Cancel Peacock Through Prime Video in Three Steps

If you signed up for Peacock as an add-on channel through Prime Video, you cancel it in the Prime Video app or website—not in Peacock itself. Prime Video handles the billing, so that's where you go to stop the charges. The process takes about two minutes and stops your subscription at the end of your current billing cycle.

You'll need access to the Amazon account that holds the Prime Video subscription. If someone else in your household set it up, you may need their help, or you can ask them to give you permission to manage subscriptions on that account.

Key Takeaways

  • Peacock add-ons through Prime Video are cancelled in the Prime Video app or website, not in the Peacock app.
  • Your subscription ends at the end of your current billing period—you keep access until that date even after you cancel.
  • You need to be signed into the Amazon account that holds the Prime Video subscription to make changes.
  • If you signed up for Peacock directly (not through Prime), you cancel it in the Peacock app or website instead.

Cancel on the Prime Video Website

Go to primevideo.com and sign in with your Amazon account. In the top right corner, select your account name or profile icon, then choose Account & Settings.

Look for Memberships and Subscriptions or Prime Video Channels—the exact wording varies by region. You'll see a list of any add-on channels you're paying for. Find Peacock in that list and select Cancel Channel or Manage, then confirm the cancellation.

Amazon will send you a confirmation email. Your Peacock access continues until the end of your current billing cycle, then stops automatically. Keep this email for your records in case you need to reference the cancellation date later.

Cancel on the Prime Video App

Open the Prime Video app on your phone, tablet, or streaming device. Tap the menu icon (three horizontal lines) in the bottom right, then select Account.

Choose Memberships and Subscriptions or Manage Prime Video Channels. Tap Peacock, then select Cancel Channel. Confirm when prompted. The app will show you the date your subscription ends.

On some devices like Roku or Fire TV, the menu layout may differ slightly, but the path is the same: Account → Memberships and Subscriptions → Peacock → Cancel. If you can't find the option on your device, use the website method instead—it works from any browser.

What Happens After You Cancel

You keep full access to Peacock until the last day of your billing cycle. If you cancel mid-month, you're not refunded for the unused portion—you straightforward stop being charged after that cycle ends. This means you can continue watching your shows and movies without interruption until your access date arrives.

If you change your mind before the cancellation takes effect, you can reactivate the subscription through Prime Video using the same steps. Once the subscription fully ends, you can add it back at any time without any penalty or waiting period.

If You Signed Up for Peacock Directly Instead

If you created a Peacock account and paid Peacock directly (rather than adding it as a Prime Video channel), you cancel through Peacock, not Prime Video. This is a different subscription path with a different billing system.

To cancel a direct Peacock subscription, go to peacocktv.com, sign in, and navigate to Account Settings → Subscription → Cancel Subscription. On the Peacock app, tap your profile icon, select Account, then Subscription, and choose Cancel.

If you're unsure which type of subscription you have, check your email for billing receipts. Emails from Amazon Payments mean you subscribed through Prime Video. Emails from Peacock or NBCUniversal mean you subscribed directly to Peacock. This distinction matters because you'll be looking in the wrong place if you cancel through the wrong service.

Troubleshooting: Subscription Won't Cancel

If the cancel button doesn't appear or the system won't let you proceed, make sure you're signed into the correct Amazon account. If multiple people use Prime Video on your account, only the account owner or someone with permission to manage subscriptions can cancel add-ons.

If you're the account owner and still can't cancel, try a different browser or clear your browser cache, then log back in. If the problem persists, contact Amazon Prime Video customer service through the Prime Video website or app—they can cancel it for you and confirm the change. Have your account email and the date you attempted to cancel ready when you reach them.

Frequently Asked Questions

Do I get a refund if I cancel mid-cycle?

No. Prime Video charges monthly, and you're not refunded for unused days. You keep access through the end of your current billing period, then the subscription ends. If you want to avoid charges, cancel before your next billing date.

Can I cancel Peacock from the Peacock app if I subscribed through Prime?

No. Because Prime Video handles the billing, you must cancel through Prime Video. Cancelling in the Peacock app won't stop the charges. Go to Prime Video's account settings to end the subscription.

What if I want to keep Prime Video but just cancel Peacock?

That's exactly what this process does. Cancelling the Peacock add-on removes only that channel from your account. Your Prime Video membership and any other add-on channels stay active and continue to be charged as normal.

How long does it take for the cancellation to go through?

The cancellation is when ready in the system. You'll see confirmation right away, and your access ends on the date shown. You don't need to wait for an email, though Amazon sends one for your records.

Can I cancel and resubscribe later?

Yes. Once your subscription ends, you can add Peacock back through Prime Video at any time using the same steps you used to add it originally. There's no penalty for cancelling and restarting.