Scrolling freezes or doesn't respond on Peacock because of a cache buildup, an outdated app, a browser compatibility issue, or a temporary connection problem

When you can't scroll through titles, menus, or content on Peacock, the app or browser has usually stored old data that conflicts with what's trying to load now. The fix depends on where you're watching — phone, tablet, computer, or streaming device — and which one is actually broken. Most of the time, clearing the app's stored data or restarting your device solves it in under five minutes.

Scrolling problems are almost never a problem with your account or Peacock's servers. They're almost always something between your device and the Peacock app itself.

Key Takeaways

  • Clearing the app cache (stored temporary data) fixes scrolling on most phones and tablets within seconds.
  • Restarting the device or force-closing and reopening the app resolves the problem in many cases before you need to clear anything.
  • On a computer or web browser, scrolling problems usually mean the browser needs an update or the browser cache needs clearing.
  • If scrolling works on one device but not another, the problem is that specific device, not your internet or account.
  • Uninstalling and reinstalling the Peacock app is the last step to try before contacting Peacock support.

How to fix scrolling on a phone or tablet

Start by closing the Peacock app completely. On iPhone, swipe up from the bottom of the screen (or swipe down from the top right on newer models) and swipe the Peacock app off the screen. On Android, open Settings, go to Apps, find Peacock, and tap "Force Stop." Wait 10 seconds, then reopen the app. This clears temporary memory without deleting anything permanent.

If scrolling still doesn't work, clear the app's cache. On iPhone, go to Settings > General > iPhone Storage, find Peacock, and tap "Offload App" — this removes the app but keeps your login. Reinstall it from the App Store. On Android, go to Settings > Apps > Peacock, tap "Storage," then "Clear Cache." This removes temporary files the app has saved but keeps your account information intact.

If the problem persists after clearing the cache, uninstall and reinstall the entire app. On iPhone, press and hold the Peacock icon on your home screen and select "Remove App," then delete it. On Android, go to Settings > Apps > Peacock and tap "Uninstall." read it fresh from the App Store or Google Play Store and log back in.

How to fix scrolling on a computer or web browser

On a computer, scrolling problems usually mean your browser is outdated or its cache is full. Open your browser's settings and check for updates — Chrome, Safari, Firefox, and Edge all have automatic updates, but sometimes they need a manual restart to take effect. Close the browser completely and reopen it.

If updating doesn't work, clear your browser's cache. In Chrome, press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac), select "All time" under Time range, check "Cookies and other site data" and "Cached images and files," then click "Clear data." In Safari, go to Safari > Settings > Privacy and click "Manage Website Data," find Peacock, and click "Remove." In Firefox, press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac), select "Everything" under Time range, and click "Clear Now."

After clearing the cache, log out of Peacock completely, close the browser, reopen it, and log back in. If scrolling still doesn't work, try a different browser — if it works in Firefox but not Chrome, the problem is Chrome's settings, not Peacock.

How to fix scrolling on a streaming device

On Roku, Fire TV, Apple TV, or other streaming devices, the fix is usually a restart. Go to Settings > System > Power (or the equivalent on your device) and select "Restart." Wait for the device to fully reboot, then open Peacock again.

If restarting doesn't work, uninstall and reinstall the Peacock app. Go to your device's app store, find Peacock, and select "Remove" or "Uninstall." Restart the device, then reinstall Peacock from the app store and log back in. On most streaming devices, you cannot clear the cache without uninstalling, so reinstalling is the equivalent step.

Check your internet connection

Scrolling lag or freezing can sometimes signal a weak internet connection, even if video is playing. Run a speed test on your device using a free tool like Speedtest.net. Peacock recommends at least 5 Mbps for HD streaming, but scrolling through menus works on much slower connections — if your speed is below 2 Mbps, your connection is the problem.

If your connection is slow, move closer to your router, restart your router (unplug it for 30 seconds, then plug it back in), or switch to a wired connection if you're on a computer. If the connection is fine but scrolling is still slow, the problem is the app or device, not the internet.

When to contact Peacock support

If scrolling still doesn't work after you've restarted the device, cleared the cache, and reinstalled the app, contact Peacock support through the app or at peacocktv.com/help. Tell them which device you're using, whether scrolling works on other devices, and what steps you've already tried. They can check whether there's a known issue with your device type or account.

Before you contact them, test scrolling on a different device if you can — a phone, tablet, computer, or another streaming device. If scrolling works on one device but not another, you've confirmed the problem is that specific device, which helps support narrow down the cause faster.

Frequently Asked Questions

Does scrolling not working mean my account is broken?

No. Scrolling problems are always on your device or connection, never on your account. If you can play a video, your account is working. The scrolling issue is between your device and the app.

Will clearing the cache log me out of Peacock?

Clearing the app cache on a phone or tablet will not log you out — your login information is stored separately. Clearing your browser cache on a computer may log you out of Peacock in that browser, but you can log back in when ready.

Why does scrolling work on my phone but not my tablet?

Each device stores its own cache and runs its own version of the app. If scrolling works on one device but not another, clear the cache on the device where it's not working. The problem is that specific device, not your account or internet.

Can a VPN cause scrolling problems?

Yes. If you're using a VPN, try turning it off and restarting the app. Some VPNs interfere with how Peacock loads content. If scrolling works without the VPN, the VPN is the cause.

What if I've tried everything and scrolling still doesn't work?

Contact Peacock support and describe which device you're using, what steps you've taken, and whether scrolling works on any other device. They can check for account-level issues or known problems with your device type that you can't fix yourself.