Start with the simplest fixes first
If you cannot log into Paramount Plus, the problem is usually one of four things: your password is wrong, your internet connection dropped, the app needs an update, or your account has been paused. Before you assume your account is broken, try these steps in order.
First, reset your password. Go to the Paramount Plus website (not the app), click "Sign In" at the top right, then click "Forgot password?" Enter the email address tied to your account. Paramount will send you a link to create a new password. Check your spam folder if you do not see the email within a few minutes. Once you have set a new password, try logging in again on both the website and the app.
If the password reset does not work, check your internet connection. Open a web browser and visit any website — if that loads, your connection is fine. If it does not, restart your router by unplugging it for 30 seconds, plugging it back in, and waiting two minutes for it to fully restart. Then try Paramount Plus again.
Key Takeaways
- Most login failures are caused by a forgotten password, a dropped internet connection, or an outdated app — all fixable in under five minutes.
- If your account shows a payment issue, your subscription may have been paused; check your billing method and update it if the card has expired.
- Clearing the app's cached data (stored temporary files) often fixes login problems without deleting your account or preferences.
- If you share your account with others, someone may have changed the password; use the password reset link to regain control.
- If none of these steps work, Paramount Plus support can see whether your account is locked, suspended, or experiencing a technical issue on their end.
Update the Paramount Plus app or use the website instead
An outdated app is a common reason login fails. On your phone or tablet, open your device's app store (Apple App Store on iPhone or iPad, Google Play on Android). Search for "Paramount Plus" and look for an "Update" button next to the app. If you see one, tap it and wait for the update to finish. Then close the app completely and open it again.
While the app updates, try logging in on the Paramount Plus website using a web browser instead. Go to paramountplus.com, click "Sign In," and enter your email and password. If you can log in on the website but not the app, the problem is with the app itself — the update should fix it. If you cannot log in on either, move to the next section.
Check whether your subscription is paused or cancelled
Paramount Plus pauses your account automatically if your payment method fails — usually because your credit card expired, was reported lost, or the bank declined the charge. When this happens, you cannot log in until you update your billing information.
To check your account status and update your payment method, go to paramountplus.com and click "Sign In." If you can reach the password screen but cannot get past it, your account may be paused. Click "Forgot password?" and reset your password as described above. Once you have reset it, try logging in again. If you still cannot log in, you will need to update your payment method — but you cannot do that from the login screen.
Call Paramount Plus support at 1-844-839-9647 (in the United States). Have your account email address ready. Support can tell you whether your account is paused due to a payment issue and can walk you through updating your billing information over the phone. Once your payment method is updated, you should be able to log in within a few minutes.
Clear the app's cached data on your device
Apps store temporary files called "cache" to load faster next time. Sometimes this cache becomes corrupted and prevents login. Clearing it is safe — it does not delete your account, your password, or your watch history.
On iPhone or iPad: Go to Settings, scroll down and tap "Paramount Plus," then tap "Offload App." Wait a few seconds, then tap "Reinstall App." This removes the cached data but keeps your account information. Open Paramount Plus and try logging in again.
On Android: Go to Settings, tap "Apps" (or "process Manager"), find and tap "Paramount Plus," then tap "Storage" and tap "Clear Cache." Do not tap "Clear Data" — that will sign you out completely. Open Paramount Plus and try logging in again.
On a web browser: If you are using a computer, open your browser's settings and clear your browsing cache and cookies. In Chrome, click the three-line menu at the top right, go to "Settings," click "Privacy and security," click "Clear browsing data," check "Cookies and other site data" and "Cached images and files," then click "Clear data." Go back to paramountplus.com and try logging in again.
Check whether someone else changed your password
If you share your Paramount Plus account with family members or roommates, someone may have changed the password. This locks you out but does not affect anyone else who is already logged in on their device.
Use the password reset process described in the first section: go to paramountplus.com, click "Sign In," click "Forgot password?", and enter your email address. Paramount will send a reset link to your email. Once you reset your password, you regain control of the account. If you want to prevent this from happening again, change your email address associated with the account (you can do this in account settings once you are logged in) or use a password that only you know.
Contact Paramount Plus support if nothing else works
If you have tried password reset, checked your internet connection, updated the app, cleared the cache, and verified your payment method is current, the problem is likely on Paramount's end. Your account may be locked due to suspicious activity, suspended due to a violation of their terms of service, or experiencing a technical issue that only their support team can see.
Call Paramount Plus support at 1-844-839-9647 (United States) or visit help.paramountplus.com and click "Contact Us" to start a chat or request a callback. Have your account email address and the phone number or payment method tied to your account ready. Support can see your account status, check for any blocks or locks, and either fix the issue or explain why your account cannot be accessed.
Frequently Asked Questions
Why does Paramount Plus say my password is wrong when I know it is correct?
Passwords are case-sensitive, meaning capital letters matter. Make sure Caps Lock is off and that you are typing the password exactly as you set it. If you are still stuck, use the "Forgot password?" link to reset it — this is faster than guessing.
Can I log in on the website but not the app — what does that mean?
It means the app has a problem, not your account. Update the app from your device's app store, or try uninstalling and reinstalling it. If the website works, your account is fine.
What if I do not remember the email address I used to create my account?
Call Paramount Plus support at 1-844-839-9647. Have your name, phone number, and the payment method (credit card or PayPal) you used to sign up. Support can look up your account and send a password reset link to the email on file.
Does clearing the app cache delete my watch history?
No. Clearing cache removes only temporary files. Your watch history, saved shows, and account preferences stay on Paramount's servers and will reappear once you log back in.
How long does it take to regain access after I update my payment method?
Usually a few minutes. Once your payment method is confirmed, try logging in again. If you still cannot log in after 15 minutes, restart the app or refresh the website and try once more.