Where to find your Disney Plus password
Disney Plus does not show you your password after you create it — that is by design, for security. If you remember your password, you can log in directly at disneyplus.com or through the Disney Plus app. If you have forgotten it, you will need to reset it through Disney's account recovery system rather than retrieve the old one.
The fastest way to reset your password is to go to the Disney account login page, click "Forgot password?", and follow the steps Disney sends to your email or phone number. This takes about five minutes and gives you a new password you choose yourself.
Key Takeaways
- Disney Plus passwords cannot be retrieved once created — you must reset your password through the account recovery page if you forget it.
- Visit disneyplus.com, click "Forgot password?", and Disney will send a reset link to the email or phone number on your account.
- You will need access to the email address or phone number you used when you created your Disney account, not just your Disney Plus account.
- If you do not have access to your recovery email or phone, you can verify your identity using your payment method or the last four digits of your Social Security number.
- Password resets usually work within minutes, but check your spam folder if you do not see the reset email in your inbox.
Step-by-step password reset through email
Go to disneyplus.com in a web browser and look for the login screen. Below the password field, you will see a link that says "Forgot password?" Click it. Disney will ask you to enter the email address associated with your account.
Type in the email address you used when you signed up for Disney Plus — this is usually the same email you use for other Disney services like Disney.com or ESPN+. Click the button to continue. Disney will send a password reset link to that email address within a few minutes.
Open your email and look for a message from Disney (check your spam or promotions folder if you do not see it in your inbox). Click the reset link in the email. Disney will take you to a page where you create a new password. Type in a password you have not used before, confirm it by typing it again, and click to save.
You can now log into Disney Plus with your new password on any device. The old password will no longer work.
Password reset using your phone number
If you no longer have access to the email address on your Disney account, you can reset your password using a phone number instead. On the "Forgot password?" page, look for an option to use your phone number. Enter the phone number you registered with your Disney account.
Disney will send a text message with a reset code to that phone. Open the text and copy the code, then paste it into the box on the Disney website. Disney will then let you create a new password the same way as the email method.
This method works only if the phone number on your account is current and you still have access to that phone. If you have changed phone numbers since you created your account, you will need to use a different recovery method.
What to do if you cannot access your email or phone
If you do not have access to the email address or phone number on your Disney account, Disney can verify your identity using other information. On the password reset page, look for a link that says something like "I do not have access to my email or phone" or "Try another way."
Disney will ask you to provide information to prove you own the account. This usually includes the last four digits of the credit card you used to pay for Disney Plus, the last four digits of your Social Security number, or your date of birth. Answer the questions Disney asks, and if the information matches what is on file, Disney will let you reset your password.
This process may take longer than email or phone recovery — sometimes a few hours, sometimes a day. Disney may also ask you to answer security questions you set up when you created your account, if you set any up.
Resetting your password on the Disney Plus app
You can also start a password reset from the Disney Plus app itself. Open the app and look for a "Sign in" or "Log in" button. On the login screen, tap "Forgot password?" The app will take you through the same reset process as the website — you will enter your email or phone number, receive a reset link or code, and create a new password.
After you reset your password, you may need to sign out of the app completely and sign back in with your new password. Some devices will ask you to do this automatically; others will let you stay logged in. If you are still seeing an error after resetting, try closing the app completely (not just minimizing it) and opening it again.
Common reasons the reset email does not arrive
If you do not receive a password reset email from Disney within a few minutes, first check your spam, junk, or promotions folder. Email providers sometimes sort Disney emails into these folders by mistake. Search your email for "Disney" or "password" to find the message.
If you still cannot find it, the email address you entered may not match the one on your Disney account. Disney accounts are tied to a specific email, and if you enter a different one, Disney will not send a reset link. Try again with a different email address if you have used more than one with Disney.
If you are certain you entered the correct email and still have not received anything after 10 minutes, try the phone number recovery method instead, or use the identity verification method with your payment card or Social Security number.
Keeping your new password find
Once you have reset your password, write it down somewhere safe or use a password manager to store it. A password manager is a tool that remembers passwords for you so you do not have to type them in every time. Popular options include Bitwarden, 1Password, and LastPass.
Avoid using the same password for Disney Plus that you use for other accounts like email, banking, or social media. If one account is hacked, a unique password means the others stay safe. Also avoid passwords that are straightforward to guess, like your birthday or the word "password" with a number.
If you ever think someone else has accessed your Disney account, reset your password again right away. You can also check what devices are signed into your account by going to your Disney account settings and looking for a section called "Devices" or "Connected devices."
Frequently Asked Questions
Can I see my old Disney Plus password somewhere?
No. Disney does not store passwords in a way that lets you see them after you create them — this is a security feature. If you need to log in and cannot remember your password, you must reset it through the "Forgot password?" page. There is no other way to retrieve the old password.
How long does it take to reset my Disney Plus password?
The reset email usually arrives within a few minutes. Once you click the link and create a new password, you can log in right away. If you use phone number recovery, the text message arrives just as fast. Identity verification through payment card or Social Security number may take a few hours to a full day.
Do I need to reset my password on every device I use?
No. Once you reset your password, it works on all devices where you log in. You may need to sign out and sign back in on some devices to use the new password, but you do not need to reset it separately on each one. The password is tied to your Disney account, not to individual devices.
What if I share my Disney Plus account with family — will resetting my password affect them?
Yes. If you reset your password, anyone else using the account will be signed out on their devices. They will need to sign back in with the new password. If you want to change your password without signing everyone out, Disney Plus does not offer that option — a password reset always logs out all devices.
Can I change my password without resetting it?
Yes. If you remember your current password and just want to change it to something new, go to your Disney account settings (not the Disney Plus app — the main Disney account page at accounts.disney.com). Look for "Password" or "Security" and click to change it. You will need to enter your current password first, then type in your new password twice.