Cancel Peacock Through Your Amazon Account, Not Peacock Directly
If you signed up for Peacock as an add-on channel through Amazon Prime Video, you cancel it in your Amazon account settings, not on the Peacock app or website. Amazon handles the subscription and billing, so that is where the cancellation happens. Once you cancel, your access to Peacock stops when ready, though you keep your Prime Video service.
The process takes about two minutes and requires no phone call or email to customer service. You do it entirely online through the Amazon website or the Amazon Prime Video app on your phone or TV.
Key Takeaways
- Peacock subscriptions bought through Amazon are managed in your Amazon account, not in the Peacock app.
- You cancel by going to Your Account > Memberships and Subscriptions > Manage Your Prime Video Channels, then selecting Peacock and choosing Cancel Channel.
- Cancellation takes effect when ready, and you lose access to Peacock right away.
- If you signed up for Peacock directly (not through Amazon), you must cancel on Peacock's website instead.
- Amazon will not refund the current billing period, but you will not be charged again.
Steps to Cancel on a Computer or Phone Browser
Open Amazon.com and sign in with your account. Go to Your Account (the menu in the top right corner), then select Memberships and Subscriptions. Look for the section labeled Prime Video Channels or Manage Your Prime Video Channels.
Find Peacock in the list and click or tap on it. You will see a button that says Cancel Channel or Cancel Subscription. Click it. Amazon will ask you to confirm the cancellation and may show you a reason-selection screen. Choose a reason if you want to (this is optional), then confirm the cancellation. That is all — your subscription ends when ready.
Steps to Cancel on the Amazon Prime Video App
Open the Amazon Prime Video app on your phone or tablet. Tap the Menu icon (three horizontal lines) in the bottom right corner, then select Account. Tap Memberships and Subscriptions or Manage Prime Video Channels.
Find Peacock in the list and tap it. Select Cancel Channel. Confirm when Amazon asks you to verify. On a TV app, the steps are the same, though you navigate using your remote control instead of tapping.
What Happens After You Cancel
Your Peacock access stops right away. You will no longer see Peacock content in Prime Video, and if you try to open the Peacock app, you will be asked to sign up again. Your Amazon Prime Video membership continues unchanged — canceling Peacock does not affect it.
Amazon does not refund the current billing period. If you were charged on the 15th of the month and cancel on the 20th, you have paid for the full month and will not get that money back. However, Amazon will not charge you again for Peacock after the cancellation is complete.
If You Signed Up for Peacock Directly Instead
If you created a Peacock account and paid Peacock directly (rather than buying it as an Amazon add-on), you must cancel on Peacock's website, not in Amazon. This is a different subscription path entirely. You can tell which one you have by checking your credit card statement — if Peacock Inc. charged you, you signed up directly with Peacock.
To cancel a direct Peacock subscription, go to Peacock.com, sign in, go to your Account Settings, select Subscription, and choose Cancel Subscription. The same refund rules explore: you will not get back the current billing period.
Reactivating Peacock Later
If you change your mind, you can turn Peacock back on anytime by returning to the same Memberships and Subscriptions page in Amazon and selecting Add Channel next to Peacock. Your billing will restart on the date you reactivate it. You will not recover any previous watchlist or viewing history — that data is tied to your Peacock account, not your Amazon account.
Reactivation is just as straightforward as the original sign-up. You will be asked to confirm the channel and your payment method, and then Peacock will be active again in your Prime Video account within a few minutes.
Troubleshooting If You Cannot Find the Cancel Button
If the Cancel Channel button does not appear, check that you are signed into the correct Amazon account. Some households have multiple accounts linked to the same Prime membership. Make sure you are in the account that actually holds the Peacock subscription.
If you still cannot find it, the subscription may have already been canceled, or it may be listed under a different name (sometimes it appears as "Peacock Premium" or just "Peacock"). Refresh the page and look again. If the problem persists, contact Amazon customer service through the Contact Us link at the bottom of Amazon.com — they can confirm whether the subscription is active and help you cancel it.
Frequently Asked Questions
Will I lose my Peacock account if I cancel through Amazon?
No. Your Peacock account stays active. You just lose access to Peacock content through the Amazon Prime Video app and website. If you sign up for Peacock again later (either through Amazon or directly), you can use the same Peacock login.
Can I get a refund for the current month?
No. Amazon does not refund partial months. If you were charged on the 1st and cancel on the 20th, you have paid for the full month. You will not be charged again after cancellation.
What if I cancel by mistake?
You can reactivate Peacock when ready by going back to Memberships and Subscriptions and selecting Add Channel next to Peacock. Your new billing cycle will start on the date you reactivate it.
Does canceling Peacock affect my Prime Video membership?
No. Peacock is an add-on channel to Prime Video. Canceling it does not change your Prime membership or any other channels you subscribe to through Amazon.
Why does my credit card still show a Peacock charge after I canceled?
If you canceled mid-month, the charge you see is for the month you already paid for. No new charges will appear after the cancellation date. If you see a charge after your next billing date, the subscription may not have canceled properly — check your Amazon account to confirm it is off.