Cancel Peacock directly through Xfinity's website or app

You can cancel Peacock bundled with Xfinity by logging into your Xfinity account online or through the Xfinity My Account app. Go to the Services section, find Peacock in your list of add-ons, and select the option to remove it. The cancellation takes effect when ready, though you may retain access through the end of your current billing cycle depending on when you cancel within that cycle.

If you signed up for Peacock as a standalone subscription (not bundled with Xfinity services), you will need to cancel it through Peacock's own website or app instead. Xfinity can only remove services it bills directly. Check your Xfinity bill to see whether Peacock appears as a line item — if it does, use the Xfinity method below. If you pay Peacock separately, use Peacock's cancellation process.

Key Takeaways

  • Peacock bundled with Xfinity is removed through your Xfinity account online or in the My Account app under Services.
  • Standalone Peacock subscriptions (paid directly to Peacock, not through Xfinity) must be cancelled through Peacock's website or app.
  • Check your Xfinity bill to confirm whether Peacock is bundled or separate before you start the cancellation process.
  • Cancellation through Xfinity takes effect when ready, though you may keep access through the end of your current billing period.

Steps to remove Peacock from Xfinity on the website

Log into your Xfinity account at xfinity.com using your username and password. Click on the account icon in the top right corner and select "Services" or "Manage Services" from the menu.

Find Peacock in the list of add-ons or premium channels. Next to it, you should see an option labeled "Remove," "Cancel," or "Manage." Click that button. Xfinity will ask you to confirm the cancellation — select yes to proceed. You will see a confirmation message on screen and should receive an email confirmation within a few minutes.

Steps to remove Peacock from Xfinity using the mobile app

Open the Xfinity My Account app on your phone and sign in. Tap the menu icon (three horizontal lines) at the bottom of the screen and select "Services" or "Manage Services."

Scroll to find Peacock in your add-ons. Tap the three-dot menu next to Peacock and select "Remove" or "Cancel Service." Confirm your choice when prompted. The app will show a confirmation screen, and you will receive an email confirmation shortly after.

What happens to your account after cancellation

Once you cancel Peacock through Xfinity, the service stops appearing on your bill in the next billing cycle. You lose access to Peacock content, though the timing depends on when in your billing cycle you cancel. If you cancel mid-cycle, you typically keep access until the end of that billing period. If you cancel at the start of a cycle, access stops when ready.

Your Xfinity internet, TV, or phone service (if you have those) will not be affected by removing Peacock. Only the Peacock add-on is removed from your account.

Cancelling a standalone Peacock subscription instead

If Peacock does not appear on your Xfinity bill as a separate line item, you likely signed up for Peacock directly rather than through Xfinity. In that case, you must cancel through Peacock itself, not through Xfinity.

Go to peacocktv.com and log into your Peacock account. Click on your profile icon in the top right corner and select "Account Settings." Find the "Subscription" or "Billing" section and look for a "Cancel Subscription" or "Manage Subscription" button. Follow the prompts to confirm cancellation. You can also contact Peacock support at 1-844-732-2666 if you need help locating the cancellation option.

Troubleshooting if you cannot find the remove option

If you log into Xfinity and do not see a remove button next to Peacock, the service may already be cancelled, or it may be bundled as part of a package you cannot remove individually. Some Xfinity plans include Peacock at no extra charge, and removing it may not be an option through the self-service portal.

Contact Xfinity customer service at 1-800-934-6489 or through the chat feature in your Xfinity account. A representative can confirm whether Peacock is part of a package, whether it can be removed, and can process the cancellation for you if needed. Have your account number ready when you call.

Frequently Asked Questions

Will I get a refund if I cancel Peacock mid-cycle?

Xfinity does not typically issue refunds for services cancelled mid-billing cycle. The charge for that cycle is already applied. However, you will not be charged again in the next cycle. If you believe you were charged in error, contact Xfinity customer service to review your specific situation.

Can I pause Peacock instead of cancelling it?

Xfinity does not offer a pause option for Peacock add-ons. You can only remove it or keep it active. If you think you might want it back soon, cancelling and re-adding it later is an option, though you may need to go through the sign-up process again.

What if I cancel Peacock but want it back later?

You can add Peacock back to your Xfinity account at any time by logging into your account, going to Services, and selecting "Add Services" or "Browse Add-ons." Find Peacock and follow the prompts to re-add it. You will start a new billing cycle for the service.

Does cancelling Peacock affect my Xfinity internet or TV service?

No. Removing Peacock only removes that add-on from your account. Your internet, TV, phone, or any other Xfinity services remain active and unchanged.