Sign in using your Xfinity credentials on the Peacock app
Open the Peacock app on your iPhone and tap Sign In at the bottom of the screen. Select Sign in with Xfinity from the login options. You will be taken to an Xfinity login page where you enter your Xfinity username and password — the same credentials you use to access your Xfinity account online or through the Xfinity app.
After you enter your username and password, Xfinity will ask you to confirm that you want to connect your Xfinity account to Peacock. Tap Allow or Authorize to complete the connection. The Peacock app will then return to its home screen, and you will have full access to Peacock content included with your Xfinity subscription.
This process links your Xfinity account to Peacock permanently, so you will not need to repeat these steps each time you open the app. If you are already signed into Xfinity on your iPhone, the app may skip the password entry and ask only for authorization.
Key Takeaways
- Tap Sign In on the Peacock home screen, then choose Sign in with Xfinity from the available login methods.
- Enter your Xfinity username and password on the page that appears — these are the same credentials you use for your Xfinity account.
- Authorize the connection when Xfinity asks permission to link your account to Peacock.
- Once connected, you remain signed in and do not need to re-enter your password each time you open Peacock.
- If you have trouble signing in, check that your Xfinity account is active and that you are using the correct username and password.
What to do if the Xfinity sign-in option does not appear
If you do not see Sign in with XfinityUpdate if an update is available. An outdated app may not show all sign-in methods.
If the option still does not appear after updating, try closing the Peacock app completely and reopening it. On iPhone, swipe up from the bottom of the screen (or swipe down from the top right on newer models) to access the app switcher, find Peacock, and swipe it away to close it. Then tap the Peacock icon on your home screen to reopen it.
Troubleshooting when your password is not accepted
If Xfinity rejects your username or password, first confirm that you are using the correct credentials. Your Xfinity username is often your email address or a custom username you created. If you are unsure, visit xfinity.com and use the Forgot username or password? link to reset your password or retrieve your username.
After resetting your password on the Xfinity website, wait a few minutes before trying to sign into Peacock again. Sometimes the new password takes a moment to sync across Xfinity's systems. If the problem persists, sign out of any other Xfinity apps on your iPhone and try signing into Peacock again.
What to do if you see an error message during sign-in
Common error messages during Xfinity sign-in usually point to one of three issues: your internet connection, your Xfinity account status, or a temporary problem with Peacock's servers. First, check that you are connected to Wi-Fi or cellular data by opening Safari and loading a website. If the web page loads, your connection is working.
Next, confirm that your Xfinity account is active and in good standing. Log into your Xfinity account directly through the Xfinity app or xfinity.com to verify you can access it. If you see a message saying your account is suspended or past due, contact Xfinity customer service to resolve the account issue before trying Peacock again.
If your connection and account are both fine, the problem may be temporary. Close the Peacock app, wait two to three minutes, and try signing in again. If the error persists after several attempts, restart your iPhone by powering it off and back on, then try once more.
How to sign out of Peacock on your iPhone
To sign out, open the Peacock app and tap the Profile icon in the bottom right corner. Scroll down and tap Sign Out. Peacock will ask you to confirm; tap Sign Out again. You will be returned to the login screen.
Signing out removes your account from that iPhone but does not affect your Xfinity account or your Peacock account on other devices. The next time you open Peacock on this iPhone, you will need to sign in again using the same process.
Frequently Asked Questions
Do I need a separate Peacock password if I sign in with Xfinity?
No. When you sign in with Xfinity, you use only your Xfinity username and password. Peacock does not create a separate password for you. Your Xfinity credentials are all you need to access Peacock on your iPhone.
Can I use the same Xfinity sign-in on multiple iPhones?
Yes. You can sign into Peacock with your Xfinity account on as many devices as you own. Each device will remain signed in until you manually sign out. Xfinity allows simultaneous streaming on multiple devices depending on your plan, so check your Xfinity subscription details if you have questions about how many screens can play at once.
What if I do not have an Xfinity account?
If you do not subscribe to Xfinity, you can create a free Peacock account instead. On the Peacock login screen, tap Create Account and follow the prompts to set up an email and password. A free Peacock account gives you access to a limited library of content, while a paid Peacock Premium subscription unlocks the full catalog.
Will signing into Peacock with Xfinity charge me extra?
No. If Peacock is included with your Xfinity plan, signing in with your Xfinity account costs nothing. You are straightforward using your existing Xfinity subscription to access Peacock. Check your Xfinity bill or log into your Xfinity account online to confirm whether Peacock is part of your current plan.
What should I do if I forgot my Xfinity username?
Visit xfinity.com and click Forgot username or password? at the top of the page. Enter your phone number or email address associated with your Xfinity account, and Xfinity will send you a recovery link. Follow the instructions in the email to retrieve your username or reset your password, then use those credentials to sign into Peacock.