Scroll problems on Peacock usually come from a frozen app, a browser cache that needs clearing, or an account sync issue
When you can't scroll down on Peacock, the page feels stuck — you see the top of a menu or list but can't move past it. This happens most often because the app or browser has loaded the page incompletely, cached old data that conflicts with the current version, or encountered a temporary glitch that locks the interface. The fix depends on which device you're using and whether you're on the app or the web player.
Start by closing Peacock completely and reopening it. This clears temporary memory and forces the app to reload from scratch. If that doesn't work, the next step is clearing your cache or reinstalling the app — both of which remove corrupted data that can freeze the interface. Most scroll problems resolve within one of these three steps.
Key Takeaways
- Close the Peacock app entirely and reopen it to clear temporary memory that may be freezing the scroll function.
- On web browsers, clear your cache and cookies in your browser settings, then reload Peacock in a fresh tab.
- On phones and tablets, uninstall and reinstall the Peacock app to remove corrupted files that prevent scrolling.
- If scrolling works on a different device or browser, the problem is specific to that device's settings or app version.
- Contact Peacock support if scrolling remains frozen after trying these steps, as the issue may be tied to your account.
How to fix scroll problems on the Peacock web player
On a computer or tablet browser, scroll freezes usually happen because your browser has cached outdated page code. Clear your cache by opening your browser settings — in Chrome, go to Settings > Privacy and Security > Clear Browsing Data, then select "All time" and check both "Cookies and other site data" and "Cached images and files." In Firefox, go to Settings > Privacy & Security > Cookies and Site Data > Clear Data. In Safari, go to Settings > Privacy > Manage Website Data, find Peacock, and click Remove.
After clearing the cache, close the browser completely and reopen it. Open Peacock in a fresh tab — do not use the back button or a saved bookmark, as these can reload the cached version. If scrolling still doesn't work, try a different browser entirely. If scrolling works in Firefox but not Chrome, the problem is specific to Chrome's cache or settings, not your account.
How to fix scroll problems on the Peacock mobile app
On iPhones, iPads, and Android phones, the app itself can become corrupted and lock the scroll function. First, force-close the app: on iPhone, swipe up from the bottom of the screen and hold on the Peacock app, then swipe up to close it. On Android, go to Settings > Apps > Peacock > Force Stop. Wait 10 seconds, then reopen the app.
If scrolling is still frozen, uninstall the app completely and reinstall it from the App Store or Google Play. This removes any corrupted files that a straightforward restart cannot fix. After reinstalling, sign back into your account. The app will read fresh files and should scroll normally. Reinstalling takes about two minutes and resolves most scroll problems on mobile devices.
Check whether the problem is your account or your device
If scrolling works on one device but not another, the problem is specific to that device — not your Peacock account. For example, if scrolling works fine on your phone but freezes on your computer, the issue is your computer's browser or Peacock app, not your account settings. This tells you to focus on that specific device: clear the cache, reinstall the app, or try a different browser.
If scrolling is frozen on every device you own, the problem may be tied to your account. In this case, sign out of Peacock on all devices (go to your account settings and select "Sign out everywhere"), wait five minutes, then sign back in. This refreshes your account's connection to Peacock's servers and can unlock a frozen interface. If scrolling remains frozen across all devices after signing out and back in, contact Peacock support.
Why scrolling freezes during live events or peak hours
Peacock's servers sometimes slow down during live sports events or when many users are streaming at once. During these periods, the app may load pages slowly or freeze the scroll function temporarily. You'll notice this happens at specific times — during a major sports broadcast, for example — and resolves after the event ends or you wait a few minutes.
If scrolling freezes only during live events, the problem is server load, not your device or account. Wait a few minutes and try again. If you need to browse while the event is live, try using a different device or the web player instead of the app, as load is sometimes distributed unevenly across platforms.
When to contact Peacock support
Contact Peacock support if scrolling remains frozen after you've cleared your cache, reinstalled the app, and tried multiple devices. Before you reach out, note which device you're using, which browser (if on web), and whether scrolling is frozen everywhere or only in specific sections of the app — this information helps support diagnose the problem faster.
Peacock support is available through the app itself (go to Account > Help & Settings > Contact Us) or through the Peacock website. Response times vary, but most issues are addressed within 24 to 48 hours. If your account is locked or you cannot access support through the app, you can also reach Peacock through their social media accounts on Twitter or Facebook.
Frequently Asked Questions
Does scrolling freeze because of my internet speed?
Slow internet can make pages load slowly, but it rarely freezes scrolling completely. If your internet is the problem, you'll see a loading spinner or buffering message. If the page loads but won't scroll, the issue is the app or browser, not your connection. Test your internet speed at speedtest.net — if it's below 5 Mbps, try restarting your router and moving closer to your Wi-Fi source.
Will uninstalling the Peacock app delete my saved shows and watchlist?
No. Your watchlist and saved shows are stored on Peacock's servers, not on your device. When you reinstall the app and sign back in, everything reappears. Uninstalling only removes the app files from your phone or tablet.
Why does scrolling work in some sections of the app but not others?
If scrolling works on the home page but freezes in the search results, or vice versa, a specific section of the app may have a bug. Try clearing your cache or reinstalling the app. If the problem persists in only one section, note which section when you contact support — this helps them pinpoint the issue.
Can I scroll on Peacock using a remote control or keyboard?
On a smart TV or streaming device, use your remote's arrow buttons to navigate instead of scrolling. On a computer, try using the arrow keys or Page Down key instead of your mouse or trackpad. If these work but your mouse scroll doesn't, the problem is your mouse or trackpad, not Peacock.