on a real flight. Once certified, you will be assigned to a crew base and begin your schedule as a flight attendant.

What to expect after you are hired

New flight attendants at Delta start on a seniority-based system. Your schedule is built from available trips, and as a new hire you will have limited control over your initial assignments. You may work early mornings, late nights, weekends, and holidays. Most flight attendants work between 70 and 85 hours per month, though this varies based on the trips you hold.

Delta provides health insurance, retirement benefits, and travel perks for flight attendants and their families. You will be required to maintain the uniform standards, pass recurrent training every two years, and follow all FAA and Delta safety protocols. The job involves physical demands—standing for long periods, pushing heavy carts, and working in a confined space at high altitude.

Frequently Asked Questions

Do I need previous customer service experience to work as a Delta flight attendant?

No, Delta does not require prior customer service or flight attendant experience. However, any background in hospitality, retail, or customer-facing roles can strengthen your process. Delta values candidates who demonstrate good communication skills and a willingness to learn.

How long does the entire hiring process take from process to job offer?

The timeline varies, but most candidates wait between four to eight weeks from initial process to a job offer. Some candidates move through the process faster, while others may wait longer if Delta is not actively hiring or if they need additional time to complete background checks.

What happens if I do not pass the medical examination?

If you fail the medical exam, Delta will notify you of the reason. Some conditions are temporary and may be resolved, allowing you to reapply later. Others may be permanent disqualifiers. You can request details about why you were not cleared and whether you have the option to appeal or reapply in the future.

Can I choose which Delta crew base I work from?

As a new hire, you will be assigned to a crew base based on Delta's staffing needs, not your preference. Once you have seniority, you may be able to bid for a different base during annual bidding periods. The major Delta crew bases are in Atlanta, Boston, Cincinnati, Detroit, Minneapolis, New York, Salt Lake City, and Los Angeles.

What is the starting pay for a Delta flight attendant?

Delta's starting pay for flight attendants varies and is set by the union contract. Pay is based on flight hours, not a monthly salary, and increases with seniority and years of service. You can find current pay rates on Delta's careers website or by contacting their recruitment team directly.