Where to find your Anchor rebate status

Your Anchor rebate payment status lives in one of two places: the Energy Bills Support Scheme portal if you pay by direct debit, or your energy supplier's online account if you pay by cash or cheque. The rebate itself — a one-time £66 credit — was paid between October 2022 and March 2023, so if you haven't seen it yet, you need to know whether your supplier has already sent it or whether there's a hold-up on your account.

Start by logging into your energy supplier's online portal using your account number and password. Look for a section called "Payments", "Account History", "Transactions", or "Credits Applied" — the exact name varies by supplier. You're looking for a line item dated between October 2022 and March 2023 that shows a £66 credit. If you find it, the rebate has been paid. If you don't see it, move to the next step.

If you pay by direct debit, you can also check the Energy Bills Support Scheme portal directly at www.gov.uk/guidance/energy-bills-support-scheme. You'll need your National Insurance number and postcode. The portal shows whether your supplier has reported you as having received the payment. This is separate from your supplier's account — the government's system and your supplier's system don't always sync on the same day, so one might show the payment before the other does.

Key Takeaways

  • Check your energy supplier's online account first under "Payments" or "Account History" for a £66 credit dated between October 2022 and March 2023.
  • If you pay by direct debit, log into the Energy Bills Support Scheme portal at www.gov.uk/guidance/energy-bills-support-scheme to see whether your supplier has reported the payment to the government.
  • The rebate may appear as a credit on your next bill rather than as a separate payment, depending on your supplier and payment method.
  • If your account shows a credit but your bill hasn't changed, contact your supplier to ask when the credit will be applied to your balance.
  • If neither your supplier's account nor the government portal shows any record of the payment, contact your supplier's customer service with your account number.

What the rebate looks like on your bill or account

The £66 Anchor rebate appears differently depending on how you pay for energy. If you pay by direct debit, it usually shows as a one-line credit on your online account statement, often labeled "Energy Bills Support Scheme" or "EBSS Credit" or straightforward "Government Support". If you pay by cash or cheque, your supplier may have applied it as a credit to your account balance, which means your next bill will be £66 lower than it would otherwise have been.

Some suppliers issued the rebate as a separate payment into the bank account linked to your direct debit, rather than as a bill credit. If this happened to you, you would see a bank transfer of £66 in your bank statement from your energy supplier, dated sometime between October 2022 and March 2023. Check your bank's transaction history for that period if you don't see the credit on your energy bill.

If your supplier says you don't have an account with them

This sometimes happens if you moved house, changed suppliers, or your account was closed after you stopped using that supplier. The rebate was tied to the address and supplier you were with on 30 September 2022. If you've moved since then, the rebate may have been paid to your old address or to your old supplier.

Contact your current supplier first and give them your current account number. Ask them to search their records for any payment made under the Energy Bills Support Scheme. If they have no record, ask them for the contact details of the supplier you were with on 30 September 2022. Call that supplier and explain that you've moved and want to know whether they processed a £66 rebate for you. They may be able to tell you whether it was paid and, if so, how.

When the rebate was supposed to arrive

The government set a window of October 2022 to March 2023 for suppliers to pay out the £66 Anchor rebate. Most suppliers completed their payments by December 2022, but some took until March 2023. If you haven't found any record of the payment in that timeframe, it's worth checking whether your supplier was one of the slower ones.

The rebate was not a one-time bill discount — it was a one-time credit that should have appeared once on your account. If you see it listed more than once, that's an error and you should contact your supplier to report it.

What to do if the payment is missing

If you've checked your supplier's account, the government portal, and your bank statement and found no record of the £66 rebate, contact your supplier's customer service team. Have your account number ready. Explain that you were a customer on 30 September 2022 and have not seen the Anchor rebate payment. Ask them to investigate whether the payment was processed and, if not, why.

Your supplier should be able to tell you one of the following: the payment was made and you can see it on your account (in which case they'll point you to where); the payment was made to your bank account (in which case they'll give you the date and amount); or the payment was not made and they'll explain why — for example, because you were not a customer on the may have access to date, or because there was a technical issue with your account that prevented the payment.

If your supplier cannot find a record and cannot explain why, ask them to escalate the issue to their complaints team. You can also contact Ofgem, the energy regulator, if you believe your supplier has not paid the rebate you were may have access to to. Ofgem's contact details are on their website at www.ofgem.gov.uk.

If you've already received the rebate but want to verify it

If you found the £66 credit on your account or in your bank statement and want to confirm it was the Anchor rebate and not something else, look at the date and the description. The rebate was paid between October 2022 and March 2023 and should be labeled with something like "Energy Bills Support Scheme", "EBSS", "Government Support", or "Anchor Rebate". If the credit matches that description and timeframe, it's the rebate.

You can also cross-check by logging into the Energy Bills Support Scheme portal and confirming that it shows your supplier has reported the payment. This gives you a second source of confirmation.

Frequently Asked Questions

Can I get the Anchor rebate if I've moved house since October 2022?

The rebate was tied to your address and supplier on 30 September 2022. If you've moved, contact your old supplier to ask whether they processed the payment. If they did, they may have sent it to your old address or applied it to your final bill. If you've moved to a new supplier, that new supplier won't have a record of the rebate because you weren't their customer on the may have access to date.

What if I was in arrears when the rebate was supposed to be paid?

Most suppliers applied the £66 rebate to your account balance regardless of whether you were in arrears. This means the credit reduced what you owed, not that it was paid out to you as cash. Check your account statement to see whether the credit was applied.

Is the Anchor rebate the same as the Energy Price may provide?

No. The Energy Price may provide was a price cap that limited how much suppliers could charge per unit of energy. The Anchor rebate was a separate one-time £66 payment. You may have received both, but they are different things.

Can I claim the Anchor rebate if I didn't receive it?

You cannot claim it directly — the rebate was paid by suppliers, not through a claim process. If you believe you should have received it and haven't, contact your supplier with your account number and the date you were a customer. They will investigate and either confirm it was paid or explain why it wasn't.

What if my supplier has gone out of business?

If your supplier collapsed, you were automatically switched to a new supplier. Contact your new supplier and explain that you want to know whether your old supplier paid the Anchor rebate before they went out of business. Your new supplier may be able to access records from the old supplier or direct you to the administrator handling the collapse.