Why scrolling stops working on Peacock

Scrolling freezes on Peacock most often because the app or browser has run out of memory, lost its internet connection for a moment, or cached old data that conflicts with what the server is trying to send. Less commonly, your device's operating system needs an update, or Peacock's servers are experiencing a temporary issue on their end.

The good news: you can fix most scrolling problems yourself in under five minutes without contacting support. The fixes work whether you're using Peacock on a phone, tablet, computer, or streaming device.

Key Takeaways

  • Close the Peacock app completely and reopen it; this clears temporary memory and usually restores scrolling within seconds.
  • If closing the app doesn't work, restart your device entirely—this clears the device's memory and resets network connections.
  • Clear the app's cached data through your device settings, which removes old files that may be blocking new content from loading.
  • Check that your internet connection is stable by testing another app or website; Peacock needs at least 5 Mbps to scroll smoothly.
  • Update the Peacock app and your device's operating system if you haven't done so recently, as outdated software often causes freezing.

Force-close and reopen the Peacock app

The fastest fix is to close Peacock completely and open it again. This clears the app's temporary memory without affecting your account or saved preferences.

On iPhone or iPad: Swipe up from the bottom of the screen (or swipe down from the top right on newer models) to open the app switcher. Find Peacock in the list, swipe up on it, and wait for it to disappear. Then tap the Peacock icon on your home screen to reopen it.

On Android: Tap the three-line menu or recent apps button (depending on your phone), find Peacock, and swipe it away. Open Peacock again from your app drawer or home screen.

On a computer: Close the browser tab or window where Peacock is running. If you're using the Peacock app on Windows or Mac, right-click it in the taskbar or dock and select "Close" or "Quit". Open it again after 10 seconds.

On a streaming device (Roku, Fire TV, Apple TV): Press the Home button, highlight the Peacock app, press Options or the menu button, and select "Remove channel" or "Close app". Wait 30 seconds, then reinstall or reopen it.

Restart your device

If closing and reopening Peacock doesn't restore scrolling, restart the device itself. This clears your device's entire memory and resets network connections, which fixes most freezing problems that survive a straightforward app restart.

On a phone or tablet: Hold the power button until the "Power off" or "Shut down" menu appears. Tap "Power off" or "Shut down", wait 30 seconds, then press the power button again to turn it back on. Wait for the device to fully load before opening Peacock.

On a computer: Click the Start menu (Windows) or Apple menu (Mac), select "Shut down" or "Restart", and wait for the device to fully restart. This takes one to two minutes.

On a streaming device: Unplug the device from power, wait 30 seconds, and plug it back in. Wait for it to fully boot before opening Peacock.

Clear the Peacock app's cached data

Cached data is temporary information the app stores to load faster next time. Sometimes this data becomes corrupted and blocks scrolling. Clearing it removes these old files without deleting your account or login information.

On iPhone or iPad: Open Settings, scroll down and tap Peacock, tap "Offload App", and confirm. Wait 10 seconds, then tap "Reinstall App". This removes cached data while keeping your login active.

On Android: Open Settings, tap Apps (or process Manager), find Peacock, tap Storage, and tap "Clear Cache". Do not tap "Clear Data"—that will log you out. Restart the app after clearing cache.

On Windows: Open Settings, go to Apps, find Peacock, click it, and select "Advanced options". Scroll down and click "Reset". Confirm, then reopen Peacock and log in again.

On Mac: Open Finder, click Applications, find Peacock, right-click it, and select "Move to Trash". Empty the Trash, then reinstall Peacock from the App Store. Log in when prompted.

On a streaming device: Go to Settings, select Apps or Channels, find Peacock, and select "Clear Cache" or "Remove Channel". Reinstall Peacock from your device's app store.

Check your internet connection

Peacock requires a stable internet connection with at least 5 Mbps read speed to scroll smoothly. A weak or interrupted connection often causes freezing.

Test your connection by opening another app or website on the same device. If YouTube, Netflix, or a web browser loads slowly or buffers, your internet is the problem. Move closer to your Wi-Fi router, restart your router (unplug it for 30 seconds and plug it back in), or switch to a wired connection if you're on a computer or streaming device.

If other apps work fine but Peacock still won't scroll, the problem is specific to Peacock and the fixes above should resolve it. If your internet is slow across all apps, contact your internet provider.

Update the Peacock app and your device

Outdated software often causes freezing and scrolling problems. Check for updates in your device's app store or settings.

On iPhone or iPad: Open the App Store, tap your profile icon in the top right, scroll down to find Peacock, and tap "Update" if available.

On Android: Open Google Play Store, tap your profile icon, select "Manage apps and device", find Peacock under "Updates available", and tap "Update".

On Windows: Open the Microsoft Store, click your profile icon, select "Downloads and updates", and click "Get updates". Peacock will update if a new version is available.

On Mac: Open the App Store, click your profile icon in the top left, find Peacock under "Updates", and click "Update".

On a streaming device: Go to Settings, select System or Device, choose System Update or Software Update, and follow the prompts.

After updating the app, also check that your device's operating system is current. On phones and tablets, go to Settings and look for "System Update" or "Software Update". On computers, check for updates through your system settings. Restart your device after any updates complete.

What to do if scrolling still doesn't work

If you've tried all the steps above and scrolling is still frozen, the problem may be on Peacock's servers or specific to your account. Check Peacock's social media accounts or support page to see if other users are reporting the same issue.

If the problem is only on one device, try opening Peacock on a different phone, tablet, or computer. If it works on another device, the first device may have a deeper software issue that requires a factory reset—contact the device manufacturer's support for help with that step.

If Peacock won't scroll on any device you own, contact Peacock support through the app or their website. Have ready: the device type and operating system version you're using, when the problem started, and whether you've tried the steps above. Support can check your account and tell you if there's a known issue affecting your region.

Frequently Asked Questions

Why does Peacock scroll fine for a few minutes then freeze?

This usually means your device is running low on memory or your internet connection is unstable. Close other apps running in the background, restart your device, and move closer to your Wi-Fi router. If freezing happens at the same time each day, your internet provider may be experiencing congestion during peak hours.

Does clearing cached data delete my watch history or saved shows?

No. Clearing cache removes only temporary files. Your watch history, saved shows, and login information stay on Peacock's servers and will reappear when you log back in. Your account is not affected.

Can I scroll on Peacock if I'm using a VPN?

Peacock may block or slow down connections from VPNs. If you're using a VPN and scrolling is frozen, try turning it off temporarily to see if that fixes the problem. If it does, contact your VPN provider—some VPNs work better with streaming apps than others.

Is scrolling lag the same as buffering?

No. Scrolling lag means the menu or list of shows won't move when you swipe or scroll. Buffering means a video pauses to load. They have different causes. Scrolling lag is usually a memory or app issue; buffering is usually an internet speed issue. The fixes for scrolling lag are the ones listed above.

Will restarting my device log me out of Peacock?

No. Restarting your device does not log you out of apps. You'll stay logged in to Peacock after a restart. If you do get logged out, you can log back in with your email and password.