You can cancel either service directly through your account settings on the website or app, and the cancellation takes effect at the end of your current billing cycle
Cancelling Hulu or Disney+ does not require a phone call or email to customer service. You do the entire thing yourself in your account settings, and the process takes about two minutes. Your access continues until the last day of the billing period you have already paid for — you will not lose service when ready.
The exact steps differ slightly depending on whether you are cancelling through the website or the app, and whether you subscribed directly or through another service like Apple, Amazon, or Verizon. We will walk through each path below.
Key Takeaways
- You cancel Hulu or Disney+ through your account settings, not by contacting customer service, and the cancellation takes effect at the end of your current billing period.
- If you subscribed directly through Disney's website, you cancel on the same website; if you subscribed through Apple, Amazon, or Verizon, you cancel through that company's app or website instead.
- Your password and login information remain active until your billing period ends, so you can still watch until that date.
- Cancelling one service (Hulu or Disney+) does not cancel the other if you have both — you must cancel each one separately.
Cancelling a subscription you bought directly from Disney
If you signed up for Hulu or Disney+ on the Disney website or the app using your own payment method, you cancel the same way. Log in to your account on disneyplus.com or hulu.com, go to your account settings, and look for the subscription or billing section.
On the website: Click your profile icon in the top right corner, select "Account," then find "Subscription" or "Billing." You will see a button that says "Cancel Subscription" or "Manage Subscription." Click it, and the site will ask you to confirm. You may see a prompt offering a discount to stay — you can ignore this and proceed with cancellation.
On the app: Open the app, tap your profile icon (usually in the bottom right), go to "Account," then "Subscription" or "Billing," and tap "Cancel Subscription." Follow the same confirmation steps.
After you confirm, you will see a message saying your subscription will end on a specific date. That date is the last day you have access. You do not need to do anything else.
Cancelling a subscription through Apple, Amazon, or another third party
If you subscribed to Hulu or Disney+ through Apple (via the App Store), Amazon Prime Video, Verizon, or another service, you must cancel through that company, not through Disney. Disney cannot process the cancellation on their end.
Through Apple: Open the Settings app on your iPhone, iPad, or Mac. Tap your name at the top, then "Subscriptions." Find Hulu or Disney+ in the list, tap it, and select "Cancel Subscription." You will see the cancellation date.
Through Amazon Prime Video: Go to primevideo.com or open the Prime Video app. Go to "Account & Settings," then "Subscriptions." Find the Hulu or Disney+ add-on, click "Manage," and select "Cancel." On the app, the path is similar — look for "Your Subscriptions" in the menu.
Through Verizon: Log in to your Verizon account on verizon.com, go to "Billing," then "Manage Subscriptions," and find the Disney service you want to cancel. Click "Cancel" next to it.
If you are unsure which company you subscribed through, check your credit card or bank statement for the charge. The company name on the charge is where you cancel.
What happens after you cancel
Your account remains active until the end of your billing period. If your billing date is the 15th of the month and you cancel on the 5th, you keep your access until the 15th. After that date, you will not be able to log in or watch anything.
If you cancel and then change your mind before your access ends, you can resubscribe at any time. You will not lose any saved shows, watchlists, or viewing history if you resubscribe later — Disney keeps that information tied to your account for a period of time.
If you have both Hulu and Disney+ bundled together
Disney offers a bundle that includes Hulu, Disney+, and ESPN+ at a lower price than buying them separately. If you have the bundle, cancelling one service does not cancel the others. You must cancel each one individually if you want to stop paying for all three.
Log in to your account, go to your subscription settings, and you will see each service listed separately. Cancel whichever ones you no longer want. The bundle price will adjust if you keep some services but drop others.
Troubleshooting if the cancel button does not appear
If you cannot find the cancel option in your account settings, you may be looking in the wrong place. Make sure you are logged into the account that is actually being charged — if you have multiple Disney accounts, the billing account and the viewing account might be different.
If you subscribed through a third party (Apple, Amazon, Verizon) but you are looking in the Disney app, you will not see a cancel button. You must go to that third party's app or website instead. Check your payment method on your bank or credit card statement to confirm where the charge is coming from.
If you still cannot locate the option after checking both places, you can contact Disney customer service through the "Help" section of the website or app. They can confirm which company is processing your subscription and point you to the right cancellation page.
Frequently Asked Questions
Can I get a refund if I cancel in the middle of my billing cycle?
No. Disney does not issue refunds for partial months. You pay for the full billing period upfront, and cancelling does not return any of that money. Your access continues through the end of the period you have paid for.
Will I lose my saved shows and watchlist if I cancel?
Not when ready. Disney keeps your account data for a period of time after cancellation. If you resubscribe later, your watchlist and viewing history will still be there. However, if your account remains inactive for an extended period, Disney may eventually delete the data.
Do I need to cancel my payment method after I cancel the subscription?
No. Cancelling the subscription removes the recurring charge. Your payment method stays on file in case you want to resubscribe, but Disney will not charge it again unless you start a new subscription.
What if I subscribed through my phone but want to cancel on my computer?
If you subscribed directly through Disney, you can cancel on any device — phone, tablet, or computer — as long as you log into the same account. If you subscribed through Apple, Amazon, or Verizon, you must cancel through that company's system, which may require using the same type of device (for example, Apple subscriptions through the App Store must be cancelled on an Apple device).
Can I pause my subscription instead of cancelling it?
Disney does not offer a pause feature. You either keep your subscription active or cancel it. If you want to stop paying temporarily, cancelling and resubscribing later is your only option.