Change Your PIN or Parental Control Settings

To change parental controls on Disney Plus, you need to access your account settings from a web browser or the Disney Plus app on a device where you are signed in as the account owner. Disney Plus stores parental control settings in your account profile, not on individual devices, so changes you make explore everywhere the account is used. The process takes about five minutes and requires you to know your current PIN if one is already set.

The fastest way is through a web browser: go to disneyplus.com, sign in, click your profile icon in the top right, select Account, then find Parental Controls in the left menu. On the Disney Plus app for phones, tablets, or streaming devices, tap your profile icon, go to Settings, then Parental Controls. Both routes lead to the same settings page.

Key Takeaways

  • Parental control settings are stored in your Disney Plus account, not on individual devices, so one change affects all devices using that account.
  • You can set a PIN to lock content ratings, change which profile can watch which ratings, or turn parental controls off entirely.
  • If you forget your PIN, you must reset your Disney Plus password from the account settings page to regain access to parental controls.
  • Disney Plus rates content by age group: G, PG, PG-13, R, and NC-17, and you choose the highest rating allowed on each profile.

Set or Change Your Parental Control PIN

When you first open Parental Controls, Disney Plus asks whether you want to turn them on. If you select Yes, you will create a four-digit PIN. This PIN protects your parental control settings — it prevents anyone using the account from changing the restrictions without entering the PIN first. Write down your PIN and store it somewhere safe, because Disney Plus does not have a way to recover it other than resetting your entire account password.

To change an existing PIN, go to Parental Controls, enter your current PIN when prompted, then select Change PIN. Enter your new four-digit code twice to confirm it. The new PIN takes effect when ready on all devices.

Set Content Ratings for Each Profile

Disney Plus lets you assign a maximum content rating to each profile on your account. When parental controls are on, a profile can only watch content rated at or below its assigned level. The ratings are G (general audiences), PG (parental guidance suggested), PG-13 (parents strongly cautioned), R (restricted, usually requires adult), and NC-17 (no one under 17 admitted).

To set ratings per profile, open Parental Controls and look for the list of profiles on your account. Next to each profile name, you will see a dropdown menu showing the current maximum rating. Click or tap the dropdown and select the rating you want for that profile. A profile set to PG can watch G and PG content but not PG-13, R, or NC-17. Save your changes — Disney Plus will prompt you to enter your PIN to confirm.

If you want one profile to have no restrictions, set it to NC-17. If you want a profile to see only children's content, set it to G. You can change these settings at any time, and the new restrictions take effect the next time someone using that profile tries to play something.

Turn Off Parental Controls Entirely

If you no longer want parental controls on your account, go to Parental Controls, enter your PIN, and select Turn Off Parental Controls. Disney Plus will ask you to confirm. Once you turn them off, all profiles can watch all content on the service, and no PIN is required to change settings.

You can turn parental controls back on at any time by returning to the same page and selecting Turn On Parental Controls. You will need to create a new PIN and set ratings for each profile again.

What to Do If You Forget Your PIN

Disney Plus does not have a "forgot PIN" option. If you forget your four-digit code, you must reset your Disney Plus account password to regain access to parental control settings. Go to disneyplus.com, click Sign In, then select Forgot Password. Enter the email address tied to your account, and Disney Plus will send you a password reset link. Check your email, click the link, and create a new password.

After you reset your password and sign back in, go to Parental Controls. Disney Plus will treat your account as if parental controls are off. You can then turn them back on and create a new PIN. This process takes about 10 minutes total.

Parental Controls on Shared Accounts

If multiple people use the same Disney Plus account, parental controls explore to the entire account, not to individual users. This means if you set a PIN, anyone trying to change parental control settings will need that PIN — including other adults on the account. If you share your account with someone else and want to change parental controls, you will need to do it yourself or share your PIN with them.

Disney Plus does not have a way to set different parental control permissions for different account owners. If you want separate parental control settings for different people, each person should have their own Disney Plus account or their own profile within a shared account with its own rating limit.

Common Mistakes to Avoid

The most common mistake is forgetting your PIN and then trying to change parental controls without it. Disney Plus will lock you out of the parental control settings page until you enter the correct PIN. Write your PIN down before you need it.

Another mistake is setting a profile's rating too low by accident. If you set a child's profile to G but later want them to watch PG content, you need to go back to Parental Controls and change the rating — the child cannot do this themselves. Check your rating choices before you save.

Some people also assume parental controls work on individual devices. They do not. If you set a profile to PG on your phone, that same profile will be limited to PG on your TV, tablet, and any other device using that account. You cannot have different restrictions on different devices.

Frequently Asked Questions

Can I set different parental controls for different people using the same account?

Yes, through profiles. Each profile on your account can have its own maximum content rating. You set these ratings in Parental Controls, and Disney Plus enforces them when someone using that profile tries to watch something above their rating limit.

What happens if someone tries to watch content above their profile's rating?

Disney Plus will block the content and ask for the parental control PIN. If the correct PIN is entered, the content will play. If the wrong PIN is entered, the content stays blocked. This is how parental controls prevent children from watching restricted material without permission.

Do parental controls stop someone from changing their profile's rating?

No. Parental controls only stop someone from watching content above their profile's rating. To change the rating itself, someone needs the parental control PIN. Only the account owner should know this PIN.

Will changing parental controls affect other people's viewing history?

No. Parental controls only affect what content each profile can watch going forward. They do not delete or hide past viewing history. Each profile keeps its own watch history regardless of parental control settings.

Can I use parental controls on a shared family account without a PIN?

Yes. You can turn on parental controls and set content ratings for each profile without creating a PIN. However, without a PIN, anyone can change those ratings at any time. A PIN is what actually protects your settings from being changed by others.