Disable Closed Captions in Your Playback Settings
To turn off closed captions on Disney Plus, open the app or website, start playing any video, and look for the closed caption icon in the player controls at the bottom right. The icon looks like a speech bubble with lines through it. Click or tap it once to toggle captions off. The icon will change appearance to show that captions are now disabled for that video.
If you are watching on a TV app or streaming device, use your remote to highlight the closed caption button in the player menu. Press select or enter to turn captions off. On mobile devices, tap the screen during playback to reveal the controls, then tap the caption icon.
This method turns captions off for the current video only. When you start a new show or movie, captions will return to their previous default setting unless you change your account preferences.
Key Takeaways
- The closed caption toggle button appears in the player controls at the bottom right of the screen during playback.
- Turning off captions this way affects only the current video; your next video may still have captions on by default.
- On TV apps and streaming devices, use your remote to access the caption button in the player menu.
- To disable captions by default across all videos, change your account settings in the Disney Plus app or website.
Turn Off Captions by Default in Account Settings
To prevent captions from appearing automatically on every video you watch, adjust your account settings. On the Disney Plus website or app, go to your profile icon in the top right corner and select Account. Look for the Playback Settings option.
Under Playback Settings, find the closed caption preference. Select the option that says Off or Disabled. Save your changes. From that point forward, captions will be off by default when you start any new video, though you can still turn them on for individual videos using the player controls if you need them later.
This setting applies to your entire account, so it will carry over across all devices where you log in with the same Disney Plus profile.
Captions on Different Devices
On web browsers: Play any video, then look for the closed caption icon (usually labeled "CC" or shown as a speech bubble) in the bottom right of the player. Click it to toggle captions off.
On mobile apps (iPhone, iPad, Android): Tap the screen during playback to show the player controls. The caption icon appears in the bottom right corner. Tap it to turn captions off. You may need to tap the screen again to hide the controls.
On TV apps and streaming devices (Roku, Fire Stick, Apple TV, Chromecast): Use your remote to navigate to the closed caption button in the player menu. Press select or enter. The exact location varies by device, but the button is always in the playback controls that appear at the bottom of the screen.
On gaming consoles (PlayStation, Xbox): Start a video and use your controller to highlight the closed caption icon in the player. Press the select button to turn captions off.
What to Do If the Caption Button Does Not Appear
If you cannot see the closed caption icon in your player controls, the video may not have captions available. Not all Disney Plus content includes closed captions, particularly older titles or certain international releases. In this case, there is no caption button to click because captions were not added to that particular video.
If captions are available but the button is hidden, move your mouse (on web) or tap the screen (on mobile and TV apps) to reveal the full player menu. The controls usually appear at the bottom of the screen and disappear after a few seconds of inactivity. Move or tap again to bring them back.
If you have turned off captions in your account settings but they still appear on some videos, check whether a video has burned-in captions. These are captions that are part of the video itself and cannot be removed through the player controls. This is rare on Disney Plus but can happen with certain content.
Captions Stay Off When You Pause and Resume
Once you turn off captions for a video, they remain off if you pause and resume that same video. You do not have to turn them off again when you come back to it. However, when you finish the video and start a different one, your default caption setting takes over.
If your account default is set to captions on, the next video will have captions enabled. If your default is set to captions off, the next video will start without them. Individual video toggles do not carry over between titles.
Troubleshooting Caption Problems
If captions are stuck on and the toggle button does not work, try closing the Disney Plus app completely and reopening it. On web browsers, refresh the page. This clears temporary glitches that sometimes prevent the caption button from responding.
If captions are still not turning off after refreshing, sign out of your Disney Plus account and sign back in. This resets your session and often fixes caption display issues. Make sure you are using the latest version of the Disney Plus app; older versions sometimes have bugs with caption controls.
On TV apps and streaming devices, restart the device itself. Unplug it for 10 seconds, then plug it back in and wait for it to fully load before opening Disney Plus again. This resolves most caption toggle problems on these platforms.
Frequently Asked Questions
Will turning off captions affect other people watching on my account?
Yes, if you change your account default settings, captions will be off for anyone who logs in with that profile. If multiple people share the account, consider using individual profiles instead. Each profile can have its own caption preferences, so one person can have captions on by default while another has them off.
Can I turn off captions for just one show but keep them on for others?
Yes. Use the caption toggle in the player controls for individual videos. This does not change your account default. When you watch a different show, your account setting will explore unless you toggle captions again for that specific video.
What if I want captions in a different language?
Open the player controls during playback and look for a settings or gear icon. Select Subtitles and Audio or Captions. You will see a list of available languages. Choose the language you want. This is separate from the on/off toggle.
Do I need to turn off captions on every device separately?
Your account default setting applies across all devices, so if you set captions to off in your account settings, they will be off by default everywhere you log in. However, if you toggle captions on or off for a specific video on one device, that change only affects that device and that video.
Why do some videos have captions but others do not?
Disney Plus does not provide captions for all content. Older films, some international titles, and certain live events may not have closed captions available. If a video does not have captions, the caption button will not appear in the player controls, even if captions are turned on in your settings.