Cancel Peacock Through Your Amazon Account, Not Peacock Directly

When you subscribe to Peacock through Amazon Prime Video Channels, you cancel it in your Amazon account settings, not on Peacock's website or app. Amazon handles the billing and subscription management, so that is where the cancellation happens. The process takes about two minutes and stops charges on your next billing date.

You do not need to contact Peacock or Amazon customer service to cancel. You can do it yourself right now from any device with internet access — phone, tablet, or computer.

Key Takeaways

  • Peacock subscriptions bought through Amazon Prime Video Channels are managed and cancelled in your Amazon account, not through Peacock.
  • You can cancel on a phone, tablet, or computer by going to your Amazon account settings and finding the Prime Video Channels section.
  • Cancellation takes effect on your next billing date, so you keep access until then even after you cancel.
  • If you subscribed to Peacock directly (not through Amazon), you must cancel on Peacock's website instead.

Step 1: Open Your Amazon Account and Find Prime Video Channels

Go to Amazon.com and sign in with your account. On a computer, hover over "Account & Lists" in the top right corner and click "Your Account." On a phone or tablet, tap the menu icon (three horizontal lines) and select "Your Account."

Look for "Prime Video" or "Memberships and Subscriptions" — the exact label varies by device. Click or tap it. You should see a section called "Prime Video Channels" or "Channel Subscriptions." This is where all your add-on subscriptions, including Peacock, appear as a list.

Step 2: Find Peacock and Select Cancel Subscription

Scroll through your channel list until you see Peacock. Click or tap on it. You will see your subscription details: the current plan (usually Premium or Premium Plus), the billing date, and the monthly price.

Look for a button that says "Cancel Channel," "Cancel Subscription," or "Manage Subscription." Click or tap it. Amazon will ask you to confirm that you want to cancel. Select "Yes" or "Confirm Cancellation." That is all you need to do.

Step 3: Confirm the Cancellation and Check Your Email

After you confirm, Amazon shows a message saying your subscription will end on a specific date — usually the date of your next scheduled charge. You keep full access to Peacock until that date. After that date, you can no longer watch.

Amazon sends a confirmation email to the address on your account. Check your email (including spam or promotions folders) to verify the cancellation went through. If you do not see an email within a few minutes, go back to your Prime Video Channels list and confirm that Peacock no longer appears or shows as "Cancelled."

What Happens After You Cancel

Your Peacock access ends on your next billing date. You can still log into the Peacock app or website and watch anything you could watch before, but only until midnight on that final date. After that, you will see a message asking you to resubscribe.

If you change your mind before the cancellation date, you can resubscribe through Amazon at any time. You will be charged when ready for a new month. Your watch history and saved shows stay in your Peacock account even after you cancel, so you can pick up where you left off if you resubscribe later.

If You Subscribed to Peacock Directly Instead of Through Amazon

If you signed up for Peacock on Peacock.com or the Peacock app directly — not through Amazon Prime Video Channels — you must cancel on Peacock's website, not in Amazon. You can tell which one you have by checking your credit card statement. If Peacock charges you directly, cancel there. If Amazon charges you, cancel in Amazon.

To cancel a direct Peacock subscription, go to Peacock.com, sign in, go to Account Settings, select "Subscription," and click "Cancel Subscription." The process is similar to Amazon's, but it happens on Peacock's site instead.

Troubleshooting: Peacock Still Appears in Your Channel List

If Peacock still shows up in your Prime Video Channels list after you cancelled, refresh the page or close and reopen the Amazon app. Sometimes the list does not update when ready. Wait a few minutes and check again.

If it still appears after an hour, go back to the Peacock channel page and look for the button again — it may now say "Resubscribe" instead of "Cancel," which means the cancellation went through. If you see "Cancel Subscription" again, the first cancellation did not process. Try cancelling once more and watch for the confirmation message.

Frequently Asked Questions

Will I lose access to Peacock when ready after I cancel?

No. You keep full access until your next billing date. If your next charge is scheduled for the 15th and you cancel on the 10th, you can watch until midnight on the 15th. After that, the app will ask you to resubscribe.

Can I cancel Peacock on the Peacock app instead of Amazon?

No. If you subscribed through Amazon Prime Video Channels, the Peacock app does not have a cancel button. You must cancel in your Amazon account. The Peacock app will only let you cancel if you subscribed directly on Peacock.com.

What if I do not remember whether I subscribed through Amazon or directly on Peacock?

Check your credit card or bank statement. If Amazon Prime Video or "Amazon.com" appears as the charge, you subscribed through Amazon and must cancel there. If "Peacock" or "NBCUniversal" appears, you subscribed directly and must cancel on Peacock.com.

Do I have to wait until my billing date to cancel, or can I cancel anytime?

You can cancel anytime. Cancellation takes effect on your next billing date, not when ready. You are not charged early for cancelling mid-month.

If I cancel and resubscribe later, will my watch history still be there?

Yes. Your Peacock account and watch history remain even after you cancel. When you resubscribe, everything is exactly as you left it.