Where to find your case number on documents you already have

Your EBT case number is printed on your EBT card itself, usually on the front near your name. It is also on any letter or notice your state sent you when your account was set up — check your mail from the benefits office. If you have received a recent statement about your account balance or any changes to your benefits, that document will have the number on it as well.

The case number is typically a string of numbers, sometimes with letters mixed in depending on your state. It may be labeled as "Case Number," "Client ID," "Account Number," or "Case ID" — the exact label varies by state. Look for it near the top of any official document, often in a box or next to your name and address.

Key Takeaways

  • Your case number appears on your physical EBT card, on the front near your name.
  • Any official letter or notice from your state benefits office will display your case number, usually near the top of the page.
  • You can call your state's EBT customer service line and provide your Social Security number or date of birth to have the number read to you.
  • Your case number is specific to your household account and is different from your EBT card number.
  • Online account portals run by your state let you log in with your PIN or password to view your case number and account details.

Calling your state's EBT customer service line

Every state runs its own EBT program and has its own customer service number. You can find the correct number by searching online for "[your state] EBT customer service" or by visiting your state's SNAP or food benefits website. When you call, have your Social Security number, date of birth, and address ready.

Tell the representative you need your case number. They will verify your identity using the information you provide and then read your case number to you over the phone. This is the fastest way to get the number if you cannot locate it on a document. Keep a pen and paper handy so you can write it down.

Using your state's online account portal

Most states offer an online portal where you can log into your benefits account. To access it, search for "[your state] EBT login" or "[your state] SNAP benefits portal." You will need to create an account or log in with a PIN or password that you set up when you first received benefits.

Once you are logged in, your case number is usually displayed on the main dashboard or account summary page. Some states also show it under an "Account Information" or "Profile" section. If you have forgotten your login password, the portal will have a "Forgot Password" option that will walk you through resetting it.

What to do if you cannot find your case number anywhere

If you have checked your EBT card, your mail, and the online portal and still cannot locate the number, contact your local benefits office directly. You can find the address and phone number by searching "[your county] benefits office" or "[your city] SNAP office." When you call or visit in person, bring a photo ID and explain that you need your case number.

The office staff can look up your account using your name and Social Security number, then provide your case number on the spot. Some offices will mail it to you if you prefer not to visit in person. This route takes longer than calling customer service, but it is an option if the state hotline is busy or if you need the number in writing.

The difference between your case number and your card number

Your EBT case number and your EBT card number are two different things. The case number identifies your household account and benefits, while the card number is the 16-digit number on the front of your physical card. When you call customer service or log into your account online, you will usually be asked for your case number, not your card number.

If you have lost your EBT card or it has been stolen, you can still access your benefits using your case number. You can request a replacement card or a PIN reset by calling customer service and providing your case number. The card number changes when you get a new card, but your case number stays the same for as long as you receive benefits.

Keeping your case number safe

Treat your case number like you would treat your Social Security number. Do not share it with people you do not trust, and do not write it down in places where others can see it. If someone calls you claiming to be from the benefits office and asks for your case number, hang up and call the official customer service line yourself — scammers sometimes pose as government workers.

When you call customer service or log into your account, make sure you are using the official state number or website. Check the URL in your browser to confirm it is a government domain (usually ending in .gov), and never click links in emails or texts that claim to be from the benefits office. Always go directly to the official website or call the number listed on your EBT card.

Frequently Asked Questions

Is my case number the same as my Social Security number?

No. Your case number is a separate identifier created by your state's benefits program. It is used to track your household account and benefits. Your Social Security number is different and is used to verify your identity when you call customer service or log into your account.

What if I moved to a different state?

If you moved, you will need to explore for benefits in your new state. Your old case number from your previous state will not work in your new state. Contact your new state's benefits office to start the process. Some states can transfer information between them, but you will receive a new case number in your new state.

Can I use my case number to check my balance?

You can use your case number to log into your state's online portal and check your balance there. You can also call customer service with your case number and ask them to read your balance to you. Many states also let you check your balance by calling an automated phone line or texting a specific number — check your EBT card for those options.

What should I do if someone asks for my case number?

Only give your case number to official representatives of your state's benefits office. Do not share it with anyone who calls you unexpectedly, even if they claim to be from the government. If you need to contact the benefits office, always call the number on your EBT card or the official state website.