Airbnb does not publish a general customer service phone number

Airbnb does not offer a single phone line where you can call and speak to someone about account issues, booking problems, or general questions. The company routes most support through its website and mobile app instead. However, there are specific situations where Airbnb will call you, and a few ways to request a callback or find phone support for urgent issues.

The fastest way to reach a human at Airbnb is through the Resolution Center in your account, which can connect you to a specialist for certain disputes. For emergencies during a stay—such as a safety concern or a host who is not responding—you can also trigger an urgent support request that may result in a phone call.

Key Takeaways

  • Airbnb does not have a main customer service phone number; most support happens through the Resolution Center or the mobile app.
  • You can request a callback through the Resolution Center if you have a booking dispute or cancellation issue that needs human review.
  • During an active stay, the Airbnb app has an emergency contact button that can connect you to support by phone for safety or urgent access problems.
  • If you are locked out of your account or suspect fraud, you may be able to find a phone option by visiting the login help page on the Airbnb website.
  • Response times vary; callback requests may take hours or days depending on support volume and your location.

Using the Resolution Center to request a callback

The Resolution Center is the main place where Airbnb offers phone support. You reach it by logging into your account on the Airbnb website or app, then selecting "Help" or "Resolution Center" from the menu. If you have an open dispute—such as a cancellation disagreement, a charge you want to contest, or a host or guest conflict—you can open a case and request that Airbnb contact you by phone.

Once you open a case, look for an option to "call me" or "request a callback." You will be asked to provide a phone number and a time window when you are available. Airbnb will then call you during that window, though the exact timing depends on support volume. In busy periods, the callback may take several hours or even a day to arrive.

This method works best for issues that require back-and-forth conversation—for example, if a host cancelled your reservation and you want to dispute the cancellation fee, or if you were charged for damage you did not cause. For straightforward questions that do not involve a dispute, the Resolution Center may direct you to help articles instead.

Emergency support during an active stay

If you are currently staying at an Airbnb and face an urgent problem, the mobile app has a direct emergency contact option. Open the app, go to your active booking, and look for "Contact Host" or "Get Help" buttons. Below those, you should see an option for "Report Emergency" or "Safety Issue."

Selecting this option flags your case as urgent and can trigger a phone call from Airbnb support within minutes, depending on your location and the time of day. This path is meant for genuine emergencies—such as a safety threat, a host who is not letting you into the property, a serious maintenance problem like no heat or water, or a health concern. Using it for non-urgent matters may result in longer wait times for people with real emergencies.

If you cannot reach the host and the situation is dangerous, you can also call local emergency services (911 in the United States) directly. Airbnb support can follow up afterward, but your when ready safety comes first.

Account access and security issues

If you cannot log into your Airbnb account or suspect fraud or unauthorized access, visit the Airbnb login page and look for a "Need help?" or "Can't log in?" link. This page sometimes offers a phone callback option for account security issues, since these often require when ready action.

Provide your email address and phone number, and explain that you cannot access your account. Airbnb may call you to verify your identity before restoring access. This process can take anywhere from a few minutes to several hours, depending on how quickly support can confirm who you are.

If you have a payment method on file that you do not recognize, or if you see charges you did not authorize, report this through the same account help page. Do not wait—fraudulent access can result in bookings made under your name or money taken from your account.

What to do if you cannot find a phone option

If the Resolution Center or login help page does not show a callback option, it usually means Airbnb has determined your issue can be resolved through written support or help articles. In that case, you can still submit a message through the Resolution Center and request that a specialist contact you by phone. Include your phone number and a note explaining why you need a phone conversation.

Response times for written requests are typically longer than for callback requests—often 24 to 48 hours or more. If your issue is time-sensitive, explain that in your message. Airbnb prioritizes cases involving safety, active bookings, or financial disputes.

You can also try reaching Airbnb through social media. Some users report that messaging Airbnb's official Twitter or Facebook account gets faster responses, though these channels still do not offer direct phone support. A social media specialist may be able to escalate your case or provide a direct contact method.

International support and language options

If you are outside the United States, Airbnb's phone support availability and callback times may differ. Some countries have regional support centers with different hours and response times. When you request a callback, Airbnb will use the country code from your phone number to route you to the appropriate regional team.

If you speak a language other than English, mention this when you request a callback or open a case in the Resolution Center. Airbnb offers support in many languages, though availability varies by region and issue type. You may be asked to wait longer for a specialist who speaks your language, or you may be offered support in English with a translator.

Frequently Asked Questions

Can I call Airbnb directly without opening a case first?

No. Airbnb does not publish a general phone number you can call. You must open a case in the Resolution Center or use the emergency contact option during an active stay to request a callback. This system helps Airbnb route calls to the right department and reduces wait times.

How long does it take to get a callback from Airbnb?

Callback times vary widely. Emergency requests during an active stay may result in a call within minutes to an hour. Resolution Center callbacks for disputes typically arrive within a few hours to a full day. During peak travel seasons or in high-volume regions, waits can be longer.

What if I need to speak to someone about a past booking?

You can still open a case in the Resolution Center for past bookings, especially if there is a financial dispute or a charge you want to contest. Airbnb will review your case and may call you if a phone conversation is needed. If the booking is very old, Airbnb may have a time limit on disputes, so act sooner rather than later.

Is there a phone number for hosts to call?

Hosts have access to a Host Support line in some regions, which is separate from guest support. If you are a host, log into your Airbnb account and look for "Help" or "Host Support" in the menu. The callback process is similar to guest support, though response times and available hours may differ.

What should I do if Airbnb calls me and I do not recognize the number?

If you requested a callback, Airbnb will call from a number that may not match the main Airbnb phone line. Before you hang up, ask the caller to confirm they are from Airbnb and ask for their name and department. You can also hang up and call back through the Resolution Center to verify the call was legitimate. Never give payment information or passwords to an unsolicited caller, even if they claim to be from Airbnb.