Your case number is printed on the front of your EBT card, usually in the upper right corner

Your case number is a unique identifier that links your EBT account to your household record in your state's system. It appears as a series of numbers on the physical card itself. Most states print it in the upper right corner of the front side, though the exact position varies slightly by state. The number is typically 8 to 12 digits long.

You will need this number when you contact your state's EBT customer service line, speak with a caseworker, or log into your account online. Having it ready before you call saves time and helps the representative pull up your information faster.

Key Takeaways

  • Your case number appears on the front of your EBT card, usually in the upper right corner as a series of 8 to 12 digits.
  • The exact location varies by state, so check both the front and back of your card if you cannot find it in the upper right.
  • You can also find your case number through your state's online EBT portal if you have created an account.
  • Keep your case number handy when calling customer service or meeting with a caseworker, as they will ask for it to locate your account.

Check the front of your card first

Look at the front side of your EBT card. Most states place the case number in the upper right corner, printed in small text. It may appear above or below your name, depending on your state's card design. The number will be clearly separated from other information like your card number or expiration date.

If the text is hard to read, hold the card under good lighting or use your phone's camera to zoom in on the image. The case number is always printed in black ink and does not change unless your case is closed and reopened under a different number.

Look on the back if the front does not show it

A small number of states print the case number on the back of the card instead of the front. Check the back side, usually near the bottom or in the lower corners. Some cards also include it on the signature strip area.

If you have an older card that has been in your wallet for several years, the number may have faded. In that case, you will need to use one of the other methods below to locate it.

Find it through your state's online EBT portal

Most states offer an online account portal where you can log in with your username and password. Once you are logged in, your case number usually appears on your account dashboard or in a section labeled "Account Information" or "My Case." This method works even if your physical card is lost or damaged.

To set up an online account, visit your state's EBT website. You will typically need your Social Security number, date of birth, and other identifying information. If you have already created an account, straightforward log in and look for the case number in your profile.

Call your state's EBT customer service line

Every state operates a customer service phone line for EBT questions. A representative can tell you your case number over the phone. You will need to provide your name, date of birth, and possibly your Social Security number to verify your identity.

The phone number for your state's EBT customer service is printed on the back of your card, or you can find it by searching "[Your State] EBT customer service" online. Wait times vary, but calling early in the morning or mid-week often means shorter holds.

Ask your caseworker or local office

If you work with a caseworker at your local benefits office, they can provide your case number during your next appointment or over the phone. You can also visit your local office in person and ask staff to write down your case number for your records.

Having this information written down and stored somewhere safe means you will not have to search for it again in the future. Many people keep it in a notes app on their phone or in a document at home.

Frequently Asked Questions

What if my case number is different from my card number?

Your case number and your card number are two separate things. The case number identifies your household in the state system, while the card number is specific to the physical card itself. If you get a replacement card, the card number changes but your case number stays the same.

Can I use my case number to check my balance?

No, you cannot check your balance using only your case number. You will need your card number and PIN to check your balance at an ATM or through your state's online portal. However, you do need your case number when calling customer service to ask about your balance.

What should I do if I cannot find my case number anywhere?

Call your state's EBT customer service line with your name and date of birth. They can look up your case number in the system and provide it to you. This is the fastest way to get the information if your card is lost or the number is not visible.

Does my case number change if I move to a different state?

Yes, if you move to a different state, you will need to reapply for benefits in your new state. Your new case number will be different from your old one. Contact your new state's benefits office to start the process.