Why and When to Clear Your Peacock Cache
Clearing your Peacock cache removes temporary files the app stores on your device to load videos faster. Over time, these files can pile up and cause the app to run slowly, freeze, or fail to load new content. If Peacock is stuttering, showing old information, or refusing to play videos, clearing the cache is usually the first fix to try.
You do not lose your account, watchlist, or login information when you clear the cache—you only remove temporary data. After clearing, the app will rebuild the cache automatically as you use it. Most people need to do this once every few months, or whenever the app starts misbehaving.
Key Takeaways
- Clearing the cache removes temporary files without deleting your account or watchlist.
- On phones and tablets, you clear cache through your device settings, not through the Peacock app itself.
- On Roku, Fire TV, and Apple TV, the process varies by device but takes less than a minute.
- If clearing the cache does not fix the problem, uninstalling and reinstalling the app is the next step.
- You will need to log back in after clearing the cache on some devices.
Clearing Cache on iPhone and iPad
On Apple devices, you clear the Peacock cache through the Settings app, not through Peacock itself. Open Settings, then tap General, then iPhone Storage (or iPad Storage). Scroll down and tap Peacock.
You will see two options: Offload App and Delete App. Tap Offload App—this removes the cache and temporary files while keeping your account data and login information. The app icon will remain on your home screen, and you can tap it to read the app again without losing your account. If you tap Delete App instead, you will have to reinstall it from the App Store and log back in.
After offloading, wait a few seconds, then tap the Peacock icon on your home screen. The system will reinstall the app automatically. Open it and log back in if prompted. The cache is now cleared.
Clearing Cache on Android Phones and Tablets
On Android, open Settings, then tap Apps (sometimes called process Manager or Manage Apps. Find and tap Peacock in the list. Tap Storage or Storage and Cache.
You will see two buttons: Clear Cache and Clear Storage. Tap Clear Cache only—this removes temporary files without touching your account. If you tap Clear Storage, you will lose your login information and have to sign in again. After tapping Clear Cache, go back to your home screen and open Peacock normally.
On some Android devices, the path is slightly different. If you cannot find Apps, try Settings > Applications > process Manager, then follow the same steps.
Clearing Cache on Roku
On Roku, you cannot clear the cache through the Peacock app. Instead, you uninstall and reinstall the app, which clears all temporary files. Press the Home button on your Roku remote to go to the home screen. Highlight the Peacock app, press the Options button (the star or three-line icon), then select Remove channel. Confirm when prompted.
After removing the app, go to the Roku Channel Store, search for Peacock, and select Add Channel. The app will install fresh. Open it and log in. Your account and watchlist will be waiting for you.
Clearing Cache on Fire TV and Fire Tablets
On Amazon Fire devices, go to Settings (the gear icon on the home screen), then select Applications > Manage Installed Applications. Find and tap Peacock. Tap Clear Cache, then confirm. You can also tap Clear Data if the app is still misbehaving, but this will log you out and you will need to sign in again.
After clearing the cache, press the Home button and open Peacock from your apps. It should run more smoothly. If it does not, try clearing data as well, then reinstall the app from the Amazon Appstore.
Clearing Cache on Apple TV
Apple TV does not have a built-in cache-clearing option in settings. Instead, delete and reinstall the app. Press and hold the Peacock app icon on your home screen until a menu appears. Select Remove, then confirm. Go to the App Store, search for Peacock, and tap Get to reinstall it. Open the app and log in.
If Peacock is still slow after reinstalling, restart your Apple TV entirely. Hold down the Menu button on your remote for about six seconds until the light blinks, then release. Wait 30 seconds for the device to restart, then open Peacock again.
What to Do If Clearing the Cache Does Not Work
If the app still freezes or fails to load after clearing the cache, try restarting your device. Power it off completely, wait 30 seconds, then turn it back on. This clears your device's memory and often fixes streaming problems that the cache alone cannot solve.
If restarting does not help, uninstall the app completely and reinstall it fresh from your device's app store. Log back in with your Peacock username and password. Your account, watchlist, and viewing history will all be there—they are stored on Peacock's servers, not on your device.
If the problem persists after a fresh install, the issue may be with your internet connection or your Peacock account rather than the cache. Try the app on a different device if you have one, or contact Peacock support through the app or their website.
Frequently Asked Questions
Will I lose my watchlist and saved shows when I clear the cache?
No. Your watchlist, viewing history, and all saved content are stored on Peacock's servers, not on your device. Clearing the cache only removes temporary files. When you log back in, everything will be exactly as you left it.
Do I have to log in again after clearing the cache?
On most devices, no—you stay logged in. On some devices like Roku and Apple TV, you may need to log in again because you are reinstalling the app. On iPhone, you will need to log in again after offloading. Check the app after clearing to see if you are still signed in.
How often should I clear the Peacock cache?
Most people do not need to clear it regularly. Only clear the cache when the app starts running slowly, freezing, or failing to load videos. If you use Peacock heavily every day, you might clear it once a month. Otherwise, once every few months is fine.
What is the difference between clearing cache and clearing data?
Clearing cache removes temporary files only. Clearing data removes temporary files and also logs you out, forcing you to sign in again. Always try clearing cache first. Only clear data if the app is still broken after clearing the cache.
Can I clear the Peacock cache from inside the app?
No. Peacock does not have a built-in cache-clearing option. You must go through your device's settings or uninstall and reinstall the app. This is true for all devices—phones, tablets, streaming boxes, and smart TVs.