You can cancel Disney+ directly through your account settings on any device
Disney+ cancellation happens in your account settings, not through customer service. The process takes about two minutes and works the same way whether you signed up through Disney's website, the Disney+ app, or a third-party service like Apple, Google Play, or Amazon Prime Video. Your access stops at the end of your current billing cycle — Disney does not offer refunds for the remainder of a paid month.
The exact steps depend on where you signed up. If you created your account directly with Disney, you cancel through the Disney+ website or app. If you subscribed through another platform, you cancel through that platform instead, not through Disney.
Key Takeaways
- Disney+ cancellation happens in your account settings and takes effect at the end of your current billing period, not when ready.
- If you signed up directly with Disney, cancel through the Disney+ website or app; if you signed up through Apple, Google Play, or Amazon Prime Video, cancel through that service instead.
- You will not receive a refund for the remainder of your current billing cycle after you cancel.
- You can reactivate your account later using the same email address and payment method, and your watchlist and profile settings will still be there.
Canceling a Disney+ account you created directly with Disney
Log into your Disney+ account on the website or open the app. On the website, click your profile icon in the top right corner and select "Account." On the app, tap the profile icon at the bottom right and select "Account Settings." Look for the option labeled "Subscription" or "Manage Subscription."
Click or tap "Cancel Subscription" or "Cancel Your Subscription." Disney will ask you to confirm and may show you a discount offer to stay. You can ignore this and proceed with cancellation. After you confirm, you will see a message saying your subscription is set to cancel at the end of your current billing period. You will receive a confirmation email at the address tied to your account.
Canceling Disney+ through Apple, Google Play, or Amazon Prime Video
If you signed up for Disney+ through the Apple App Store, open the Apple TV app on your iPhone, iPad, or Mac. Go to "Account" at the bottom of the screen, select "Subscriptions," find Disney+, and tap "Cancel Subscription." On Android, open Google Play, tap your profile icon, select "Payments and subscriptions," then "Subscriptions," find Disney+, and tap "Cancel subscription."
For Amazon Prime Video, log into your Amazon account on a web browser, go to "Your Account," select "Prime Video Settings," then "Manage Your Prime Video Membership," and click "Cancel Your Membership." If you subscribed to Disney+ as an add-on to Prime Video rather than as a standalone Prime membership, canceling Disney+ will not cancel Prime itself.
What happens after you cancel
Your Disney+ access continues until the end of your current billing cycle. If you paid on the 15th of the month, you can watch until the 15th of next month. After that date, you will not be able to log in. Any downloads you made to your device will stop working once your subscription ends.
Your profile, watchlist, and viewing history stay saved for 10 months. If you reactivate your account using the same email address and password within that window, everything will be there. After 10 months of inactivity, Disney deletes your profile data.
Reactivating your account later
You can turn your subscription back on at any time by logging into your account and selecting "Reactivate" or "Resume Subscription." You will be charged starting the day you reactivate. If you signed up through a third-party service, reactivate through that same service.
If you forgot your password, use the "Forgot Password" link on the Disney+ login page. Disney will send a reset link to your email. You do not need to contact customer service to reactivate.
If you cannot find the cancel button
On the Disney+ website, make sure you are logged in and on the Account page, not just your profile page. The Subscription section should appear below your personal information. If it does not, try a different web browser or clear your browser cache and log in again.
On the app, check that you are using the latest version. Go to your device's app store and update Disney+ if an update is available. If the cancel option still does not appear, try canceling through the website instead of the app, or contact Disney+ support through the app's help menu.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of my billing cycle?
No. Disney does not refund unused portions of your subscription. Your access continues until the end of your current billing period, and then stops. If you want to avoid paying for another full month, cancel a few days before your next billing date.
What if I signed up through a bundle with Hulu or ESPN+?
If you have the Disney Bundle (Disney+, Hulu, and ESPN+ together), canceling Disney+ through your account settings will cancel only Disney+. Hulu and ESPN+ will continue. To cancel the entire bundle, select "Cancel Bundle" instead of "Cancel Subscription." You can also downgrade to a lower-cost option if Disney offers one in your region.
Can I cancel Disney+ if I still owe a payment?
Yes. You can cancel even if your account has an outstanding balance. However, Disney may pursue collection of the unpaid amount. If you have a dispute about a charge, contact Disney+ support before canceling to try to resolve it.
Do I lose my downloads when I cancel?
Yes. Any episodes or movies you downloaded to your phone or tablet will stop working once your subscription ends. Downloaded content is tied to your active subscription and cannot be watched offline after cancellation.
How do I cancel if I do not remember my password?
Use the "Forgot Password" link on the Disney+ login page to reset it. Disney will email you a link to create a new password. Once you log in with the new password, follow the normal cancellation steps. You do not need to contact support.