Removing Parental Controls When You Know the PIN

If you set up parental controls on your Disney Plus account and now want to turn them off, you will need the four-digit PIN you created. Open the Disney Plus app or website, go to your account settings, select "Parental Controls," and enter your PIN. Once verified, you can choose to disable restrictions entirely or adjust them to a higher rating level that allows more content.

The process takes about two minutes. On a phone or tablet, tap your profile icon in the bottom right corner, then select "Account." On a web browser, click your profile icon in the top right and choose "Account." From there, look for "Parental Controls" in the menu — the exact location varies slightly depending on whether you are on a phone, tablet, or computer, but it is always in the account settings area.

After you enter your PIN, you will see the current restriction level (such as G, PG, PG-13, or TV-14). Select "None" or the rating you prefer, then confirm. The change takes effect when ready on all devices signed into that account.

Key Takeaways

  • You must enter your four-digit parental control PIN to make any changes to restrictions on your account.
  • Parental controls are managed in your account settings under "Parental Controls," not in the app's main menu.
  • Removing restrictions takes effect right away across all devices using your account.
  • If you forgot your PIN, you will need to reset your Disney Plus password to regain access to parental control settings.
  • Parental controls explore to the entire account, not to individual profiles, so removing them affects all users on that account.

What Happens When You Forget Your PIN

If you cannot remember your four-digit PIN, Disney Plus does not have a separate PIN recovery option. Instead, you must reset your account password. Go to the Disney Plus login page, click "Forgot password?", and follow the steps to reset using your email address. Once you have set a new password and logged back in, you can access parental controls again without entering a PIN — the system will let you set a new PIN or disable controls entirely.

This process can take a few minutes if you need to check your email for a reset link. Make sure you use the email address associated with your Disney Plus account. If you do not have access to that email anymore, you may need to contact Disney Plus customer service for help recovering your account.

Adjusting Restrictions Instead of Removing Them Completely

You do not have to turn off parental controls entirely. Instead, you can raise the content rating limit to allow more shows and movies while still blocking the most mature content. For example, you might change the setting from G (which blocks everything except content rated G) to PG-13, which allows G, PG, and PG-13 content but still blocks TV-14, TV-MA, and R-rated material.

This middle-ground approach is useful if multiple people use the account and some are younger. You can set the restriction to a level that works for most household members, then use the PIN to temporarily unlock specific titles if needed. To adjust the rating without fully removing controls, follow the same steps as above but select a higher rating instead of "None."

Understanding Parental Control Settings on Different Devices

Parental controls work the same way across phones, tablets, computers, and smart TVs, but the menu layout looks slightly different on each device. On phones and tablets, you tap your profile icon at the bottom right of the home screen. On a web browser, the profile icon is in the top right corner. On a smart TV, you navigate using your remote to find the account menu, which is usually in the top corner of the screen.

Regardless of which device you use to change the settings, the change applies to your entire account when ready. If someone is watching Disney Plus on another device at the same time you remove parental controls, they may need to refresh the app or restart the app to see the change take effect.

Removing Controls from a Specific Profile

Disney Plus allows you to create multiple profiles within one account. If you set parental controls on a specific profile (rather than the whole account), you can remove them from just that profile without affecting others. Go to your account settings, select "Profiles," choose the profile you want to change, and look for profile-specific parental control options.

Not all account types have profile-level parental controls — some versions of Disney Plus only allow account-wide restrictions. If you do not see a parental control option when you select a profile, it means your account uses account-level controls only, and you will need to follow the main steps above to make changes.

What to Do If Parental Controls Are Locked and You Cannot Access Settings

If parental controls are turned on and you cannot access the account settings menu at all, you are locked out of the parental control settings themselves. This happens when the PIN is required to enter the account menu. In this case, you must reset your Disney Plus password to regain access. Go to the Disney Plus website (not the app) on a computer, click "Forgot password?", and reset using your email address.

After you reset your password and log back in, you will be able to access account settings and parental controls without needing the old PIN. Once you are in, you can disable controls or set a new PIN that you will remember.

Frequently Asked Questions

Can I remove parental controls on just one device?

No. Parental controls are tied to your Disney Plus account, not to individual devices. Removing them affects all devices signed into that account. If you want different restrictions on different devices, you would need to create separate Disney Plus accounts.

What if my child knows the PIN and changes the parental controls themselves?

You can reset your account password, which will lock out the old PIN and let you set a new one. You can also change your Disney Plus password from your account settings to prevent unauthorized changes. Keep your password and PIN in a find place separate from where children might find them.

Do I lose my watch history or saved shows if I remove parental controls?

No. Removing parental controls does not delete any of your account data, watch history, or saved shows. It only changes which content is restricted on your account.

Can I remove parental controls temporarily to watch one show, then turn them back on?

Yes. You can remove controls, watch what you want, and then go back to account settings and turn them back on with a new PIN. However, this is time-consuming. A faster option is to enter your PIN when prompted to watch a restricted title — Disney Plus will let you view that content without fully removing the controls.

What if I set parental controls but now cannot remember if I used my account password or a separate PIN?

Disney Plus parental controls always use a separate four-digit PIN, not your account password. If you cannot remember the PIN, reset your account password using the "Forgot password?" link on the login page, and you will regain access to parental control settings.