What "household" means on Disney Plus and why it matters
Disney Plus uses the term household to mean the group of people who share the same home and the same Disney Plus account. The company limits how many different locations can stream from one account at the same time — usually four streams — and it periodically checks that everyone using the account actually lives together. If you move to a new home, change who lives with you, or need to separate your account from someone else's, you will need to update your household information.
Changing your household is different from creating a new profile within the same account. A profile is just a separate viewing history and recommendation list for one person. Changing your household means telling Disney Plus that the people using the account have changed, or that you are moving to a different address. Disney Plus may ask you to confirm this change by entering a code sent to your email or by signing in from your new location.
Key Takeaways
- You can change your household address and members through your account settings on the Disney Plus website or app, under "Account" or "Settings."
- Disney Plus may ask you to verify the change by entering a code sent to your email address or by signing in from your new location.
- If someone else is using your account from a different home, you will need to either remove them or create a separate account for them.
- Changing your household does not delete your watch history, saved shows, or profiles — those stay with your account.
- If you cannot access your account to make changes, you may need to contact Disney Plus support, though they cannot make the change for you.
How to update your household address on the Disney Plus website
Open a web browser and go to disneyplus.com, then sign in with your email and password. Click on your profile icon in the top right corner and select "Account" from the menu. Look for a section labeled "Household" or "Manage Your Household" — the exact wording varies depending on your region and when your account was created.
Click on the option to change or update your household. You will see your current address listed. Enter your new address in the fields provided, then click "Save" or "Confirm." Disney Plus will send a verification code to the email address on your account. Check your email (including your spam folder) for a message from Disney Plus, open it, and enter the code into the box on the website. Once you enter the correct code, your household address is updated.
If you do not receive a verification email within a few minutes, check that you are using the correct email address for your account. You can also request a new code from the same screen where you entered the first one.
How to update your household on the Disney Plus app
Open the Disney Plus app on your phone, tablet, or streaming device and sign in if you are not already. Tap the profile icon in the bottom right corner (on phones and tablets) or navigate to "Account" using your remote (on streaming devices like Roku or Apple TV). Select "Account Settings" or "Manage Account."
Look for "Household" or "Manage Your Household" in the menu. Tap it and follow the same steps as the website: enter your new address, save, and wait for the verification code. The app will either send the code to your email or ask you to verify by signing in from your new location. Complete whichever verification method appears on your screen.
Some streaming devices have limited keyboard options, which can make typing an address difficult. If you run into trouble, it is often faster to make the change on the Disney Plus website using a computer or phone instead.
What to do if someone else is using your account from a different home
If you share your Disney Plus password with family members who live in a different house, you will eventually need to address this. Disney Plus periodically checks that all active users are in the same household. If the system detects streaming from multiple locations over time, it may ask you to verify your household or restrict access.
You have two options. The first is to remove that person from your account entirely. Go to "Account" > "Household" and look for an option to remove or manage members. Select the person you want to remove and confirm. They will be signed out of all devices and will no longer be able to stream.
The second option is to set up a separate Disney Plus account for them. They can create their own account using their own email address and payment method, or you can add them as a paid member on a family plan if Disney Plus offers that option in your region. This way, they have their own watch history and recommendations, and Disney Plus will not flag the account for multi-location use.
How to verify your household if Disney Plus asks you to confirm
If you see a message saying "Verify your household" or "Confirm your household," Disney Plus is checking that you still live where your account says you do. This usually happens after you move, or if the system detects unusual activity. Click or tap the button that says "Verify" or "Confirm."
Disney Plus will offer one of two verification methods. The first is to enter a code sent to your email — check your inbox and spam folder, then enter the code on the screen. The second is to sign in from a device in your new home and let the system recognize your location automatically. If you choose the second method, you may need to wait a few minutes or a few hours for the system to confirm your location.
If you do not verify within a certain time frame, Disney Plus may restrict streaming until you do. The exact important date varies, but it is usually at least a week. If you cannot verify for some reason — for example, you do not have access to the email address on your account — you will need to contact Disney Plus support.
What happens to your profiles, watch history, and saved shows when you change your household
Changing your household address or members does not delete anything from your account. Your watch history, saved shows, watchlist, and all your profiles stay exactly as they are. The only thing that changes is which address Disney Plus has on file for your account, and which people are authorized to use it.
If you remove someone from your household, their profile remains on the account, but they will not be able to sign in from any device. If you want to delete their profile entirely, you can do that separately from the household settings — but this is permanent and will erase their watch history.
When to contact Disney Plus support
Most household changes can be made through your account settings without help. However, there are a few situations where you may need to reach out to Disney Plus support. If you cannot sign in to your account, if you do not have access to the email address on file, or if you have tried to change your household multiple times and keep getting an error message, contact Disney Plus through their website or app.
Go to disneyplus.com/help or open the app and look for "Help" or "Contact Us" at the bottom of the menu. Disney Plus offers chat support and email support in most regions. Be ready to provide your account email address and the phone number or payment method associated with your account so they can verify who you are. Disney Plus support cannot change your household for you, but they can help you regain access to your account or troubleshoot technical problems that are preventing you from making the change yourself.
Frequently Asked Questions
Can I have two separate households on one Disney Plus account?
No. One account is tied to one household address. If you need to use Disney Plus in two different homes, you will need two separate accounts. You can create a new account using a different email address, or ask the other household to set up their own account.
How long does it take for Disney Plus to recognize my new household?
Once you enter your new address and verify it with the code sent to your email, the change is usually when ready. However, Disney Plus may take a few hours to update across all your devices. If you are still seeing your old address after a few hours, try signing out and back in on each device.
Will changing my household affect my subscription price?
No. Changing your household address does not change your subscription plan or price. Your billing will continue as normal.
What if I move frequently and do not have a permanent address?
Disney Plus requires a valid address on file. If you are moving very frequently, use the address where you receive mail or where you are registered with your bank or government ID. You can update this address whenever you move, but frequent changes may trigger additional verification requests.
Can I change my household without verifying my email?
Disney Plus requires verification to prevent unauthorized changes to your account. You will need to either enter the code sent to your email or sign in from your new location. If you do not have access to your email, contact Disney Plus support to explore other verification options.