Where to find your host or guest rating on Airbnb
Your Airbnb rating appears on your profile, which any user on the platform can see. To view it, open the Airbnb app or website, tap or click the profile icon in the top right corner, and select "Profile". Your overall rating displays prominently near your name and photo. If you are a host, your rating also appears on your listing pages. If you are a guest, your rating is visible to hosts when they review your booking request.
The rating is a number between 4.50 and 5.00 stars, calculated from reviews left by the people you have stayed with or hosted. Airbnb does not show ratings below 4.50 on profiles — those accounts are typically suspended or restricted from booking or hosting.
You can also see a breakdown of your reviews by category: cleanliness, communication, check-in, accuracy, location, and value. This breakdown helps you understand which areas guests or hosts found strongest and where improvement might help.
Key Takeaways
- Your rating is visible on your profile under your name and photo, and anyone on Airbnb can see it when they view your profile or listing.
- Ratings range from 4.50 to 5.00 stars and are based on reviews from guests or hosts you have interacted with.
- You can see a detailed breakdown of your rating by category — cleanliness, communication, check-in, accuracy, location, and value — to identify strengths and areas for improvement.
- Hosts see your guest rating before accepting a booking request, so a lower rating may affect your ability to book certain properties.
- Individual reviews are tied to specific stays and appear in chronological order on your profile.
How individual reviews appear on your profile
Each review left by a guest or host is posted to your profile with a date, a star rating, and written comments. Reviews are listed in reverse chronological order, with the most recent at the top. You can read the full text of each review by clicking on it.
Hosts and guests can leave reviews up to 14 days after a stay ends. If someone leaves a review, you have 14 days to respond. Your response is visible alongside the original review and can help future guests or hosts understand your side of the situation.
Airbnb does not allow you to delete reviews, but you can flag a review as inappropriate if it violates the platform's review policy — for example, if it contains profanity, threats, or personal information. Flagged reviews are reviewed by Airbnb staff and may be removed.
What your rating means for booking and hosting
If you are a guest, your rating affects which hosts will accept your booking requests. Hosts can see your rating and reviews before they decide whether to approve you. A rating below 4.80 may cause some hosts to decline your request, particularly for popular or high-end properties. A rating of 4.50 to 4.70 can make booking more difficult, though many hosts still accept guests in this range.
If you are a host, your rating directly affects your visibility in search results and your ability to attract bookings. Airbnb's algorithm favors listings with higher ratings, so a rating below 4.80 may push your listing lower in search results. Guests often filter by rating when browsing, so a lower score reduces the number of people who see your property.
Both guests and hosts with ratings below 4.50 face account restrictions. Airbnb may suspend your account or limit your ability to book or list until your rating improves.
How to improve a low rating
If your rating is below 4.80, the first step is to read your recent reviews carefully and identify patterns. If multiple guests mention the same issue — dirty rooms, poor communication, inaccurate listing photos — that is the area to address first.
Respond to every review, even negative ones. A thoughtful response shows future guests or hosts that you take feedback seriously. If a review is unfair, explain your perspective calmly and factually. If the criticism is valid, acknowledge it and describe what you have changed.
For hosts: clean thoroughly before each guest arrives, respond to messages within an hour, and make sure your listing photos and description match the actual property. For guests: communicate clearly with your host, respect house rules, leave the space clean, and check in on time.
Ratings improve slowly — each new review affects your overall score, so consistent positive feedback over several months is what moves the needle. A single bad review has less impact on a profile with many reviews than on one with only a few.
Understanding the rating categories
Airbnb breaks down ratings into six categories, and each one is scored separately. Cleanliness covers whether the space was clean and well-maintained. Communication measures how quickly and clearly the host or guest responded to messages. Check-in reflects how smooth the arrival process was. Accuracy means the listing photos and description matched the actual property or the guest's behavior matched their profile.
Location is about the neighborhood and how well the listing description conveyed what the area is like. Value asks whether the guest felt the price was fair for what they received. Each category is rated on a scale, and your overall rating is an average of all six.
If you see that one category is consistently lower than others, focus on improving that specific area. For example, if communication scores are low, commit to responding to messages within one hour. If cleanliness is the weak point, hire a cleaner or add more time between bookings for thorough cleaning.
What happens if you receive a negative review
A single negative review will lower your overall rating, but the impact depends on how many total reviews you have. If you have 50 reviews and receive one bad one, the effect is small. If you have only five reviews and one is negative, the impact is much larger.
You cannot remove a negative review unless it violates Airbnb's policy. However, you can respond to it publicly. Explain what happened, apologize if appropriate, and describe what you have done differently. Hosts and guests often read responses to negative reviews, and a thoughtful reply can offset some of the damage.
If a review contains false information, profanity, or personal details, report it to Airbnb through the flag option. Airbnb staff will review it and may remove it if it breaks the rules. This process takes several days, and removal is not may provide.
Viewing your rating history and trends
Airbnb does not provide a tool to view your rating over time or track how it has changed month by month. However, you can manually track it by taking screenshots of your profile periodically. This helps you see whether your rating is trending up or down and whether recent changes you have made are working.
You can also look at the dates of your reviews to see if your rating improved after you made a specific change. For example, if you hired a cleaner in March and cleanliness scores improved in April and May, that tells you the change was effective.
Some hosts use third-party tools or spreadsheets to track their reviews and ratings over time, though these are not official Airbnb features. Keeping your own record helps you spot patterns and measure the impact of improvements you have made.
Frequently Asked Questions
Can I hide my rating from other users?
No. Your rating is public and visible to anyone who views your profile or listing. You cannot make it private or hide it from other Airbnb users. If your rating is below 4.50, your account may be suspended, but you cannot choose to keep your rating hidden while remaining active on the platform.
How long does it take for a new review to affect my rating?
A review appears on your profile within a few hours of being posted. Your overall rating updates when ready to include the new review. If you have many reviews, the change to your overall score may be small, but it is reflected right away.
What if a host or guest leaves a review but no star rating?
Airbnb requires both a star rating and written comments for a review to be posted. If someone tries to leave only comments without a rating, the review will not be submitted. Both the rating and the text are mandatory.
Can I see reviews that guests or hosts have written about other properties or people?
No. You can only see reviews that were written about you. You cannot view a guest's or host's reviews of other people or properties. You can see their overall rating and the reviews they have received, but not the reviews they have left for others.
Does my rating reset if I stop hosting or booking for a while?
No. Your rating stays on your profile indefinitely, even if you do not book or host for months or years. If you return to the platform after a long break, your old rating and reviews remain visible. New reviews will update your rating going forward.