Peacock loading problems usually come from three sources: your internet connection, your TV app, or your Peacock account

When Peacock freezes on startup, shows a spinning wheel, or displays an error code, the fix depends on where the problem lives. Most of the time it is a connection issue or an app that needs to restart. Less often, your account has a sign-in problem or your TV model is not compatible with the current app version. Testing each one in order — starting with the simplest — will get you watching in a few minutes.

This guide walks you through the most common causes and the exact steps to try for each one. Work through them in the order listed, because each one builds on the last.

Key Takeaways

  • Restart your TV and router first, because most loading problems clear up when you power cycle both devices.
  • Check your internet speed with a speed test on another device — Peacock needs at least 25 Mbps for 4K and 8 Mbps for HD.
  • Force-close the Peacock app and clear its cache through your TV settings, then reopen it.
  • Sign out of your Peacock account completely, restart the app, and sign back in if the app loads but your account does not.
  • Update the Peacock app through your TV's app store, because older versions sometimes stop working with Peacock's servers.

Restart your TV and internet router

This step fixes roughly half of all loading problems because it clears temporary errors in both devices. Power cycling resets the connection between your TV and Peacock's servers without erasing any settings.

Unplug your router from the wall outlet and leave it unplugged for 30 seconds. While it is unplugging, unplug your TV as well. Plug the router back in first and wait for all its lights to stop blinking — usually two to three minutes. Then plug your TV back in and wait for it to fully boot up. Open Peacock and try to load a show.

If Peacock still will not load after this, move to the next step. Do not skip it — the restart often works even when nothing else does, and it takes less than five minutes.

Test your internet speed and connection

Peacock needs a minimum speed to stream without freezing or timing out. If your connection is too slow, the app may load but then stall before the video starts, or it may fail to load at all.

Use your phone or computer to run a speed test at speedtest.net. Write down the read speed number. Peacock requires at least 8 Mbps for HD video and 25 Mbps for 4K. If your speed is below 8 Mbps, your internet is the problem — contact your internet provider or move your TV closer to your router. If your speed is above 8 Mbps but Peacock still will not load, the problem is not your connection speed.

Also check whether other apps on your TV can load video — try YouTube or Netflix. If those apps work but Peacock does not, your internet is fast enough and the problem is specific to Peacock.

Force-close the Peacock app and clear its cache

The Peacock app sometimes gets stuck in a bad state where it cannot load new data. Clearing its cache — the temporary files it stores — usually fixes this without affecting your account or settings.

The steps differ by TV brand. On a Roku TV, go to Settings, then Apps, then Manage Installed Apps, select Peacock, and choose Remove Channel. On a Samsung TV, go to Settings, then Apps, then Manage Apps, select Peacock, and choose Delete. On an LG TV, go to Settings, then Apps, then App Manager, select Peacock, and choose Delete. On an Amazon Fire TV, go to Settings, then Apps and Notifications, then Manage Installed Applications, select Peacock, and choose Uninstall.

After you uninstall, restart your TV completely by unplugging it for 10 seconds. Then reinstall Peacock from your TV's app store. Open it and try to load a show. Your account information will still be there because it is stored on Peacock's servers, not on your TV.

Sign out and sign back into your Peacock account

Sometimes the app loads but your account does not, or you see an error message when you try to play a show. This usually means your sign-in session has expired or become corrupted.

Open Peacock and look for a Settings or Account menu — the location varies by TV brand, but it is usually in the top right or bottom left corner of the app. Select Sign Out or Logout. Close the app completely. Wait 30 seconds, then reopen Peacock. You will see the sign-in screen. Enter your email address and password again and try to play a show.

If you have forgotten your password, go to peacocktv.com on your phone or computer, click Forgot Password, and follow the email link to reset it. Then use the new password on your TV.

Update the Peacock app to the latest version

Peacock updates its app regularly to fix bugs and add features. If your TV is running an old version, it may not work with the current Peacock service.

On most TV brands, go to your app store — Roku Channel Store, Samsung App Store, LG Content Store, or Amazon Appstore depending on your TV — search for Peacock, and look for an Update button. If you see one, select it and wait for the update to finish. Restart your TV after the update completes. Open Peacock and try to load a show.

If you do not see an Update button, your app is already on the latest version. If the app still will not load after updating, move to the next step.

Check whether your TV model supports the current Peacock app

Peacock occasionally stops supporting older TV models when it updates the app. If your TV is more than five or six years old, it may not be compatible with the current version.

Look up your TV model number — you can find it on the back of the TV or in your TV settings under System Information — and search for it on Peacock's support website at peacocktv.com/help. Look for a page titled Compatible Devices or Supported Devices. If your model is not listed, Peacock no longer works on that TV.

If your TV is not compatible, you can still watch Peacock on a different device: a streaming stick like Roku or Amazon Fire Stick, a smart TV from a newer model year, a phone, a tablet, or a computer connected to your TV with an HDMI cable.

Frequently Asked Questions

What does the error code PCON102 mean?

PCON102 usually means your sign-in session has expired or your account has a problem. Sign out completely, restart the app, and sign back in. If the error returns, reset your Peacock password on peacocktv.com and try again.

Why does Peacock load but then freeze when I press play?

This is usually a speed problem. Run a speed test on another device to check your internet. If your speed is below 8 Mbps, move your TV closer to your router or contact your internet provider. If your speed is fine, restart your router and TV, then try a different show.

Can I use a VPN with Peacock on my TV?

Peacock blocks most VPNs because it is only available in the United States. If you are using a VPN, turn it off before opening Peacock. If you are outside the US, Peacock will not work on your TV.

Will reinstalling the app delete my watch history?

No. Your watch history, saved shows, and account settings are stored on Peacock's servers, not on your TV. Reinstalling the app will not affect any of them.

What should I do if none of these steps work?

Contact Peacock support at peacocktv.com/help or through the Help section in the app. Have your TV model number and the exact error message ready. They can check whether your account has a technical issue or whether your TV needs a different fix.