Turn off closed captions in your Peacock player settings
Closed captions on Peacock turn off through the player controls during playback. When you are watching a show or movie, look for the CC icon in the bottom right corner of the video player — it usually appears as a white rectangle with "CC" inside. Click or tap that icon once, and the captions disappear. The same icon toggles captions back on if you change your mind.
The CC button works the same way on all Peacock platforms: web browsers, phones, tablets, and streaming devices like Roku or Apple TV. If you cannot see the player controls, move your mouse or tap the screen to make them appear. The controls fade after a few seconds of inactivity, but the CC button stays visible while they are displayed.
This method turns off captions only for the current video. If you start watching a different show or movie, captions may turn back on depending on your account settings. To prevent that, you can set a default preference so captions stay off across all content.
Key Takeaways
- The CC button in the bottom right of the Peacock player toggles captions on and off for whatever you are watching right now.
- You can set captions to stay off by default for your entire account through Peacock's accessibility settings.
- The CC button works the same way on web, mobile, and streaming devices like Roku, Fire TV, and Apple TV.
- Turning off captions for one video does not affect other videos — each one remembers its own caption setting unless you change your account default.
Set captions to off by default in your account settings
If you want captions off for everything you watch, change your account default instead of toggling the CC button each time. On a web browser, click your profile icon in the top right corner, then select Account. Scroll down to Accessibility and look for the closed caption option. Choose Off to disable captions across your entire account.
On mobile apps and streaming devices, the path varies slightly. Open the Peacock app, go to your profile or settings menu, find Accessibility or Playback Settings, and toggle captions off. The exact menu names differ between platforms — on Roku it may be under Settings, while on Apple TV it might be in Preferences — but the setting itself is always in the accessibility section.
Once you set this default, new videos start without captions. You can still turn them on for a single video using the CC button if you need them later. The account setting only controls what happens when you first press play.
Captions may turn back on after updates or device changes
Peacock sometimes resets caption settings after app updates or when you sign in on a new device. If captions suddenly reappear after you turned them off, check your accessibility settings again — the update may have reset your preference to the default. This happens most often on streaming devices like Fire TV or Roku when the app receives a major update.
If you use Peacock on multiple devices, each one can have its own caption setting. Your phone might have captions off while your TV has them on, because the account default applies only to new devices or after a reset. To keep captions off everywhere, set the default in your account settings and then check each device after you first sign in.
Captions stay on during live broadcasts and some sports content
Live events and sports broadcasts on Peacock sometimes lock captions on for legal or accessibility reasons. You may see the CC button grayed out or unresponsive during these streams, which means Peacock is required to display captions and you cannot turn them off. This applies to live sports, breaking news, and some live entertainment events.
Once the live broadcast ends and the content moves to on-demand, captions become optional again. If you are watching a recorded version of a live event, the CC button will work normally and you can turn captions off using the standard method.
Check your internet connection if captions display incorrectly
Sometimes captions appear garbled, cut off, or out of sync with the audio. This usually means your internet connection is unstable or too slow to load captions smoothly. Restart your device or move closer to your router to improve the signal. If the problem persists, pause the video for 10 to 15 seconds to let the buffer catch up, then resume playback.
If captions are permanently broken on one device, try signing out of the Peacock app and signing back in. This refreshes your connection and often fixes display issues. On streaming devices, you can also try uninstalling and reinstalling the Peacock app, though this is rarely necessary.
Use your device's system settings if Peacock controls do not work
If the CC button in the Peacock player is not responding, your device's own caption settings may override it. On most streaming devices and smart TVs, you can control captions through the system settings rather than the app. On Roku, go to Settings > Accessibility > Captions and turn them off at the device level. On Apple TV, open Settings > Accessibility > Subtitles and Captions and set them to Off.
Device-level caption settings override what the Peacock app tries to do, so if captions stay on no matter what you do in the player, check your TV or streaming device settings first. This is especially common on older devices or after a system update.
Frequently Asked Questions
Why do captions turn back on when I start a new video?
Your account default may still be set to captions on, or the app reset after an update. Check your Peacock accessibility settings and set captions to off. If you only turned off captions for one video using the CC button, that setting does not carry over to the next video — you need to change your account default to make it stick everywhere.
Can I turn off captions for just one show but keep them on for others?
Yes. Use the CC button in the player to toggle captions on or off for individual videos. Each video remembers whether you had captions on or off the last time you watched it. Your account default setting only controls what happens when you first press play on something new.
The CC button is grayed out and I cannot click it. What does that mean?
Peacock has locked captions on for that content, usually because it is a live broadcast or sports event that requires captions by law. You cannot turn them off during the live stream, but once the content becomes available on-demand, the CC button will work normally.
Do I have to turn off captions separately on my phone and my TV?
Each device can have its own setting. If you want captions off everywhere, set your account default in Peacock's accessibility settings, then check each device after you sign in. Device-level system settings can also override the app, so check your TV or phone settings if captions stay on despite turning them off in Peacock.