How to Cancel Disney Plus on Your Roku Device

Cancel Disney Plus directly through the Roku channel

The fastest way to cancel Disney Plus on Roku is to remove the channel from your device and then manage your subscription through Disney's website. Roku itself does not process cancellations — it only hosts the app. Disney handles all subscription changes on their end.

Start by going to your Roku home screen. Highlight the Disney Plus channel, press the Options button (the star icon on most Roku remotes), and select "Remove channel." This uninstalls the app from your device but does not cancel your subscription. You must complete the cancellation through Disney's account page to stop being charged.

After removing the channel, go to disneyplus.com on a computer or phone. Sign in with the email and password you use for Disney Plus. Click on your profile icon in the top right corner, select "Account," then scroll down to find "Subscription" or "Membership." You will see an option to cancel or end your subscription. Click it, and Disney will walk you through a final confirmation. Your subscription ends at the end of your current billing cycle — you keep access until that date.

Key Takeaways

Removing the Disney Plus channel from Roku does not cancel your subscription; you must cancel through disneyplus.com to stop being charged.
Sign into your Disney Plus account on a web browser, go to Account settings, find Subscription, and select the option to cancel.
Your access continues until the end of your current billing period, even after you request cancellation.
If you subscribed through a third party like Apple, Amazon, or Verizon, you may need to cancel through that service instead of Disney's website.
Keep your confirmation email from Disney as proof that cancellation was requested.

Check how you originally subscribed

Before you cancel on Disney's website, confirm whether you signed up directly with Disney or through another service. This matters because some subscriptions can only be cancelled where you started them.

If you subscribed through Apple (via App Store or Apple TV), Amazon (Prime Video Channels or Amazon Appstore), Verizon, Google Play, or another bundled service, you must cancel through that platform instead. Cancelling on disneyplus.com will not work if your payment goes to a third party.

Check your email for the original confirmation or receipt. It will say who processed your subscription. If you are unsure, sign into disneyplus.com and look at the Account section — it often shows where your payment method is linked. You can also contact Disney Plus support by visiting their help center and selecting "Contact Us" to confirm your subscription source.

Cancel through Apple, Amazon, or other third-party services

If you subscribed through a third-party platform, follow that service's cancellation process instead.

Apple: On an iPhone, iPad, or Mac, go to Settings (or System Preferences), select your name, tap "Subscriptions," find Disney Plus, and tap "Cancel Subscription." On an Apple TV, go to Settings, select Users and Accounts, choose your account, select Subscriptions, find Disney Plus, and cancel.

Amazon Prime Video Channels: Sign into your Amazon account on a web browser, go to "Your Account," select "Prime Video," then "Manage Your Prime Video Channels." Find Disney Plus and click "Cancel Channel."

Verizon: Log into your Verizon account online, go to "My Plans," find "Disney Plus," and select "Remove." You can also call Verizon customer service at the number on your bill.

Google Play: On an Android phone or tablet, open Google Play, tap your profile icon, select "Payments and subscriptions," tap "Subscriptions," find Disney Plus, and tap "Cancel subscription."

What happens after you cancel

Once you request cancellation, Disney will send a confirmation email to the address on your account. Your subscription remains active until the last day of your current billing cycle. If you paid monthly, you have access through the end of that month. If you paid for a year upfront, you keep access through the anniversary date.

After your subscription ends, you will no longer be charged. The Disney Plus channel may remain on your Roku, but you will not be able to sign in or watch content. You can remove it manually if you want, or leave it there — it takes up minimal space and will straightforward show a login screen if you open it.

If you change your mind before your subscription officially ends, you can reactivate it by signing back into disneyplus.com or the Roku channel and selecting "Resume Subscription" or "Reactivate." You will not lose any saved preferences or watchlist items.

Troubleshooting if cancellation is not working

If you cannot find the cancellation option on disneyplus.com, try signing out completely and signing back in. Sometimes the Account page does not load properly on the first attempt. Clear your browser's cache and cookies, then try again.

If the cancellation button is greyed out or missing, your subscription may be managed by a third party. Check your confirmation email or contact Disney Plus support through their help center. You can also try cancelling through the Disney Plus app on your Roku itself — some users report the option appears there, though it is less common.

If you are still unable to cancel after trying these steps, contact Disney Plus customer support. Visit disneyplus.com, scroll to the bottom, and click "Help." Select "Contact Us" and choose your issue. Disney support can manually process a cancellation request and send you written confirmation.

Frequently Asked Questions

Will I lose my watchlist and saved shows if I cancel?

Your watchlist and viewing history are tied to your Disney Plus account, not your subscription status. If you reactivate your subscription later, your saved items will still be there. However, once your subscription fully expires and you do not reactivate within a certain period, Disney may delete your account data — check their privacy policy for the exact timeline.

Can I cancel when ready or do I have to wait until the end of my billing cycle?

You can request cancellation when ready, but your access continues until the end of your current billing period. Disney does not offer refunds for unused time. If you want to stop paying right away, cancelling now is the only option — you will straightforward have access through the end of the month or year you already paid for.

What if I subscribed through a bundle like Disney Plus, Hulu, and ESPN Plus?

If you have a bundle, cancelling Disney Plus through disneyplus.com will remove only Disney Plus from your subscription. Hulu and ESPN Plus will continue. You will be charged separately for each service going forward, or you can cancel the entire bundle at once depending on your plan. Check your Account page to see which services are bundled together.

Do I need to uninstall the Disney Plus app from my Roku to cancel my subscription?

No. Removing the channel from your Roku is optional and does not affect cancellation. You can cancel your subscription without touching the app. Removing it just cleans up your home screen. If you want to keep the app installed in case you reactivate later, you can leave it there.

How long does it take for the cancellation to go through?

Cancellation is when ready once you confirm it on Disney's website. You will receive a confirmation email within a few minutes. Your access ends on the last day of your billing cycle, which Disney will specify during the cancellation process.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.