When Paramount Plus will refund your money
Paramount Plus will refund your subscription if you cancel within the first week of starting a paid plan. The refund covers the full amount of that billing cycle. After seven days have passed, Paramount Plus does not refund subscription charges — you can cancel anytime, but you lose the money already paid.
If you were charged twice in a single billing cycle, or if an unauthorized person used your account to make a purchase, you have grounds to request a refund outside the seven-day window. Paramount Plus also refunds charges if you cancel before your free trial ends, as long as you do so before the trial period expires and your paid subscription begins.
Refunds are issued to the original payment method — the card or account you used to pay. The refund typically appears within 5 to 10 business days, though your bank or payment provider may take additional time to post it to your account.
Key Takeaways
- You have seven days from the start of a paid subscription to request a full refund before the money is final.
- Duplicate charges and unauthorized purchases can be refunded even after the seven-day window closes.
- Free trial cancellations must happen before your paid plan begins, or you will be charged for the first month.
- Refunds go back to your original payment method and take 5 to 10 business days to process.
- After seven days, canceling your subscription stops future charges but does not refund what you already paid.
How to request a refund within seven days
Log into your Paramount Plus account on a web browser (the mobile app does not have a refund option). Go to your account settings by clicking your profile icon in the top right corner, then select "Account" from the menu.
Look for a section labeled "Subscription" or "Billing." You should see your current plan and the date you started it. If you are within seven days of that start date, you will see an option to cancel and receive a refund. Click that option and follow the prompts to confirm the cancellation. Paramount Plus will ask why you are leaving — you can skip this or answer it, but your answer does not affect whether you get the refund.
After you confirm, you should see a message stating that your refund has been processed. Write down the confirmation number or take a screenshot. The refund will post to your original payment method within 5 to 10 business days.
Requesting a refund after seven days
If you are past the seven-day window, you cannot refund your current subscription through the account settings. Instead, you will need to contact Paramount Plus support directly to explain why you believe you deserve a refund.
Open the Paramount Plus app or website and look for a "Help" or "Contact Us" link, usually at the bottom of the page. Select "Account and Billing" as your issue category. Paramount Plus offers support through a chat feature during business hours — you can also submit a written request, though chat is faster.
Explain your situation clearly: if you were charged twice, describe when each charge appeared. If someone else made a purchase on your account, explain that you did not authorize it. If you canceled your free trial late and were charged anyway, include the dates. Provide your account email and the transaction date. Support staff will review your case and decide whether a refund is warranted. This process usually takes 3 to 5 business days.
Canceling without a refund
If you are outside the seven-day refund window and do not have a billing error or unauthorized charge, you can still cancel your subscription to stop future payments. Canceling does not refund what you already paid for the current month, but it prevents Paramount Plus from charging you again on your next billing date.
Go to Account > Subscription and select "Cancel Subscription." Choose your reason and confirm. Your access will continue until the end of your current billing period — you do not lose the service when ready. After that date, your account will no longer be active.
Disputing a charge with your bank or card company
If Paramount Plus support denies your refund request and you believe the charge was wrong, you can file a dispute with your bank or credit card company. This is called a chargeback. Contact your bank's customer service line and explain the charge — that you canceled within seven days and were not refunded, or that the charge was unauthorized.
Your bank will investigate and may reverse the charge while they look into it. Paramount Plus will be notified of the dispute. Be aware that filing a chargeback may result in Paramount Plus closing your account permanently, even if you later want to resubscribe. Use this option only if you believe Paramount Plus has genuinely refused a legitimate refund.
Free trial refunds
Paramount Plus offers free trials that last a set number of days — the length varies depending on current promotions. During the trial, you have full access to the service at no cost. You must cancel the trial before it ends to avoid being charged for a paid subscription.
If you cancel before the trial expires, you will not be charged at all. If the trial ends and you are automatically charged for a paid plan, you then have seven days from that charge date to request a refund. Check your confirmation email from when you signed up — it will tell you the exact date your trial ends and when your first paid charge will occur.
Frequently Asked Questions
Can I get a refund if I cancel after seven days?
No, not for a standard subscription cancellation. Paramount Plus keeps charges after seven days. You can only get a refund after seven days if there was a billing error, a duplicate charge, or an unauthorized purchase on your account. Contact support with details of what went wrong.
How long does a refund take to show up?
Paramount Plus processes refunds within 5 to 10 business days. Your bank or payment provider may take additional time to post the refund to your account, so the total time can be 7 to 15 business days. Check your bank's transaction history to confirm the refund has been received.
What if I was charged for a month I didn't use?
If you canceled your subscription but were still charged, or if you were charged twice in one month, contact Paramount Plus support when ready with your transaction dates and amounts. These are billing errors and support can refund them even outside the seven-day window.
Do I lose access right away if I cancel?
No. When you cancel, your access continues until the end of your current billing period. You will not be charged again after that date. You can still watch everything you have access to until your subscription officially ends.
Can I get a refund through the Paramount Plus app?
The app does not have a refund option. You must use a web browser to log into Paramount Plus and request a refund through your account settings. If you need support after seven days, you can use the app's help feature to contact support, but the refund request itself must happen on the website.