Where to find the payment method settings

You change your Disney Plus payment method through your account settings on the Disney Plus website or app. The exact steps depend on whether you pay Disney directly or through a third-party service like Apple, Google, or Amazon.

If you pay Disney directly, log into your account on disneyplus.com, go to your profile icon in the top right corner, and select "Account". From there, click "Billing and Payments" to see your current payment method and add a new one. If you subscribed through Apple, Google Play, Amazon Prime Video Channels, or another platform, you'll need to update the payment method through that service instead — Disney can't change it for you.

Key Takeaways

  • Direct Disney Plus subscribers update payment methods in Account settings under "Billing and Payments" on disneyplus.com or the mobile app.
  • If you subscribed through Apple, Google Play, Amazon, or another third-party platform, you must update your payment method through that service, not Disney Plus.
  • You can add a new payment method before removing the old one, so your service won't interrupt if the old card fails.
  • Disney Plus accepts major credit cards, debit cards, and PayPal for direct subscribers; third-party options vary by platform.
  • If your payment fails, Disney sends email notifications and usually gives you a few days to update your method before pausing your account.

Steps to update a payment method you pay directly

Open disneyplus.com and sign in with your email and password. Click your profile icon in the top right, then select "Account". On the Account page, find "Billing and Payments" and click it. You'll see your current payment method listed.

To add a new payment method, click "Add Payment Method" and enter the card or PayPal details. Disney accepts Visa, Mastercard, American Express, Discover, and PayPal. Once you've added the new method, it appears in your list of payment options. You can then set it as your primary method by clicking the radio button next to it. After that, you can remove the old payment method by clicking the trash icon next to it.

The change takes effect when ready. Your next billing cycle will charge the new payment method. If you're mid-cycle, Disney won't charge you again until your renewal date.

What to do if you subscribed through a third-party service

If you signed up for Disney Plus through Apple, Google Play, Amazon Prime Video Channels, Verizon, or another platform, Disney doesn't store your payment information. The third-party service handles all billing. To change your payment method, you must go through that service's settings, not Disney Plus.

Apple subscribers: Open the Apple TV app, go to Settings, select your Apple ID, then tap "Subscriptions". Find Disney Plus and tap "Manage". From there, you can update the payment method linked to your Apple ID.

Google Play subscribers: Open Google Play, tap your profile icon, go to "Payments and subscriptions", then "Subscriptions". Select Disney Plus and tap "Manage". You'll update the payment method in your Google Play account settings.

Amazon Prime Video Channels subscribers: Sign into your Amazon account, go to "Your Account", select "Prime Video", then "Manage Your Prime Video Channels". Find Disney Plus and click "Manage Payment Method".

Verizon subscribers: Log into your Verizon account online or through the My Verizon app, go to "Billing", and update your payment method there. The change applies to all Verizon services, not just Disney Plus.

What happens if your payment method fails

If Disney Plus can't charge your payment method, you'll receive an email notification. Disney typically gives you several days to update your payment information before pausing your account. During this grace period, you can still watch — the service doesn't cut off when ready.

Once your account is paused, you won't be able to stream until you add a working payment method. If you're a third-party subscriber (Apple, Google, Amazon, etc.), contact that service's support, because Disney can't process the payment on their end. For direct Disney Plus subscribers, straightforward update your payment method in Account settings and your service resumes within a few minutes.

Payment methods Disney Plus accepts

For direct subscribers, Disney Plus accepts all major credit cards: Visa, Mastercard, American Express, and Discover. You can also pay with a debit card that carries one of these logos. PayPal is another option if you prefer not to enter your card details directly.

If you subscribe through a third-party service, the payment methods available depend on that platform. Apple accepts payment methods linked to your Apple ID. Google Play accepts any payment method in your Google account. Amazon accepts methods in your Amazon account. Verizon accepts payment methods on your Verizon bill.

Changing your subscription plan at the same time

If you're updating your payment method, you might also want to change your subscription tier — Disney Plus offers Standard and Premium plans with different features and prices. You can change your plan in the same "Billing and Payments" section where you update your payment method.

Click "Change Plan" to see your options. If you upgrade mid-cycle, Disney charges you a prorated amount for the remainder of your billing period, then the new plan price applies to your next full cycle. If you downgrade, the lower price takes effect on your next renewal date.

Frequently Asked Questions

Can I change my payment method on the Disney Plus app?

Yes, the steps are the same on the app as on the website. Tap your profile icon, go to Account, then Billing and Payments. You can add, remove, or change your primary payment method from there. If you subscribed through a third-party service, you still need to update the payment method through that service's app or website.

What if I don't see a Billing and Payments option in my account?

This usually means you subscribed through a third-party service like Apple, Google, or Amazon. Disney Plus doesn't manage billing for those accounts. Check your email confirmation from when you signed up to see which service you used, then update your payment method through that platform's settings.

Will changing my payment method interrupt my service?

No. You can add a new payment method before removing the old one, so there's no gap. Even if the old method fails, Disney gives you a grace period to update it before pausing your account. Your shows and movies stay accessible during that time.

Can I use a prepaid card with Disney Plus?

Yes, as long as the prepaid card carries a Visa, Mastercard, American Express, or Discover logo and has enough balance to cover your subscription. Make sure the card is registered with your name and address, because Disney's payment system checks that information.

What should I do if my payment keeps failing?

First, make sure your card has enough funds and hasn't expired. Check that your billing address matches what's on file with your bank. If the problem persists, contact your bank to confirm they're not blocking Disney Plus charges. For third-party subscribers, reach out to that service's support team, because the issue may be on their end.