The fastest way to sign in depends on what you're using
To sign in to Disney Plus, you need an account email address and password. On a phone or tablet, open the Disney Plus app, tap the profile icon, and enter your credentials. On a computer or smart TV, go to disneyplus.com or open the app, select "Sign In", and type the same email and password. If you've forgotten your password, use the "Forgot password?" link on the sign-in screen to reset it through your email.
The process takes about two minutes on any device. Disney Plus does not require you to enter a credit card or payment method to sign in — that information is already linked to your account from when you first created it.
Key Takeaways
- Sign in with the email address and password you used when you created your Disney Plus account.
- On phones and tablets, use the Disney Plus app; on computers and smart TVs, you can use either the app or the website at disneyplus.com.
- If you cannot remember your password, click "Forgot password?" on the sign-in screen and follow the reset link sent to your email.
- You can sign in on up to four devices at the same time, though only one device can stream video at once on a standard plan.
Signing in on a phone or tablet
Open the Disney Plus app on your iPhone, iPad, or Android device. Tap the profile icon in the bottom right corner of the screen. You will see a "Sign In" button — tap it.
Enter the email address associated with your Disney Plus account in the first field. Enter your password in the second field. Tap "Sign In". The app will load your account and take you to the home screen. If you see an error message, double-check that you typed your email and password correctly, including capital letters and spaces.
Signing in on a computer
Go to disneyplus.com in any web browser. In the top right corner, you will see a "Sign In" button. Click it.
Type your email address in the first field and your password in the second field. Click "Sign In". Your browser will load your account. You can now watch on that computer. If you want to sign in on a different computer, repeat these steps on that device — you do not need to sign out of the first one.
Signing in on a smart TV or streaming device
Open the Disney Plus app on your TV, Roku, Fire Stick, Apple TV, Chromecast, PlayStation, Xbox, or other streaming device. Select "Sign In" from the menu.
The TV will show a code on the screen — usually a six-character combination of letters and numbers. On a phone, tablet, or computer, go to disneyplus.com/begin and enter that code. Then sign in with your email and password on that device. The TV will automatically sign in and load your account. This method is faster than typing a password on a TV remote.
What to do if you forgot your password
On the sign-in screen (whether on the app or website), look for the text "Forgot password?" and click or tap it. Disney Plus will ask you to enter the email address associated with your account.
Check your email inbox for a message from Disney Plus with the subject line "Reset Your Password". Click the link in that email. You will be taken to a page where you can create a new password. Type a password you have not used before, confirm it by typing it again, and click "Save Password". You can now sign in with your new password on any device.
If you do not see the reset email within a few minutes, check your spam or junk folder. If it is not there, go back to the sign-in screen and try again with the same email address.
Signing in with a shared account
Disney Plus allows one account to be used on up to four devices at the same time. Each person using the account can have their own profile within it, so you can keep your watch history separate from other household members.
To add another profile to your account, sign in on any device, go to your account settings, and select "Add Profile". Give the profile a name and choose an avatar. Each profile can be password-protected if you want to prevent others from using it. When someone else signs in on a different device, they can select their profile after signing in with the account email and password.
Troubleshooting sign-in problems
If you see an error message that says "Invalid email or password", check that you typed both correctly. Passwords are case-sensitive, meaning capital letters matter. If you are certain you typed it right, use the "Forgot password?" option to reset it.
If the app or website will not load at all, check that you have an internet connection. Restart the app or refresh the web page. If you are on a phone or tablet, try closing the app completely and opening it again. On a computer, try a different web browser. If the problem continues, restart your device and try again.
If you see a message that says "Too many sign-in attempts", wait 15 minutes before trying again. Disney Plus temporarily locks the account after several failed attempts to protect it from unauthorized access.
Frequently Asked Questions
Can I use the same Disney Plus account on multiple devices at once?
Yes, you can sign in on up to four devices at the same time. However, only one device can stream video at once on a standard plan. If you have a Premium plan, two devices can stream at the same time; a Deluxe plan allows four devices to stream simultaneously.
What should I do if someone else is signed in to my account?
Sign in to your account on any device, go to account settings, and look for "Active Sessions" or "Devices". You will see a list of devices currently signed in. Select the device you do not recognize and choose "Sign Out" or "Remove". That device will be signed out when ready.
Do I need to sign in every time I open the Disney Plus app?
No. Once you sign in, the app remembers your account and keeps you signed in. You will only need to sign in again if you manually sign out, if you uninstall and reinstall the app, or if Disney Plus signs you out due to inactivity.
Can I sign in with a Facebook or Google account instead of an email?
No. Disney Plus requires you to sign in with the email address and password you created when you set up your account. You cannot use Facebook, Google, or other social media accounts to sign in.
What if I do not remember the email address I used to create my account?
Check your email inbox for a confirmation message from Disney Plus sent when you first created the account. If you cannot find it, contact Disney Plus customer service through the website. They can help you identify the email address associated with your account.