Where to find your review on Airbnb
Your review appears on your Airbnb profile under the "Reviews" tab, visible to anyone who clicks on your name. To see it yourself, log into your Airbnb account, click your profile picture in the top right, select "Profile", then scroll down to the "Reviews" section. The review will show the guest's name, their rating (one to five stars), the date they stayed, and the text they wrote about you.
If you are looking for a review of a specific listing you own, go to that listing's page and scroll to the "Reviews" section at the bottom. All reviews for that property appear there in reverse chronological order—newest first. You can also see review counts and average ratings on your listing's main dashboard without scrolling.
Reviews can take up to 48 hours to appear after a guest submits them. If a guest left a review but you do not see it yet, wait a day or two and refresh the page. Airbnb also removes reviews that violate their content policy, so an expected review may disappear if it contained personal information, hate speech, or other prohibited content.
Key Takeaways
- Your reviews appear on your profile under the "Reviews" tab, and on each listing's page under its "Reviews" section.
- Reviews take up to 48 hours to show after a guest submits them, so check back later if you do not see one right away.
- You can see the guest's name, their star rating, the dates they stayed, and the full text of what they wrote.
- Airbnb removes reviews that contain personal information, hate speech, or other policy violations, which is why some expected reviews may disappear.
How to respond to a review
Once a review appears on your listing, you have 30 days to write a response. Click the three-dot menu next to the review and select "Reply to review". Your response appears directly below the guest's review and is visible to all future guests. Keep your response professional and factual—do not use it to argue with the guest or post their personal information.
If a review contains false information or violates Airbnb's policies, you can report it instead of responding. Click the three-dot menu and select "Report this review". Airbnb will investigate, though they do not always remove reviews that hosts find unfair. Responding thoughtfully to a critical review is often more effective than reporting it, because future guests can see how you handle feedback.
Viewing reviews from guests you have hosted
To see reviews you have written about guests who stayed with you, go to your profile and click "Reviews". This section shows both reviews you have received and reviews you have left for guests. You can filter by "Reviews about you" or "Reviews you've written" using the tabs at the top of the section.
Your reviews of guests are private—guests do not see them unless they also leave you a review. Once both of you have reviewed each other, your reviews become visible to one another. This two-way review system means neither party can see what the other wrote until both have submitted their feedback.
Understanding review visibility and privacy
Your profile reviews are public and appear to anyone visiting your Airbnb page, whether they are logged in or not. Potential guests often read reviews before deciding to book with you, so they are an important part of your listing's credibility. You cannot delete or hide reviews, even if they are negative.
Listing reviews are also public and appear on the property's page in the order Airbnb's system determines—usually newest first, though Airbnb may weight reviews based on how detailed they are or how recently the guest stayed. You cannot change the order or remove reviews yourself, though you can report ones that violate policy.
What to do if a review does not appear
If you are certain a guest left a review but you do not see it after 48 hours, the review may have been removed by Airbnb for policy violations. Common reasons include the review containing a guest's phone number or email, a link to an external website, or language that violates Airbnb's community standards.
You can contact Airbnb Support through the Help Center to ask about a missing review. Go to "Help" in your account menu, search for "reviews", and select "Contact us". Explain which guest and which dates you are asking about. Airbnb will not always restore a removed review, but they can tell you whether it was removed and why.
How reviews affect your listing and account
Your average star rating appears prominently on your listing and in search results. Guests often filter by minimum rating—many will not book listings below 4.5 or 4.8 stars. A single low review can lower your average, especially if you have few total reviews. Conversely, consistently high reviews boost your visibility in search and can lead to more bookings.
Airbnb also uses review history to determine whether you are may be able to access for special programs like "Superhost" status, which requires a 4.8-star average, a 1% or lower cancellation rate, and a 90% response rate to messages. Reviews are one of the main factors in your account's standing with Airbnb, so responding to guests and maintaining good communication can directly affect your success on the platform.
Frequently Asked Questions
Can I see a review before it goes public?
No. Guests submit reviews privately, and you see them at the same time the public does—after Airbnb's 48-hour review period. You cannot request early access or ask to see a review before it publishes.
What if a guest leaves a review with my personal information in it?
Report the review when ready by clicking the three-dot menu and selecting "Report this review". Explain that it contains personal information. Airbnb typically removes reviews that include phone numbers, email addresses, or names of people not directly involved in the stay.
Can I ask a guest to change or delete their review?
You can contact the guest through Airbnb's messaging system and ask politely, but they are under no obligation to change it. Airbnb does not allow hosts to pressure guests into removing reviews, and doing so can result in account penalties.
Do reviews from cancelled bookings show up?
No. If a booking is cancelled before the guest checks in, neither party can leave a review. Reviews only appear for completed stays where the guest actually checked in and stayed.
How long do reviews stay on my profile?
Reviews remain on your profile indefinitely unless Airbnb removes them for policy violations. They do not expire or disappear over time, so older reviews will always be visible to potential guests.