Paramount Plus not working on your phone usually means one of three things: your internet connection dropped, the app needs an update, or your phone's storage is full

The app crashes, won't load, or freezes mid-show. Before you assume the service itself is down, check whether your phone can reach the internet at all — open a web browser and load any website. If that works, the problem is almost always one of these: the Paramount Plus app is outdated, your phone doesn't have enough free storage space, or your phone's memory is too full to run the app smoothly. Less often, your account has been signed out, or Paramount Plus has temporarily blocked your device.

The good news is that most of these fixes take less than five minutes and don't require calling anyone. Start with the quickest ones first.

Key Takeaways

  • Restart your phone completely before trying anything else — this clears temporary memory and fixes most app crashes.
  • Check the app store on your phone for a Paramount Plus update; an outdated app is the most common reason it stops working.
  • Delete the Paramount Plus app, restart your phone, then reinstall it fresh from the app store if updating doesn't work.
  • If you have less than 1 GB of free storage space on your phone, the app cannot run properly no matter what else you do.
  • Sign out of your Paramount Plus account and sign back in if the app loads but shows an error message or won't play video.

Restart your phone completely first

This sounds obvious, but a full restart clears the temporary memory your phone uses to run apps. Paramount Plus often freezes or crashes because your phone ran out of that temporary space, not because anything is permanently broken. Power off your phone completely — don't just put it to sleep — wait 30 seconds, then turn it back on.

Try opening Paramount Plus again. If it works now, you're done. If it still doesn't work, move to the next step.

Check for and install app updates

An outdated version of the Paramount Plus app can't communicate properly with Paramount's servers, which causes crashes and playback errors. On an iPhone, open the App Store, tap the profile icon in the bottom right corner, scroll down to "Available Updates," and look for Paramount Plus in the list. On Android, open Google Play Store, tap your profile icon in the top right, select "Manage apps & device," go to the "Updates available" tab, find Paramount Plus, and tap "Update."

After the update finishes, restart your phone again and open the app. Updates often fix bugs that were causing crashes in the old version.

Check how much free storage space your phone has

If your phone has less than 1 GB of free storage, apps cannot run properly. On an iPhone, go to Settings, tap General, then Storage. On Android, go to Settings, tap Storage or About Phone (depending on your phone model), then Storage. Look at the number labeled "Available" or "Free space."

If you have less than 1 GB free, delete photos, videos, or apps you don't use regularly. You don't need to delete Paramount Plus itself — just make room on your phone. Once you have at least 1 GB free, restart your phone and try the app again.

Uninstall and reinstall the Paramount Plus app

If updating didn't work and you have enough storage space, the app's files may be corrupted. The cleanest fix is to remove it completely and install a fresh copy. On iPhone, press and hold the Paramount Plus icon on your home screen, tap "Remove App," then "Delete App." On Android, press and hold the icon, tap "Uninstall," then confirm.

Restart your phone, then go back to the App Store or Google Play Store and read Paramount Plus again. This gives you a clean version with no corrupted files. Sign in with your account information when prompted.

Sign out and sign back in to your account

Sometimes your phone loses the connection between the app and your Paramount Plus account without actually logging you out. The app loads but won't play video, or shows an error message. Open Paramount Plus, go to your account settings (usually a gear icon or profile picture), scroll down, and tap "Sign Out." Wait a few seconds, then sign back in with your email and password.

This refreshes the connection between your phone and Paramount's servers. If you see an error message when you try to sign in, write down the exact error code — you'll need it if you contact Paramount Plus support.

Check your internet connection strength

Paramount Plus needs a steady internet connection. If you're on Wi-Fi, move closer to your router or restart it by unplugging it for 30 seconds. If you're on mobile data, check whether you have a strong signal — look at the signal bars in the top corner of your screen. Weak signal causes buffering, freezing, and crashes.

Try loading a video on a different app — YouTube, Netflix, or your phone's web browser — to see whether the problem is Paramount Plus or your internet. If other apps work fine, the problem is Paramount Plus itself. If nothing loads, your internet is the issue.

When to contact Paramount Plus support

If you've done all of the above and Paramount Plus still doesn't work, contact Paramount Plus support through the app itself or through their website. Go to the Help section in the app (usually a question mark icon) and select "Contact Us." Have ready: the exact error message or error code you see, what type of phone you have, which version of the app you're running, and what you've already tried.

Paramount Plus support can check whether your account has been restricted, whether your device has been blocked, or whether there's a known issue affecting your phone model. They may ask you to try a few more steps, or they may need to reset something on their end.

Frequently Asked Questions

Why does Paramount Plus keep crashing when I try to play a show?

Crashing during playback usually means your phone doesn't have enough free memory or storage space. Restart your phone completely, check that you have at least 1 GB of free storage, and make sure you're not running too many other apps at the same time. Close other apps before opening Paramount Plus.

Can I use Paramount Plus on an older phone?

Paramount Plus requires a minimum version of iOS or Android. If your phone is very old, it may not support the current version of the app. Check the app store listing for Paramount Plus — it shows the minimum phone version required. If your phone is older than that, you cannot use the app on that device.

What if I see a message saying my device is not authorized?

This means Paramount Plus has blocked your phone from playing video, usually because of unusual account activity or too many devices signed in at once. Sign out completely, restart your phone, sign back in, and try again. If the message returns, contact Paramount Plus support — they can remove the block.

Does Paramount Plus work better on Wi-Fi or mobile data?

Wi-Fi is more reliable for streaming video because it's usually faster and more stable than mobile data. If you're having trouble on mobile data, try connecting to Wi-Fi instead. If the app works fine on Wi-Fi but not on mobile data, your phone's signal is too weak or your data plan is throttled.

Will clearing my phone's cache fix Paramount Plus?

Clearing the app cache can help if the app is loading old data or crashing. On iPhone, go to Settings, find Paramount Plus, and toggle off "Offload App" (this clears the cache without deleting your login). On Android, go to Settings, Apps, Paramount Plus, Storage, and tap "Clear Cache." This won't delete your account information.