Disable Closed Captions During Playback

To turn off closed captions while watching on Peacock, open the video player and look for the CC icon in the bottom right corner of the screen. The icon looks like a small rectangle with "CC" written inside it. Click or tap it once, and the captions will disappear. Click it again to turn them back on.

On mobile devices (phone or tablet), you may need to tap the screen first to make the player controls visible. The CC button appears in the same bottom right position. If you don't see it when ready, swipe up from the bottom of the screen or tap once to reveal the full control bar.

This method works on all Peacock platforms: web browser, Roku, Apple TV, Fire TV, Chromecast, Samsung TV, and mobile apps. The captions turn off only for that single video — your next video may still have captions on if you had them enabled before.

Key Takeaways

  • The CC button in the bottom right corner of the video player toggles captions on and off when ready.
  • On mobile devices, tap the screen once to reveal the player controls if the CC button is not visible.
  • Turning off captions for one video does not change the setting for future videos you watch.
  • If the CC button is grayed out or missing, that particular show or movie may not have captions available.

Change Your Default Caption Setting in Account Settings

If you want captions off by default for all videos you watch, adjust your account preferences. On a web browser, click your profile icon in the top right corner and select Account Settings. Look for the Playback or Accessibility section (the exact name varies by region).

Find the option labeled Closed Captions or Subtitles and set it to Off. Save your changes. From that point forward, new videos will start without captions, though you can still turn them on using the CC button during playback.

On mobile apps, the process is similar: tap your profile icon, go to Settings, find Playback or Accessibility, and toggle captions off. The setting syncs across all your devices, so you only need to change it once.

What to Do If Captions Are Stuck On

Sometimes the CC button appears unresponsive or captions remain on even after clicking the icon. Try refreshing the page or closing and reopening the app. On web browsers, clear your browser cache or try a different browser to rule out a technical glitch.

If captions are still stuck, sign out of your Peacock account completely, then sign back in. This resets your playback session and often clears minor display issues. If the problem persists on a specific show or movie, that content may have captions burned into the video itself (part of the original file), which cannot be removed through the player controls.

Captions Not Available for Certain Content

Not all shows and movies on Peacock include closed captions. Older content, some live sports, and certain international programs may not have captions available. When captions are not offered, the CC button will appear grayed out or disabled in the player.

If you need captions for a specific title and they are not available, you can contact Peacock support through your account settings. They track requests for caption additions, though there is no may provide when or if captions will be added to older content.

Keyboard Shortcuts for Captions on Web

If you are watching Peacock in a web browser, you can use keyboard shortcuts to control captions without clicking the button. Press the C key to toggle captions on and off when ready. This works on most browsers and can be faster than moving your mouse to the CC button.

Some browsers or keyboard layouts may not support this shortcut. If the C key does not work, stick with clicking the CC button in the player. The button method is reliable across all devices and browsers.

Troubleshooting Caption Issues on Different Devices

Roku and Fire TV: Use your remote to navigate to the CC button in the bottom right corner and press select. If the button is not visible, press the up arrow or menu button on your remote to reveal the player controls.

Apple TV: Swipe down from the top of the screen while a video is playing to open the control menu. The CC option appears in the top row. Select it to toggle captions off.

Samsung Smart TV: Press the menu or options button on your remote during playback. Look for a Subtitles or Captions option in the menu that appears. Select it to turn captions off.

If your device does not show caption controls, restart the Peacock app or restart your TV entirely. Device-specific bugs sometimes prevent the caption button from appearing until you refresh the app.

Frequently Asked Questions

Will turning off captions affect other people watching on my account?

If you change the default caption setting in Account Settings, it affects everyone who uses that Peacock account. If you only turn off captions during one video using the CC button, it does not change the setting for other users. Each person can adjust captions individually during playback without affecting others.

Can I turn off captions for just one show but keep them on for others?

Yes. Use the CC button during playback to turn captions on or off for individual videos. This does not change your account default setting, so other shows will still have their previous caption status when you start watching them.

What if I see subtitles instead of closed captions?

Subtitles and closed captions are controlled by the same CC button on Peacock. Clicking it turns off both. Subtitles are translations of dialogue, while closed captions include sound descriptions — but the toggle controls both.

Do I need to turn off captions every time I watch a new video?

No. If you set captions to off in your Account Settings, they will be off by default for all new videos. If you only use the CC button to turn them off during one video, you may need to turn them off again for the next video, depending on your account default setting.

Why is the CC button grayed out on some shows?

The CC button is grayed out when captions are not available for that particular show or movie. This is common with live sports, some older content, and certain international programs. You cannot turn off captions that do not exist for that title.