Disable Closed Captions in Your Peacock Account Settings
To turn off closed captioning on Peacock, go to your account settings and find the accessibility menu. On the web, click your profile icon in the top right corner, select Account, then scroll to Accessibility. Toggle Closed Captions to the off position. This setting applies to all content you watch on that account across devices.
If you are using the Peacock app on a phone or tablet, the process is similar. Open the app, tap your profile icon, go to Settings, then Accessibility, and turn off Closed Captions. The change takes effect when ready and will carry over the next time you start watching.
Key Takeaways
- Account-level settings turn off captions for everything you watch, while video-level controls let you toggle captions on or off for a single show or movie.
- On the web, access closed caption settings through your profile icon, then Account, then Accessibility.
- On mobile apps, the same settings are under your profile icon, then Settings, then Accessibility.
- If captions reappear after you turn them off, your account settings may have been reset or a specific video may have captions forced on by default.
Turn Off Captions for One Video Without Changing Your Account Settings
You do not have to change your whole account to watch one show without captions. While a video is playing, look for the closed caption icon—usually labeled CC or shown as a speech bubble with lines. On the web player, this button appears in the bottom right corner of the video controls. Click it to toggle captions off for that video only.
On mobile, tap the screen while the video is playing to reveal the controls, then tap the CC button. This turns captions off just for that episode or movie. When you start a different video, it will follow your account-level setting again. This method is useful if you usually want captions on but need them off for one viewing.
Troubleshoot Captions That Keep Reappearing
If you turned off closed captions but they keep coming back, first check that your account settings actually saved. Log out of Peacock completely, wait a few seconds, and log back in. Then go back to Account > Accessibility and confirm the Closed Captions toggle is still off. Sometimes a browser cache or app glitch prevents the setting from sticking.
If the setting is off but captions still appear on certain shows, that content may have captions burned into the video itself rather than as a separate caption track. Burned-in captions are part of the image and cannot be turned off through settings. This is rare on Peacock but does happen with some licensed content. The video-level CC button will not work on burned-in captions either.
Difference Between Account Settings and Video Controls
Peacock gives you two ways to control captions, and they work differently. Account settings set a default for your entire account—every show and movie will follow that rule unless you override it. Video controls let you turn captions on or off for just that one video, and the choice does not carry over to the next thing you watch.
If your account setting is "captions off" but you turn them on for one video, captions will be off again when you start the next show. If your account setting is "captions on" but you turn them off for one video, the next show will have captions on again. Think of account settings as your default and video controls as a one-time override.
Check Your Device and Browser Settings
Your device or web browser may also have closed caption settings that override Peacock's controls. On Windows or Mac, check your system accessibility settings—some operating systems force captions on globally. On iPhone or iPad, go to Settings > Accessibility > Subtitles & Captioning and make sure Closed Captions + SDH is toggled off.
On Android, open Settings > Accessibility > Captions and turn off Use captions. If your web browser has its own caption settings (some do), disable those as well. Device-level settings can override app settings, so if captions persist after you turn them off in Peacock, check your phone or computer first.
Captions and Different Peacock Subscription Tiers
Closed caption controls work the same way across all Peacock subscription levels—Free, Premium, and Premium Plus. The feature is not restricted to any tier. If you have a Free account, you can still turn captions off in your accessibility settings. The only difference between tiers is the amount of ads you see and which content is available, not how captions function.
If you share your Peacock account with family members, each person can set their own caption preference if they have their own profile on the account. Go to your profile settings, not the main account settings, to change captions just for yourself. This way, one person can watch with captions while another watches without them.
Frequently Asked Questions
Will turning off captions in my account settings affect other people using my Peacock account?
If you change the account-level setting, it affects everyone who logs in with that account. If you share your account, each person should create their own profile so they can set captions independently. Captions turned off in your profile settings will not affect someone else's profile on the same account.
Can I turn off captions for just one show and keep them on for everything else?
Yes. Leave your account setting on, then use the video-level CC button to turn captions off for that one show. When you watch something else, captions will be back on. This is the fastest way if you usually want captions but need them off occasionally.
Why do captions sometimes appear even though I turned them off?
Captions may be burned into the video itself, which means they are part of the image and cannot be turned off. This is uncommon on Peacock but can happen with older or licensed content. Check your device and browser accessibility settings too—they can override Peacock's controls.
Do I need to turn off captions separately on my phone and my computer?
No. Your account-level setting carries across all devices. If you turn off captions in your account settings on the web, they will be off on your phone app too. Video-level changes (turning captions off for one show) only affect that device and that video.
What if the closed caption button is not showing up on my video player?
Make sure you are clicking or tapping on the video to reveal the controls. On the web, the controls appear when you hover over the video. On mobile, tap the screen while the video is playing. If the button still does not appear, try refreshing the page or restarting the app.