Turn Off Captions in Your Playback Settings

To turn off closed captions on Disney Plus, open the app or website and start playing any video. While the video is playing, look for the settings icon — it looks like a gear or three horizontal lines, depending on your device. Tap or click it, then find the option labeled Subtitles and Captions, Captions, or CC. Select Off or None.

The exact location of this button changes slightly by device. On a TV remote, you may need to press a button labeled Options, Menu, or Settings while a video plays. On a phone or tablet, swipe up from the bottom of the screen or tap the top to reveal the playback controls, then look for the CC icon or settings gear. On a computer browser, hover your mouse over the video to show the control bar at the bottom.

Once you select Off, captions will stop appearing when ready on that video. However, this setting applies only to that single viewing session. If you close the app or browser and come back later, captions may turn back on by default, depending on your account settings.

Key Takeaways

  • Press the settings or options button during playback, then choose Subtitles and Captions and select Off.
  • The playback controls appear differently on phones, tablets, computers, and smart TVs, but the captions toggle is always in the same menu.
  • Turning off captions during playback only affects that one viewing session, not your entire account.
  • If captions keep turning back on, check your account-wide subtitle settings in your profile preferences.
  • Some titles may have captions burned into the video itself, which cannot be turned off through the app settings.

Check Your Account-Wide Subtitle Preferences

If captions keep turning back on every time you watch something new, Disney Plus may have subtitles set as your default. To change this for your entire account, go to your profile settings. On the Disney Plus website or app, click or tap your profile icon in the top right corner, then select Account or Settings.

Look for a section called Playback Settings, Subtitle Preferences, or Captions. The exact name varies by device and app version. Once you find it, select the option that says Off, None, or No Subtitles. Save your changes. From that point forward, captions will be off by default when you start watching new content, though you can still turn them on during any individual video if you need them.

Differences Between Devices

Disney Plus works on phones, tablets, computers, smart TVs, and streaming devices like Roku and Fire Stick. The steps to turn off captions are similar across all of them, but the button locations are not identical.

On a phone or tablet: Start playing a video, then tap the screen to reveal the playback controls. Look for a CC icon or a settings gear in the bottom right corner. Tap it and select Off. If you do not see a CC icon, tap the settings gear first, then look for Captions in that menu.

On a computer or web browser: Play a video and hover your mouse over it to show the control bar. The CC icon or settings button is usually in the bottom right. Click it and choose Off.

On a smart TV or streaming device: Use your remote to start a video. Press the button labeled Options, Menu, Settings, or Info (the name depends on your remote). Navigate to Subtitles or Captions and select Off. If you cannot find these buttons, check your remote's manual or the Disney Plus help section for your specific device.

Why Captions Might Be On by Default

Disney Plus turns on captions automatically in certain situations. If you have set subtitles as your account default, they will appear on every video you watch unless you turn them off during playback. Some users set this intentionally for accessibility or language learning, so the app remembers the choice.

Another reason captions may appear is if Disney Plus detects that your device volume is muted. The app assumes you cannot hear the audio and shows captions as a courtesy. Unmute the video and the captions may disappear on their own, depending on your settings.

A third possibility is that captions are burned directly into the video file itself, especially for some international content or older titles. In this case, no setting in the Disney Plus app will remove them — they are part of the picture, not an overlay you can toggle.

Troubleshooting When Captions Won't Turn Off

If you have tried turning off captions through playback settings and your account preferences, but they still appear, try closing and reopening the Disney Plus app. Sometimes the app does not save your changes when ready, and a fresh start forces it to load your updated settings.

If that does not work, sign out of your Disney Plus account completely, then sign back in. This clears any temporary settings that may be stuck in the app's memory. After you sign back in, start a new video and check whether captions are off.

On a smart TV or streaming device, you can also try restarting the device itself. Unplug it for 30 seconds, plug it back in, and wait for it to fully load before opening Disney Plus again. This resets the app's connection to your account and often fixes settings that seem stuck.

If captions still will not turn off after these steps, the video itself may have captions permanently embedded in the picture. Try watching a different title to see whether the problem is specific to one video or affects all content. If it affects all content, contact Disney Plus support through the app or website for further help.

Frequently Asked Questions

Do I have to turn off captions every time I watch something?

No. If you turn off captions in your account settings under Playback Settings or Subtitle Preferences, they will stay off by default for all videos. You only need to do this once. If you prefer to leave them on most of the time but turn them off occasionally, you can toggle them off during individual videos without changing your account default.

Why are captions still showing even though I turned them off?

The captions may be burned into the video itself and cannot be removed through app settings. Try watching a different title to see if the problem is specific to one video. If captions appear on all videos, close the app completely and reopen it, or sign out and sign back into your account. If the issue persists, restart your device.

Can I turn off captions for just one profile on my account?

Yes. If you have multiple profiles on your Disney Plus account, each profile has its own subtitle settings. Switch to the profile you want to change, go to that profile's settings, and turn off captions there. Other profiles on the same account will not be affected.

What if I want captions in a different language?

During playback, open the captions menu and look for a language option. Disney Plus usually lists available subtitle languages below the Off option. Select the language you want. This choice applies only to that viewing session unless you set it as your account default in your profile settings.

Are closed captions the same as subtitles on Disney Plus?

Disney Plus uses the terms interchangeably in most menus, but they are slightly different. Closed captions include dialogue and sound descriptions like [door slams] or [music playing], while subtitles usually show only dialogue. Both are turned off using the same menu option.