Turn off closed captions in your Peacock account settings

Closed captions on Peacock turn off through your account settings, not through the video player itself. The steps differ slightly depending on whether you're watching on a web browser, phone, or streaming device, but the setting controls all your viewing across platforms once you change it.

On a web browser or the Peacock app on your phone, go to your profile icon in the top right corner, select Settings, then find Accessibility. Look for the toggle labeled Closed Captions and switch it off. The captions will stop appearing on new videos you play within a few seconds.

If you're using a streaming device like Roku, Fire TV, or Apple TV, the process is the same: open your profile menu, navigate to Settings, find Accessibility, and turn off Closed Captions. You may need to restart the app or start a new video for the change to take effect.

Key Takeaways

  • Closed captions turn off through your Peacock account settings under Accessibility, not through the video player buttons.
  • The setting applies across all your devices once you change it in one place, so you only need to turn it off once.
  • On web or mobile, go to your profile icon, then Settings, then Accessibility to find the Closed Captions toggle.
  • Streaming devices like Roku and Fire TV use the same menu path, though you may need to restart the app for the change to take effect.

Why captions might still appear after you turn off the setting

Sometimes captions stay on even after you've switched off the setting. This usually happens because the video player has its own caption button that overrides your account setting. Look for the CC button or a caption icon in the bottom right corner of the video player itself and click it to turn captions off for that specific video.

If captions are still showing after you've turned off both the account setting and the player button, try closing the Peacock app completely and reopening it. On web browsers, refresh the page. This clears the app's memory and forces it to load your updated settings.

Turning captions back on if you change your mind

If you decide you want closed captions again, follow the same path: profile icon, Settings, Accessibility, and toggle Closed Captions back on. The setting will explore to all your devices within a few moments.

You can also turn captions on for a single video using the CC button in the video player, even if your account setting has captions turned off. This is useful if you want captions off most of the time but need them for a specific show or movie.

Closed captions versus other accessibility features on Peacock

Closed captions are different from audio descriptions, which narrate what's happening on screen for people who are blind or have low vision. Peacock offers both features separately. If you turn off closed captions but still want audio descriptions, those remain on—they're controlled by a different toggle in the same Accessibility menu.

Some shows and movies on Peacock don't have closed captions available at all, particularly older content or exclusive Peacock originals that were filmed before captions were added. If a title doesn't have captions, the CC button in the player will be grayed out or missing.

Troubleshooting captions that won't turn off

If you've turned off captions in Settings and they're still appearing on every video, your device or browser may have its own caption setting that's overriding Peacock. On most streaming devices, you can check the device's own accessibility settings separately from the app. For example, Roku has its own caption controls in the system settings that can force captions on across all apps.

To check your device's settings, go to your device's main menu (not inside the Peacock app) and look for Accessibility or Captions. Turn off any caption settings there. On web browsers, some browser extensions or accessibility tools can also force captions on—if you use any of these, disable them temporarily to see if that's the cause.

Frequently Asked Questions

Do I have to turn off captions on every device separately?

No. Once you turn off captions in your Peacock account settings, the change applies to all your devices—phone, tablet, web browser, and streaming devices. You only need to change the setting once in your account.

Will turning off captions affect other people watching on my account?

If you share your Peacock account with others, turning off captions in your account settings will turn them off for everyone using that account. If you want different people to have different caption settings, you'll need separate Peacock accounts or use the CC button in the video player to control captions for individual videos.

Can I turn captions off for just one show or movie?

Yes. Use the CC button in the video player to turn captions off for that specific video, even if your account setting has captions on. This works the other way too—you can turn captions on for one video using the player button, even if your account setting has them off.

What if the CC button doesn't appear in the video player?

If the CC button is missing or grayed out, that title doesn't have closed captions available. This is common with older content or some exclusive Peacock originals. You can still check your account settings to make sure captions are turned on for titles that do have them.