Sign in with your Xfinity username and password

If you have an Xfinity internet, TV, or mobile account, you can log into Peacock directly using those same credentials. You do not need to create a separate Peacock account. Go to peacock.com or open the Peacock app on your device, select "Sign In" at the top right, then choose "Sign in with Xfinity" from the list of options.

Enter your Xfinity username (the email address or account name you use to log into your Xfinity account) and your Xfinity password. Peacock will verify your information with Xfinity's system and log you in. This process typically takes a few seconds.

If you do not remember your Xfinity username or password, select "Forgot username or password?" on the Xfinity sign-in screen. Xfinity will walk you through recovery steps, which usually involve verifying your identity with your account number or phone number on file.

Key Takeaways

  • You can log into Peacock using your existing Xfinity username and password without creating a new account.
  • On Peacock's sign-in page, select "Sign in with Xfinity" rather than creating a standalone Peacock account.
  • If you forget your Xfinity password, use the password recovery tool on Xfinity's website before attempting to log into Peacock.
  • Xfinity customers may have access to Peacock Premium at no extra cost depending on their service plan.

What Xfinity plans include Peacock Premium

Some Xfinity internet and TV bundles come with Peacock Premium included at no additional charge. The specific plans that include this benefit change over time and depend on your region and service tier. To find out whether your plan includes Peacock Premium, log into your Xfinity account on xfinity.com, go to "Services" or "My Services," and look for Peacock listed under your included benefits.

If your plan does not include Peacock Premium, you can still use Peacock's free tier with ads, or you can purchase a Peacock Premium subscription separately through Peacock itself. Your Xfinity sign-in will still work either way.

Signing in on different devices

The sign-in process is the same across devices, but the steps to reach the sign-in screen vary slightly. On a web browser, go to peacock.com and look for the sign-in button in the top right corner. On the Peacock mobile app (available on iOS and Android), open the app and tap the profile icon or "Sign In" button, usually at the bottom or top of the screen.

On a streaming device like Roku, Apple TV, Amazon Fire Stick, or Google TV, open the Peacock app and select "Sign In." You will see a code on your TV screen. Go to peacock.com/set up on a phone, tablet, or computer, enter that code, and then sign in with your Xfinity credentials. This method keeps you from having to type your password on a TV remote.

On a smart TV with Peacock built in, or on a gaming console like PlayStation or Xbox, the process is similar: open Peacock, select sign-in, and either enter your credentials directly or use the set up code method if available.

Troubleshooting sign-in problems

If your Xfinity username and password are not working on Peacock, first confirm that you are using the correct Xfinity credentials. Your Xfinity username is usually the email address you registered with Xfinity, not your account number. Try signing into xfinity.com first to make sure your password is correct, then attempt Peacock again.

If you see an error message saying your account is not recognized, your Xfinity account may not be linked to Peacock yet. Sign out of Peacock completely, clear your browser cache and cookies (or uninstall and reinstall the app), and try again. If the problem continues, contact Xfinity customer service at 1-800-934-6489 or through the Xfinity app to confirm your account is active and may be able to access for Peacock access.

If you are using a streaming device and the set up code method is not working, make sure you are entering the code correctly and within the time limit shown on your TV (usually 15 minutes). If the code expires, return to the Peacock app on your TV and request a new one.

Switching from a standalone Peacock account to Xfinity sign-in

If you already have a Peacock account that you created separately (not through Xfinity), you can link it to your Xfinity account. Log into Peacock with your existing account, go to "Account Settings" or "Profile," and look for an option to link or connect your Xfinity account. Follow the prompts to enter your Xfinity credentials.

Once linked, you can sign in using either method. However, if your Xfinity plan includes Peacock Premium and you link the accounts, you should use the Xfinity sign-in to access your included Premium benefits. Using your old standalone account sign-in may not grant you access to Premium features even if your Xfinity plan includes them.

Resetting your Xfinity password

If you need to change your Xfinity password for security reasons or because you have forgotten it, go to xfinity.com and select "Sign In" at the top. On the sign-in page, select "Forgot username or password?" Xfinity will ask you to verify your identity using your account number, phone number, or email address associated with your account.

After you verify your identity, Xfinity will send a password reset link to your email or phone. Click the link and create a new password. Once your password is reset, use your new password the next time you sign into Peacock with Xfinity.

Frequently Asked Questions

Do I need to pay extra to use Peacock with my Xfinity account?

Not necessarily. Some Xfinity plans include Peacock Premium at no extra cost. Check your Xfinity account online or call customer service to see if your plan includes it. If it does not, you can still watch Peacock's free tier with ads, or purchase Premium separately.

Can I use the same Xfinity login on multiple devices at the same time?

Yes, you can sign in on multiple devices simultaneously. However, Peacock's streaming limits depend on your subscription tier. The free tier allows one stream at a time, while Premium allows multiple streams depending on your plan. Check Peacock's current terms for exact limits.

What should I do if Peacock says my Xfinity account is not valid?

This usually means your Xfinity account is not active or not set up for Peacock access. Contact Xfinity customer service to confirm your account is in good standing. If you recently signed up for Xfinity, there may be a delay before Peacock access is activated—this can take up to 24 hours.

Can I sign into Peacock without using Xfinity?

Yes. You can create a standalone Peacock account using an email address and password, or sign in with other providers like Apple, Google, or Facebook. However, if your Xfinity plan includes Peacock Premium, signing in with Xfinity is the way to access that benefit.