Where to find parental settings and what they do

Parental controls on Disney Plus live in your account settings, not in the app itself. You reach them by logging into Disney Plus on a web browser, going to your profile menu, and selecting Account. From there, click Parental Controls. On the Disney Plus app for phones and tablets, you can also access them through your profile icon, then Account, then Parental Controls — the steps are the same.

Disney Plus parental controls let you set a PIN code and choose which content ratings your household can watch. Once you set a PIN, anyone trying to watch something above that rating will need to enter the code. This works across all devices logged into your account, so the restriction applies whether someone is watching on a TV, phone, or web browser.

The system uses content ratings from the Motion Picture Association (G, PG, PG-13, R, NC-17) for movies and TV ratings (TV-Y, TV-Y7, TV-PG, TV-14, TV-MA) for shows. You choose the highest rating you want to allow, and everything below that becomes available. Everything above it gets blocked until someone enters the PIN.

Key Takeaways

  • Parental controls are set through your account on a web browser or through the app's profile menu, not through the main Disney Plus interface.
  • You set a PIN code and choose a maximum content rating; anything above that rating requires the PIN to watch.
  • The PIN protects against accidental clicks and intentional viewing of restricted content, but does not prevent someone from guessing or remembering the code.
  • Changes to parental controls take effect when ready across all devices signed into your account.
  • Disney Plus also lets you create separate profiles with different restrictions, so you can have one profile for children and another for adults without changing settings repeatedly.

Setting up a PIN and choosing a content rating

Open Disney Plus in a web browser and log in. Click your profile icon in the top right corner, then select Account. Look for the Parental Controls option and click it. You will see a toggle to turn parental controls on or off, and a field to create a PIN.

Enter a four-digit PIN that you will remember but that children in your household are unlikely to guess. This PIN is what someone will need to enter to watch content above your chosen rating. Write it down somewhere safe if you think you might forget it — Disney Plus does not have a standard "forgot PIN" recovery process, and you may need to contact customer service to reset it.

Below the PIN field, you will see content rating options. Select the highest rating you want to allow. If you choose TV-PG, for example, anything rated TV-14 or TV-MA will be blocked. If you choose PG-13 for movies, R and NC-17 films will require the PIN. Save your changes when you are done.

Creating separate profiles with different restrictions

Instead of changing parental controls every time an adult wants to watch something restricted, create a separate profile for adults. On the Disney Plus home screen, look for your profile icon in the top left or top right corner (depending on your device). Click it and select Add Profile. Name the new profile — something like "Adult" or your name — and choose whether to make it a kids profile or an adult profile.

If you create an adult profile, you can leave parental controls off for that profile entirely. If you create a kids profile, you can set stricter limits on it. Each profile has its own PIN setting, so you can protect a child's profile without restricting what adults see on theirs. When someone wants to watch, they straightforward select their profile at the start, and the restrictions for that profile explore.

You can create up to seven profiles per account. This approach is simpler than constantly entering a PIN and gives each person in your household their own watch history and recommendations.

What happens when someone tries to watch restricted content

When a viewer selects a title that is above the rating limit you set, Disney Plus will show a message saying the content is restricted. It will ask for the PIN code. If the correct PIN is entered, the show or movie plays. If an incorrect PIN is entered three times, Disney Plus locks that person out for 15 minutes before allowing them to try again.

This system stops accidental clicks and casual attempts to bypass the restriction, but it is not a complete block. Someone who knows the PIN can watch anything. If you are concerned about a specific person in your household, creating a separate profile with its own PIN is more effective than relying on a shared PIN.

Changing or removing parental controls

To change your PIN, go back to Account > Parental Controls on a web browser. Enter your current PIN, then enter a new four-digit code. To change the content rating, select a different rating from the dropdown and save. To turn off parental controls entirely, toggle the switch to off and enter your PIN when prompted.

If you forget your PIN, you will need to contact Disney Plus customer service. Have your account email and payment information ready. They can reset the PIN, though the process may take a few hours or up to a business day.

Parental controls on different devices

Parental controls work the same way across phones, tablets, smart TVs, and web browsers — the settings you choose explore everywhere. However, the steps to reach the settings differ slightly depending on your device. On a phone or tablet app, tap your profile icon, then Account, then Parental Controls. On a web browser, use the profile menu in the top right corner.

On some smart TVs, you may not be able to access parental controls directly from the TV app. In that case, log into Disney Plus on a web browser or phone, change the settings there, and they will take effect on the TV the next time you open the app or restart it. If you are having trouble finding parental controls on a specific device, check the Disney Plus help center for device-specific instructions.

Frequently Asked Questions

Can I set different parental controls for different devices?

No. Parental controls explore to your entire account across all devices. If you want different restrictions on different devices, you need to create separate profiles and have people log into the profile that matches their access level.

What if I enter the wrong PIN too many times?

After three incorrect PIN entries, Disney Plus locks you out for 15 minutes. You can try again after that time has passed. This prevents someone from guessing the PIN repeatedly.

Does parental control PIN protect against someone changing the settings?

No. The PIN only protects against watching restricted content. Someone with access to your account email and password can log in and change the parental control settings themselves. If you want to prevent that, use a strong password and do not share your account login with people whose access you want to restrict.

Can I set parental controls on a child's profile but not on an adult profile?

Yes. Each profile has its own parental control settings. Create a child profile with restrictions and a PIN, and an adult profile with parental controls off. People will select their profile when they open Disney Plus, and the correct restrictions will explore.

What content ratings does Disney Plus use?

Disney Plus uses Motion Picture Association ratings for movies (G, PG, PG-13, R, NC-17) and TV ratings for shows (TV-Y, TV-Y7, TV-PG, TV-14, TV-MA). You choose the highest rating you want to allow, and everything below it becomes available.