Cancel Peacock on Roku in Three Steps
To cancel Peacock on Roku, go to the Roku home screen, select Peacock from your apps, press the Options button (the star icon on your remote), choose "Remove channel", and confirm. This removes the app from your device but does not cancel your subscription — you must also contact Peacock directly to stop the charges. The subscription cancellation happens through Peacock's website or customer service, not through Roku.
Removing the app and cancelling the subscription are two separate actions. Many people remove the app thinking they have cancelled, then discover charges still appear on their credit card or Roku bill weeks later. You need to do both steps to fully stop paying.
Key Takeaways
- Removing Peacock from your Roku device does not cancel your subscription or stop charges.
- You must contact Peacock directly through their website or phone line to cancel the actual subscription.
- If you signed up through Roku, you may be able to cancel through your Roku account settings instead of contacting Peacock.
- Check your next billing date before you cancel so you know when the final charge will appear.
- Keep your cancellation confirmation number or email for your records in case a charge appears after cancellation.
Where Your Peacock Subscription Lives
The location of your subscription depends on how you signed up. If you created a Peacock account directly on their website or through the Peacock app, your subscription is managed by Peacock. If you signed up through Roku's billing system (sometimes called "Roku Pay"), your subscription is tied to your Roku account, and you can cancel through Roku instead.
To find out which one you have, check your billing statement. If the charge says "Peacock" or "NBCUniversal", you signed up with Peacock directly. If it says "Roku" or "Roku Inc.", you signed up through Roku's system. This matters because the cancellation steps are different for each.
Cancel a Peacock Subscription You Created Directly
If you signed up on Peacock's website or app, go to peacocktv.com and sign in with your email and password. Click your profile icon in the top right corner, then select "Account". Scroll down to "Subscription" and click "Manage Subscription". You will see your plan and billing date. Click "Cancel Subscription" and follow the prompts to confirm.
Peacock will ask why you are cancelling and may offer you a discount to stay. You can accept the discount or continue with cancellation. After you confirm, you will receive a confirmation email. Your access ends on your next billing date, not when ready — you can still watch until then. Save the confirmation email in case a charge appears after that date.
Cancel Through Your Roku Account
If you signed up through Roku, you can cancel from your Roku device or from the Roku website. On your Roku device, go to Home, select "Subscriptions", find Peacock in the list, press Options, and select "Cancel subscription". On the Roku website, sign in at roku.com, go to "Subscriptions", find Peacock, and click "Cancel".
Roku will confirm the cancellation when ready and send you an email. Your access ends on your next billing date. If you cancel through Roku, Peacock will not send you a separate confirmation — the Roku email is your proof. Keep it for your records.
What Happens After You Cancel
After cancellation, you can watch Peacock until your current billing period ends. On the day your subscription would have renewed, your access stops. You will not be charged again after that date. If you want to rejoin later, you can sign back in with the same email and password, and your watchlist and saved shows will still be there.
If a charge appears on your statement after your cancellation date, contact Peacock or Roku customer service with your confirmation number. Charges that appear after cancellation are usually billing errors and can be reversed. Do not wait — contact them within 30 days of the charge.
Troubleshooting: Charges After Cancellation
If you cancelled but still see a charge, first check the date. Charges that appear on the same day as your cancellation or within a few days are usually the final charge for your current billing period — this is normal and expected. Charges that appear weeks after your cancellation date are errors.
If the charge is an error, contact Peacock at 1-855-733-5669 or through the help section on peacocktv.com. Have your confirmation number and the date you cancelled ready. If you cancelled through Roku, you can also contact Roku support at roku.com/support. Either company can reverse the charge, but you need to report it within your credit card's dispute window, usually 60 days.
Frequently Asked Questions
Can I cancel Peacock anytime or is there a contract?
Peacock has no contract. You can cancel at any time, and you will not be charged after your current billing period ends. There are no early termination fees or penalties.
Will I lose my saved shows and watchlist if I cancel?
Your watchlist and saved shows stay in your account. If you rejoin Peacock later with the same email, everything will be there. You just cannot watch anything while your subscription is inactive.
What if I want to cancel but keep the app on my Roku?
You can cancel the subscription without removing the app. The app will stay on your Roku home screen, but when you open it, you will see a message that your subscription is inactive. You can reactivate anytime by signing in and choosing a plan.
Does cancelling on Roku also cancel my Peacock account?
Cancelling the subscription does not delete your Peacock account. Your login and watchlist remain. You can sign back in anytime to rejoin or to watch free content if Peacock offers a free tier.
How long does it take for the cancellation to go through?
Cancellation is when ready. You will receive a confirmation email within minutes. Your access continues until your next billing date, which is shown in your account settings.