Cancel Peacock through your Amazon account, not through Peacock itself

If you subscribed to Peacock as an add-on channel through Amazon Prime Video, you cancel it in your Amazon account settings, not on the Peacock app or website. Amazon handles the billing and subscription management for add-on channels, so that is where the cancellation happens. Once you cancel, your access to Peacock stops at the end of your current billing cycle.

The process takes about two minutes and requires only your Amazon login. You will not be charged again after you cancel, and you can resubscribe later if you change your mind.

Key Takeaways

  • Peacock add-on subscriptions through Amazon are managed and cancelled in your Amazon account, not in the Peacock app.
  • You can cancel on a computer, phone, or tablet using the Amazon website or the Amazon Prime Video app.
  • Cancellation takes effect at the end of your current billing period, so you keep access until then.
  • If you subscribed to Peacock directly (not through Amazon), you must cancel on Peacock's website instead.

Cancel on a computer using Amazon's website

Go to amazon.com and sign in to your account. In the top right corner, click the account menu (usually your name or "Account & Lists") and select Your Account.

Look for a section called Memberships and Subscriptions or Prime Video Channels. Click on it. You will see a list of any add-on channels you are subscribed to, including Peacock. Find Peacock in the list and click Cancel Channel or Manage next to it, then confirm the cancellation.

Amazon will send you a confirmation email. Your Peacock access will end on the date shown in your account—usually the last day of your current billing cycle. Keep this email for your records in case you need to reference the cancellation date later.

Cancel using the Amazon Prime Video app on your phone or tablet

Open the Amazon Prime Video app and sign in. Tap the menu icon (three horizontal lines) at the bottom right of the screen. Select Account or Settings.

Look for Memberships, Subscriptions, or Prime Video Channels. Tap on it to see your active channels. Find Peacock and tap Cancel Channel or the settings icon next to it. Follow the prompts to confirm.

The app will show you the date your subscription ends. You will receive a confirmation email from Amazon once the cancellation is processed. The mobile app process is identical to the website version, so use whichever is more convenient for you.

What happens after you cancel

You lose access to Peacock on the date your billing cycle ends. If you cancel mid-month, you keep watching until that date arrives. You will not be charged again after cancellation, and no refunds are issued for the remainder of your current billing period.

If you want to watch Peacock again later, you can resubscribe through Amazon at any time using the same steps in reverse. Your viewing history and watchlist in Peacock may be saved depending on your account settings, but this varies. Some users find their history intact after resubscribing, while others start fresh.

If you subscribed directly to Peacock instead of through Amazon

Some people subscribe to Peacock directly on Peacock's website or app, separate from Amazon. If that is your situation, you cannot cancel through Amazon—you must cancel on Peacock's own website.

To check which type of subscription you have, look at your billing statement or credit card. If Amazon charged you, it is an add-on channel. If Peacock or NBCUniversal charged you, it is a direct subscription. Direct subscriptions are cancelled at peacocktv.com under your account settings, not in Amazon. The two subscription types are completely separate, so using the wrong cancellation method will not work.

Troubleshooting if you cannot find the cancel option

If you do not see Peacock listed in your Prime Video Channels, the subscription may have already been cancelled, or you may be looking in the wrong section. Try searching your Amazon account for "Peacock" or "subscriptions" to locate it. Sometimes the channel list is organized alphabetically or by subscription date, so scroll through the full list if it does not appear at first.

If the cancel button is greyed out or not responding, try signing out of Amazon completely and signing back in. Clear your browser cache if you are on a computer, or force-close and reopen the app on a phone. If the problem persists, contact Amazon customer service through your account. They can confirm whether you have an active Peacock subscription and cancel it for you if the website is not working.

Frequently Asked Questions

Will I lose my Peacock watchlist and saved shows when I cancel?

Your Peacock account and viewing history may remain saved even after you cancel the subscription. If you resubscribe later, you might see your old watchlist again, but this depends on Peacock's account settings and how long you stay cancelled. To be safe, note down any shows you want to finish before you cancel.

Can I cancel Peacock without cancelling Amazon Prime?

Yes. Peacock is an add-on channel to Prime Video, not part of the Prime membership itself. Cancelling Peacock does not affect your Prime membership or any other Prime Video channels you subscribe to.

When will my Peacock access actually stop after I cancel?

Your access ends on the last day of your current billing cycle. If you cancel on the 15th of the month and your billing date is the 1st, you keep access until the end of that month. Amazon shows the exact end date in your account before you confirm the cancellation.

What if I accidentally cancelled Peacock and want it back?

You can resubscribe to Peacock through Amazon at any time by going back to Prime Video Channels and selecting Peacock. You will be charged starting on the date you resubscribe. There is no penalty or waiting period for resubscribing.