Cancel Peacock through your Amazon account, not through Peacock itself
If you signed up for Peacock's free trial using your Amazon account, you cancel it in Amazon's subscription settings, not in the Peacock app or on Peacock's website. Amazon handles the billing and the cancellation for subscriptions purchased through their platform, so that's where the off switch lives.
The process takes about two minutes and stops any charges before your free trial ends. You won't lose access when ready—you'll keep watching until your trial period expires, then the subscription ends. This matters because many people search for a cancel button inside Peacock itself and can't find one, not realizing that Amazon is the payment processor.
Key Takeaways
- Cancellations made through Amazon happen in your Amazon account settings under "Memberships and Subscriptions," not in the Peacock app.
- You can cancel anytime during your free trial and keep watching until the trial ends; cancellation does not cut off access when ready.
- If you signed up directly through Peacock's website instead of Amazon, you'll need to cancel through Peacock's account settings, not Amazon.
- Amazon sends a confirmation email when you cancel, so check your inbox to verify the cancellation went through.
- If you're charged after cancelling, Amazon Customer Service can see your cancellation record and issue a refund.
Steps to cancel through Amazon on a computer
Go to amazon.com and sign in with the account you used to start the Peacock trial. In the top right corner, click the account menu (usually your name or "Account & Lists") and select Your Account.
Look for a section called Memberships and Subscriptions or Digital Content and Devices—the exact label varies by region, but it's always in the account menu. Click into it. You'll see a list of all active subscriptions tied to your Amazon account. Find Peacock in that list, click on it, and select Cancel Membership or Cancel Subscription. Amazon will ask you to confirm; click through the confirmation and you're done.
Steps to cancel through Amazon on a phone or tablet
Open the Amazon app or go to amazon.com in your browser and sign in. Tap the menu icon (three horizontal lines) at the bottom right, then tap Your Account.
Scroll down and tap Memberships and Subscriptions. Find Peacock in the list, tap it, and select Cancel Membership. Confirm the cancellation when prompted. On mobile, the layout is slightly different from the desktop version, but the subscription settings are in the same place. The whole process is the same whether you're using an iPhone, Android phone, or tablet.
What happens after you cancel
Amazon sends a confirmation email to the address on your account within a few minutes. Your Peacock access continues until your free trial period ends—cancellation doesn't cut you off when ready. After the trial expires, you'll see a message when you try to open Peacock saying your subscription has ended.
If you change your mind before the trial ends, you can reactivate the subscription through Amazon's Memberships and Subscriptions page. Reactivation is usually when ready, though it may take a few minutes for Peacock to recognize the change. You won't be charged again until after your original trial period would have ended.
If you signed up directly through Peacock instead of Amazon
If you created your Peacock account on Peacock's website or app rather than through Amazon, you'll need to cancel through Peacock, not Amazon. Go to peacocktv.com, sign in, and look for account settings or subscription management. The option to cancel is usually under "Account" or "Subscription."
You can tell which way you signed up by checking your email receipts—if the confirmation came from Amazon, you signed up through Amazon. If it came from Peacock or NBCUniversal, you signed up directly with Peacock. This distinction matters because cancelling in the wrong place won't stop your charges.
Troubleshooting: subscription still shows as active
If you cancelled but Peacock still appears in your Amazon subscriptions list, wait 24 hours for the system to sync. Sometimes there's a short delay between when you cancel and when Amazon's system updates. Check your confirmation email to see the exact cancellation date.
If it's been more than a day and the subscription still shows active, or if you're charged after cancelling, contact Amazon Customer Service through your account. They can see the cancellation record and either process a refund or investigate why the charge went through. Have your confirmation email handy when you contact them—it proves when you cancelled and will speed up the process.
Frequently Asked Questions
Will I lose access to Peacock when ready after cancelling?
No. You keep full access until your free trial period ends. Cancellation just stops any charges from happening after that date. You can watch everything you normally would until the trial expires.
Can I cancel before the free trial ends?
Yes. You can cancel anytime during the trial period. There's no penalty for cancelling early, and you'll still have access through the end of your trial.
What if I was charged even though I cancelled?
Contact Amazon Customer Service and provide your cancellation confirmation email. They can see when you cancelled and will refund any charges that came after that date. Keep your confirmation email as proof.
How do I know if I signed up through Amazon or directly through Peacock?
Check your email for the original confirmation. If it's from Amazon or says "Amazon.com," you signed up through Amazon. If it's from Peacock or NBCUniversal, you signed up directly with Peacock and need to cancel there instead.
Can I reactivate my Peacock subscription after cancelling?
Yes. Go back to Amazon's Memberships and Subscriptions page and look for an option to reactivate or restart Peacock. It usually takes effect within minutes, though Peacock may need a few minutes to recognize the change.