Sign in with your Xfinity credentials to access Peacock

If you have an Xfinity internet, TV, or mobile account, you can watch Peacock without paying a separate subscription. You sign in using the same username and password you use for your Xfinity account—the one you use to pay your bill or manage your services online.

Xfinity customers get access to Peacock's ad-supported tier at no extra cost. This means you can watch most Peacock content, but some shows and movies will have advertisements during playback. If you want to remove ads or watch premium content, you can upgrade to Peacock Premium or Premium Plus, but that requires a separate paid subscription beyond your Xfinity service.

Key Takeaways

  • You can sign into Peacock using your Xfinity username and password on any device that supports the Peacock app or website.
  • Xfinity customers receive free access to Peacock's ad-supported tier as part of their service—no additional payment required.
  • The Peacock app is available on phones, tablets, smart TVs, streaming devices, and web browsers, so you can watch on whichever device you prefer.
  • If you cannot sign in, check that your Xfinity account is active and that you are using the correct username and password.

Steps to sign in on the Peacock app or website

Start by opening the Peacock app on your device or going to peacock.com in a web browser. On the home screen, look for a "Sign In" button, usually located in the upper right corner. Tap or click it to open the sign-in page.

Select the option that says "Sign in with Xfinity" or "Xfinity" from the list of sign-in methods. This will take you to an Xfinity login page. Enter your Xfinity username (usually your email address) and your password, then select "Sign In." Peacock will confirm your Xfinity account and grant you access to the ad-supported content tier.

Once you are signed in, your account will stay active on that device. If you sign out or clear your app data, you will need to sign in again the next time you open Peacock.

Devices where you can use Peacock with Xfinity

You can access Peacock on nearly any device you own. read the Peacock app from the App Store (for iPhones and iPads), Google Play (for Android phones and tablets), or the app store on your smart TV. Smart TV platforms that support Peacock include Roku, Amazon Fire TV, Apple TV, Samsung TV, LG TV, and others.

If your device does not have an app, or if you prefer not to read one, you can watch Peacock in any web browser by visiting peacock.com and signing in with your Xfinity account. This works on computers, laptops, and tablets. You can also cast Peacock from your phone to a Chromecast device if your TV supports it.

Your Xfinity sign-in works across all these devices, so you can start watching on your phone and pick up where you left off on your TV, or vice versa.

What to do if your sign-in is not working

If you see an error message when you try to sign in with Xfinity, first check that your Xfinity account is active and in good standing. You can verify this by logging into your Xfinity account at xfinity.com using the same username and password. If you can log in there, your account is active.

If you cannot remember your Xfinity password, use the "Forgot Password" link on the Xfinity login page to reset it. Make sure you are using the correct username—this is often the email address associated with your account, not your account number.

If your Xfinity account is active but Peacock still will not sign you in, try clearing the app's cache or reinstalling the app. On a smart TV or streaming device, you may need to sign out of your Xfinity account in the device settings and sign back in. If the problem continues, contact Xfinity support to confirm that your account is linked to Peacock.

Upgrading to Peacock Premium or Premium Plus

The free ad-supported tier that comes with Xfinity lets you watch most of Peacock's library, but some newer movies and shows are only available to paid subscribers. If you want to watch without ads or access premium content, you can upgrade to Peacock Premium or Premium Plus directly through the Peacock app or website.

When you upgrade, you will be charged a monthly fee separate from your Xfinity bill. You can manage your Peacock subscription and cancel it at any time through your Peacock account settings. Your Xfinity sign-in will still work—the upgrade straightforward adds a paid tier on top of your free access.

Troubleshooting common issues

If Peacock keeps asking you to sign in even though you just did, try signing out completely and signing back in. On some devices, you may need to go to the app settings and select "Sign Out" before you can sign back in. This clears the cached login information and forces a fresh connection.

If you see a message that says your Xfinity account is not recognized, double-check that you are using the username and password for your Xfinity account, not a different service. Some people have multiple accounts and accidentally use the wrong one. If you are still unsure, log into xfinity.com first to confirm your username, then try Peacock again.

If you are on a shared device or a device you do not own, make sure the previous user signed out of their Xfinity account. Peacock will only work with one Xfinity account per device at a time. If multiple people in your household want to watch Peacock, each person should sign in with their own Xfinity account on their own device, or you can create separate profiles within the Peacock app.

Frequently Asked Questions

Do I have to pay extra to watch Peacock with Xfinity?

No. Xfinity customers get free access to Peacock's ad-supported tier at no additional cost. You only pay extra if you choose to upgrade to Peacock Premium or Premium Plus to remove ads or watch exclusive content.

Can I watch Peacock on multiple devices at the same time with one Xfinity account?

Yes. Your Xfinity account can be signed into Peacock on multiple devices, and you can watch on more than one device at the same time. However, the number of simultaneous streams may depend on your Peacock subscription tier.

What if I do not have an Xfinity account?

You can still watch Peacock by creating a free Peacock account directly, which gives you access to the ad-supported tier. You do not need Xfinity to use Peacock, but Xfinity customers do not need to create a separate account—they can sign in with their existing Xfinity credentials.

Will my Peacock account work if I cancel my Xfinity service?

Once you cancel Xfinity, you will no longer be able to sign in using your Xfinity account. You would need to create a separate Peacock account or switch to a paid Peacock subscription to continue watching.

Can I use my Xfinity sign-in on the Peacock app and the website at the same time?

Yes. Your Xfinity account works on both the Peacock app and peacock.com. You can sign in on your phone app and your computer browser simultaneously without any issues.