Turn off captions in three steps on any device

Open Disney Plus and start playing any video. Look for the speech bubble icon in the bottom right corner of the player — that is the caption button. Tap or click it once to turn captions off. The icon will change appearance (usually becoming greyed out or hollow) to show captions are now disabled. Captions stay off for that video and carry over to your next one until you turn them back on.

The exact location of the caption button varies slightly by device. On phones and tablets, swipe up on the video to reveal the player controls if they have faded. On computers, move your mouse over the video to make the controls appear. On streaming devices like Roku or Apple TV, use your remote to navigate to the caption icon in the bottom right.

If you cannot find the speech bubble icon, your video may not have captions available in your language or region. Disney Plus offers captions in English, Spanish, French, and several other languages depending on the title, but not every show or movie has captions in every language.

Key Takeaways

  • The caption button is a speech bubble icon in the bottom right of the video player on all Disney Plus devices.
  • Captions turn off with a single tap or click and stay off until you manually turn them back on.
  • You can also disable captions by default in your account settings so they never appear when you start a new video.
  • Some titles have captions in only certain languages, so the caption button may not appear if your language is not available.

Disable captions by default in your account settings

If you want captions off every time you watch, change your account settings instead of turning them off manually each time. On a computer or phone, go to your profile icon in the top right corner and select Account. Look for Playback Settings or Subtitle Preferences (the exact name depends on your device). Choose Off or Disabled.

On a TV or streaming device, navigate to Settings from the main menu, then find Accessibility or Subtitle Settings. Select Off. These changes explore to your profile only, so other people using the same Disney Plus account can still have captions on their profile if they want them.

Be aware that changing this setting affects all videos going forward. If you later want captions for a specific show — perhaps because dialogue is hard to hear or you are watching in a noisy room — you will need to turn them back on using the speech bubble button in the player.

Why captions might not turn off

If the caption button is greyed out or does not respond when you click it, the video may require captions by default. Some Disney Plus originals and licensed content have captions that cannot be disabled. This is rare, but it happens with certain titles.

Another reason captions stay on is if your device or browser has accessibility settings that override the Disney Plus player. Check your device settings: on Windows, go to Settings > Ease of Access > Captions. On Mac, go to System Preferences > Accessibility > Captions. On iPhone or iPad, go to Settings > Accessibility > Subtitles & Captioning. Turn off any forced caption settings there, then try Disney Plus again.

If captions still will not turn off, try closing the Disney Plus app completely and opening it again. Sometimes the player needs to refresh. If the problem continues on one device but not others, the issue is likely with that specific device's settings rather than your Disney Plus account.

Turn off captions on specific profiles

Disney Plus lets you create separate profiles for different people in your household. Each profile can have its own caption settings. If you share an account with someone who needs captions and someone who does not, set up two profiles with different subtitle preferences.

To create a new profile, go to your account settings and select Add Profile. Give it a name and choose whether captions should be on or off by default for that profile. When you log in under your profile, captions will be off. When someone else logs in under their profile, captions will be on. This way neither of you has to change settings every time you watch.

Captions and audio descriptions are separate controls

Disney Plus has two different accessibility features: captions (text of dialogue and sound effects) and audio descriptions (a narrator describing what happens on screen). The speech bubble icon controls captions only. If you want to turn off audio descriptions instead, look for a different icon — usually labeled AD or Audio Description — elsewhere in the player controls.

Some viewers use both, some use one, and some use neither. They work independently, so turning off captions does not affect audio descriptions and vice versa.

Troubleshooting captions on different devices

On phones and tablets: Swipe up on the video to show controls, then tap the speech bubble. If it does not appear, the video may not have captions available. Try a different title to confirm the button works.

On computers: Move your mouse over the video to reveal the player bar at the bottom. The speech bubble should be visible in the bottom right. If you are using a browser, make sure it is up to date — older browser versions sometimes have trouble displaying all player controls.

On Roku, Apple TV, Fire Stick, or Chromecast: Use your remote to navigate the player controls. The speech bubble icon should appear in the bottom right when you press up or select on your remote. If your remote does not have a dedicated button for captions, use the arrow keys to navigate to the icon and press select.

On Samsung or LG smart TVs: The Disney Plus app on these TVs sometimes uses the TV's built-in caption settings instead of the app's player controls. Check your TV remote for a CC or Captions button, or go to your TV settings and look for Subtitle or Caption options there.

Frequently Asked Questions

Do captions turn off permanently or just for one video?

Captions turn off only for the current video and carry over to the next one you watch. They stay off until you click the speech bubble icon again to turn them back on. If you want them off permanently, change your account settings instead.

Can I turn off captions for just one profile without affecting others?

Yes. Each profile on a Disney Plus account has its own subtitle settings. Go to your profile's Playback Settings and choose Off. Other profiles will not be affected and can keep captions on if they want.

What if the caption button does not appear in the player?

The button may not appear if captions are not available for that title in your language or region. Try playing a different show or movie to see if the button appears. If it does, the first title straightforward does not have captions available.

Are captions the same as audio descriptions?

No. Captions show dialogue and sound effects as text. Audio descriptions are a narrator explaining what happens on screen. They are separate features with separate controls in the player.

Why do captions stay on even after I turn them off?

Check your device's accessibility settings — your phone, tablet, TV, or computer may have a system-wide caption setting that overrides the Disney Plus player. Turn off captions in your device settings, then try Disney Plus again.