Where to find your Anchor rebate status

Your Anchor rebate payment status lives in one of two places: the Energy Bills Support Scheme portal if you pay by direct debit or standard credit, or your energy supplier's online account if you pay by prepayment meter. The rebate itself was a one-time £30 credit applied to household energy bills between October 2022 and March 2023 in Great Britain. Most people received it automatically, but if you're checking on yours now, you'll need to know which payment method you use and where to look.

If you received your rebate already, it will show as a credit on a bill from that period or as a transaction in your supplier's payment history. If you haven't found it yet, the first step is checking whether your supplier has a record of it being sent.

Key Takeaways

  • Direct debit and standard credit customers can check their rebate status through the Energy Bills Support Scheme portal using their postcode and MPAN (meter point reference number).
  • Prepayment meter customers should check their supplier's online account or contact the supplier directly, as their rebate was loaded onto their meter.
  • The rebate was applied between October 2022 and March 2023, so look for it on bills or payment statements from that window.
  • If your rebate is missing, contact your energy supplier first—they have the payment records and can confirm whether it was sent.

Checking the Energy Bills Support Scheme portal

The Energy Bills Support Scheme portal is the official tracker for direct debit and standard credit customers. Go to energybillssupport.campaign.gov.uk and enter your postcode and MPAN (the meter point reference number on your bill, usually a 13-digit code). The portal will show you whether a rebate was issued to your address and the date it was sent.

The portal does not show the exact amount or which bill it appeared on—it only confirms whether the payment went through. If the portal says a rebate was issued but you don't see it on your bills, your supplier may have applied it as a credit that offset future charges rather than appearing as a separate line item.

Checking your supplier's online account

Log into your energy supplier's online portal or mobile app and look at your payment history or bill history from October 2022 onwards. The rebate usually appears as a credit labeled "Energy Bills Support Scheme" or "EBSS" with the date it was applied. If you pay by direct debit, it may show as a reduction in the amount you were charged that month rather than a separate credit.

For prepayment meter customers, the rebate was loaded directly onto the meter as credit. Check your meter's display or your supplier's app to see the credit balance, or look at your payment history to find when the £30 was added. If you've already used that credit to buy energy, it will no longer appear as a separate line—it will just be part of your overall usage history.

What to do if you can't find your rebate

If neither the portal nor your supplier's account shows a rebate, contact your energy supplier's customer service team. Have your account number, postcode, and MPAN ready. Ask them to confirm whether a rebate was issued to your account and, if so, when and how it was applied. They can also tell you if there was a reason your address was excluded—for example, if the property was registered as a business rather than a household.

If your supplier confirms the rebate was sent but you still can't locate it, ask them to check whether it was applied as a credit that offset your bill rather than appearing as a separate payment. Some suppliers also applied rebates to accounts that were in credit, which means the £30 may have reduced an existing credit balance rather than appearing as a new transaction.

Why your rebate might not appear as expected

The rebate was applied automatically to accounts that were active and registered as domestic (household) properties between October 2022 and March 2023. If your account was closed, transferred to a new supplier, or registered as a business address during that period, you may not have received it. Similarly, if you moved house, the rebate went to the account holder at the time, not to you personally.

Some customers also received their rebate as a reduction in their monthly bill rather than a lump-sum credit, which makes it harder to spot. If your bills from that period were lower than expected, the rebate may have been included in the calculation. Your supplier can confirm this by reviewing your billing history with you.

If you moved house or changed suppliers

If you moved between October 2022 and March 2023, the rebate went to the property address, not to you as a person. Contact the energy supplier who was serving that address during the rebate period—they have the record of the payment. If you were the account holder, ask them to confirm the rebate was applied. If you were not the account holder, you may not be able to recover it.

If you switched suppliers after receiving the rebate, your new supplier will not have a record of it. Go back to your previous supplier's online account (if you still have access) or contact them directly. They can tell you when and how the rebate was applied to your old account.

Frequently Asked Questions

Can I get my rebate if I didn't receive it?

The rebate was a one-time payment issued between October 2022 and March 2023. If you did not receive it during that window and your supplier confirms it was not sent, you cannot claim it now. Contact your supplier to understand why it was not applied to your account.

What if my supplier says the rebate was sent but I never got it?

Ask your supplier to provide the date it was applied and which bill it appeared on. Then check that bill carefully—it may have been applied as a credit that reduced your charges rather than as a separate payment. If you still cannot find it, ask your supplier to escalate the issue to their disputes team.

Does the rebate show up separately on my bill?

Not always. Some suppliers showed it as a line item labeled "Energy Bills Support Scheme." Others applied it as a credit that reduced the total amount you owed that month. Check your bill summary or contact your supplier to see how it was recorded on your account.

Can I check my rebate status if I'm no longer with that supplier?

Yes. Contact your previous supplier and ask them to confirm whether the rebate was issued to your account. You can also try the Energy Bills Support Scheme portal with your postcode and MPAN, though it works best for current accounts.

What if my account was in credit when the rebate was applied?

If your account had a credit balance, the rebate may have been added to that credit rather than appearing as a separate transaction. Your supplier can tell you the exact date the £30 was credited. You would have used it when you paid your next bill or when the credit was applied to future charges.