Peacock access depends on which Xfinity internet or TV package you have

Peacock is included free with some Xfinity plans, but not all of them. Whether you have it depends on your specific package — your internet speed tier, TV bundle level, or mobile plan. The fastest way to know is to log into your Xfinity account online or call Xfinity customer service at 1-800-934-6489 and ask directly. They can tell you in seconds whether Peacock is part of what you're paying for.

If Peacock is included, you get the ad-supported version (called Peacock Premium). This tier lets you watch most NBC shows, movies, and sports, but some newer releases and live events require the paid Peacock Premium Plus tier. You do not automatically get Premium Plus just because you have Xfinity.

Key Takeaways

  • Peacock Premium (the ad-supported version) comes free with certain Xfinity internet, TV, and mobile plans, but you must check your specific package to know for sure.
  • The easiest way to confirm is to log into your Xfinity account online or call 1-800-934-6489 and ask whether Peacock is included.
  • If Peacock is included with your plan, you can set up it by signing into the Peacock app or website with your Xfinity credentials.
  • Peacock Premium Plus (the ad-free version with more content) is not included and requires a separate paid subscription even if you have Xfinity Peacock Premium.

Which Xfinity packages include Peacock

Xfinity bundles Peacock Premium with certain tiers of their internet, TV, and mobile services. Generally, mid-tier and higher packages are more likely to include it than basic or economy plans. However, Xfinity changes these bundles regularly, and what comes with your plan depends on when you signed up, where you live, and any promotions that were active at the time.

The most reliable way to know what you have is to check your Xfinity bill or account page. Look for "Peacock" listed under included services or perks. If you do not see it listed, it is not part of your current plan. You can also contact Xfinity directly — they have your account details and can confirm when ready.

How to set up Peacock if it comes with your Xfinity plan

Once you confirm that Peacock is included with your plan, activating it takes just a few minutes. Go to the Peacock website or read the Peacock app on your phone, tablet, or streaming device. When you open Peacock, you will see a sign-in screen.

Select the option to sign in with your Xfinity username and password. Enter your Xfinity credentials — the same login you use for your Xfinity account online. Peacock will verify that your Xfinity plan includes Peacock Premium, and your account will be activated. You should then see the full Peacock Premium library available to stream when ready.

If you already have a separate Peacock account (one you created without Xfinity), you can link it to your Xfinity account instead of creating a new one. Go to your Peacock account settings, find the option to link or connect your Xfinity account, and follow the prompts. This way you keep your watch history and saved shows.

What to do if Peacock is not showing up in your account

If you believe Peacock should be included with your plan but it is not appearing, the first step is to wait 24 hours. Sometimes it takes a full day for new services to set up in your account after a plan change or promotion. If it still does not show up after a day, contact Xfinity customer service.

Have your account number ready when you call 1-800-934-6489. Explain that Peacock should be included with your plan but is not showing up. Xfinity can manually set up it or troubleshoot why it is not appearing. They may also ask you to sign out of the Peacock app completely and sign back in after the set up is complete.

If you recently switched to a new Xfinity plan that includes Peacock, the service might not have been added to your account yet. Xfinity customer service can push the set up through when ready rather than waiting for the system to update on its own.

The difference between Peacock Premium and Premium Plus

Peacock Premium is the version that comes free with Xfinity. It includes most of Peacock's content library — thousands of TV episodes, movies, and sports — but with ads playing during shows. Some newer movies and live events are locked behind the Premium Plus tier, even if you have Xfinity Peacock Premium.

Peacock Premium Plus is the paid, ad-free version. It costs extra per month and is not included with any Xfinity plan. If you want to remove ads or access Premium Plus content, you would need to pay for that subscription separately on top of what you already pay Xfinity. Xfinity does not bundle Premium Plus with any of their packages.

Checking your Xfinity account online

The fastest way to see what services come with your plan is to log into your Xfinity account at xfinity.com. Click on your account or profile icon, then look for a section called "Services," "My Services," or "Manage Services." This page lists everything included in your current plan.

Scroll through the list and look for Peacock. If it is there, it is included. If it is not listed, it is not part of your plan. You can also see your plan name and tier on this page, which helps you understand what level of service you are paying for.

If you are not sure how to navigate your Xfinity account online, you can call customer service at 1-800-934-6489. They can walk you through it or straightforward tell you over the phone whether Peacock is included.

Frequently Asked Questions

Can I get Peacock Premium Plus for free with Xfinity?

No. Xfinity only bundles Peacock Premium (the ad-supported version) with certain plans. Peacock Premium Plus requires a separate paid subscription and is not included with any Xfinity package. You would pay for Premium Plus on top of your Xfinity bill.

What if I have Xfinity internet but no TV service — do I still get Peacock?

It depends on your internet plan. Some higher-tier Xfinity internet packages include Peacock, but not all of them do. Check your bill or account page to see if Peacock is listed. If you are unsure, call 1-800-934-6489 and ask whether your specific internet plan includes it.

Do I need to pay anything to set up Peacock if it comes with my plan?

No. If Peacock Premium is included with your Xfinity plan, set up is free. You just sign in with your Xfinity credentials on the Peacock app or website. There are no additional fees or setup charges.

What happens to my Peacock access if I cancel my Xfinity service?

Your free Peacock Premium access ends when your Xfinity service ends. If you want to keep watching Peacock after canceling Xfinity, you would need to pay for a Peacock subscription separately. You can sign up for Peacock Premium or Premium Plus as a standalone service at that point.

Can I use my Xfinity Peacock access on multiple devices at the same time?

Yes. Peacock Premium allows simultaneous streaming on multiple devices. You can watch on your phone, tablet, TV, and computer at the same time using the same Xfinity account. There are no limits on the number of devices you can sign in on.