Where to find the YouTube TV guide on the app and website
The YouTube TV help guide is built into the YouTube TV app and website. You reach it by opening YouTube TV, then tapping or clicking the profile icon in the top right corner, and selecting "Help & feedback" from the menu. From there, you'll see "Help center" as the first option — that's the guide.
On a phone or tablet, the profile icon is a small circle in the upper right of the screen. On a computer browser, it's in the same spot. The menu that drops down will show several options; "Help & feedback" is usually near the top. Once you select it, the help center opens in a new window or tab.
If you're on a TV device (like a Chromecast, Roku, or Fire TV), the process is different because those apps don't have a traditional menu. On TV devices, you'll need to use the YouTube TV website or app on a phone or computer to reach the help guide instead.
Key Takeaways
- Open YouTube TV, tap or click your profile icon in the top right corner, and select "Help & feedback" to reach the guide.
- The help center opens in a new window or tab on phones, tablets, and computers.
- TV devices like Roku and Fire TV don't have built-in access to the help guide through the app itself.
- Once in the help center, you can search for specific topics or browse categories by scrolling through the list.
Searching for a specific topic in the help guide
Once you're in the YouTube TV help center, there's a search box at the top of the page. Type in what you need information about — for example, "how to add a profile" or "troubleshoot buffering" — and the guide will show matching articles. The search results appear when ready as you type.
If the search doesn't return what you're looking for, scroll down to browse the help center by category. Common categories include "get your free guide," "Manage your account," "Watch TV," and "Troubleshoot problems." Each category contains several articles organized by topic.
What information is in the YouTube TV help guide
The help guide covers how YouTube TV works, including how to set up your account, add family members, manage your library, and use features like cloud DVR and on-demand content. It also has sections on billing, account settings, and how to use YouTube TV on different devices.
The guide includes troubleshooting steps for common issues like playback problems, login errors, and streaming quality concerns. Each article walks through the steps in order, with screenshots on many pages to show you exactly where to look on your screen.
The guide does not cover how to sign up for YouTube TV itself — that happens before you open the app. It also doesn't cover general YouTube features that aren't specific to YouTube TV, like how to use YouTube's main search or recommendation system.
Accessing the help guide from different devices
On a smartphone or tablet, open the YouTube TV app, tap your profile icon, and select "Help & feedback." The help center will open in your phone's browser. You can read articles, search, and navigate using the same steps as on a computer.
On a computer or laptop, go to youtube.com/tv in your browser, sign in, click your profile icon, and select "Help & feedback." The help center opens on the same page or in a new tab depending on your browser.
On TV devices like Chromecast, Roku, Fire TV, or Apple TV, the YouTube TV app itself doesn't have a help menu. Instead, use your phone or computer to open the help guide, then read the instructions on your TV while you follow along on the device.
When the help guide doesn't answer your question
If you've searched the help guide and haven't found an answer, look for a "Contact us" or "Send feedback" option at the bottom of the help center page. This lets you describe your issue and send it to YouTube TV support. Response times vary, but you'll usually hear back within a few business days.
Some help articles also include a "Was this helpful?" button at the bottom. If you click "No," you'll get options to provide more details about what you were looking for. This feedback helps YouTube improve the guide.
Before contacting support, double-check that you've searched for related terms. For example, if you're having trouble with a specific show, search for "playback error" or "video won't play" rather than the show's title. The guide often covers the underlying issue even if it doesn't mention your exact situation.
Bookmarking articles you use often
If there's a help article you refer to regularly, you can bookmark it in your browser so you don't have to navigate through the help center each time. On most browsers, press Ctrl+D (Windows) or Cmd+D (Mac) while viewing the article, and it will save to your bookmarks.
You can also take a screenshot of an article on your phone or tablet and save it to your photos. This works well for step-by-step guides you want to follow while using YouTube TV on another device.
Frequently Asked Questions
Can I access the YouTube TV help guide without signing in?
No, you need to be signed into your YouTube TV account to reach the help center through the app or website. If you don't have an account yet, you'll need to create one first. Once signed in, the help guide is available to you at any time.
Is the help guide the same on all devices?
The help center content is the same whether you access it from a phone, tablet, or computer. However, TV devices like Roku and Fire TV don't have a built-in way to view the help guide within the app — you'll need to use another device to read it.
Can I read the help guide to read offline?
The help guide is designed to be read online through your browser. You can take screenshots or print individual articles, but there's no official offline version. Most articles are short enough to read quickly while you're online.
What should I do if the help guide has outdated information?
If you notice an article that seems incorrect or out of date, use the feedback option at the bottom of the article to report it. Describe what you found and why you think it's wrong. YouTube uses this feedback to update the guide.