Where to find your reviews on the Airbnb app and website
Your reviews live in your profile. On the Airbnb app, tap the profile icon at the bottom right, then tap "Reviews." On the website, click your profile picture in the top right corner and select "Reviews" from the dropdown menu. You'll see every review guests have left about you as a host, or every review you've left about properties you've stayed at — the page shows both, in separate tabs.
The reviews appear in reverse chronological order, with the most recent at the top. Each one shows the guest's name (or their chosen display name), the date they stayed, their star rating, and the text of their review. If a guest included photos with their review, those appear below the text.
You can also see your overall rating — the average of all your reviews — displayed prominently at the top of the Reviews page. This number affects how often your listing appears in search results and how many bookings you receive, so it's worth checking regularly.
Key Takeaways
- Your reviews are in your profile under the Reviews tab, accessible from your profile picture on either the app or website.
- You can see reviews guests left about you as a host and reviews you left about properties separately, each in its own tab.
- Your overall star rating appears at the top of the Reviews page and is calculated from all reviews combined.
- Reviews show the guest's name, the stay date, their star rating, and their written feedback, plus any photos they attached.
- Airbnb does not let you delete reviews, but you can respond to them or report a review if it violates Airbnb's policies.
Filtering and sorting your reviews
If you have many reviews, you can narrow them down by rating. On both the app and website, look for filter options near the top of your Reviews page — you can select to show only 5-star reviews, only 1-star reviews, or any rating in between. This is useful if you want to focus on feedback about a specific issue or celebrate your highest-rated stays.
The reviews are sorted by date by default, newest first. There is no option to sort by rating or by keyword, so if you're looking for reviews that mention a specific topic — like cleanliness or communication — you'll need to scroll through and read them manually.
Understanding what each review shows
A review includes the guest's display name, not necessarily their real name. Below that is the date of their stay and their star rating out of 5. The guest's written feedback comes next, followed by any photos they uploaded. Some guests leave detailed comments; others leave just a rating with no text.
Airbnb also shows you which categories the guest rated you on — things like cleanliness, communication, accuracy of listing, and value. If you're a host, you'll see a breakdown of how guests rated you in each category, which can help you spot patterns. For example, if multiple guests mention cleanliness in their reviews, that's a signal to focus on that area.
If a guest left a review and you haven't responded yet, you'll see a "Respond" button. You can write a reply that appears publicly below their review. Hosts often use this to thank guests, address concerns, or provide context for a lower rating.
Responding to reviews and reporting problems
You can respond to any review left about you, whether it's positive or negative. Click or tap the "Respond" button, write your message, and submit it. Your response appears publicly on your profile, so other potential guests will see it. A thoughtful response to a critical review can show that you take feedback seriously and are willing to improve.
If a review violates Airbnb's policies — for example, if it contains hate speech, personal information, or false accusations — you can report it. Look for a flag or report icon next to the review and select the reason it shouldn't be there. Airbnb reviews the report and may remove the review if it breaks the rules. However, Airbnb does not remove reviews straightforward because you disagree with them or because the rating is low.
You cannot delete your own reviews or ask Airbnb to delete a review someone left about you just because it's negative. The review system is designed to be transparent, and Airbnb protects the integrity of reviews by keeping them public unless they violate policy.
Viewing reviews on a specific listing
If you're a host with multiple properties, you can also see reviews for each listing individually. Go to your Listings page, select the property you want to check, and look for the Reviews section within that listing's details. This view shows only the reviews for that specific property, which makes it easier to track how one house or apartment is performing compared to your others.
The same filtering and sorting options explore here. You can see your rating for that property, read individual guest feedback, and respond to reviews. Some hosts use this view to spot issues unique to one property — for instance, if one listing consistently gets lower ratings for noise, that tells you something about the location or the guests it attracts.
What reviews mean for your Airbnb account
Your overall review rating affects your visibility on Airbnb. Listings with higher ratings appear higher in search results, and guests are more likely to book properties with strong reviews. If your rating drops below a certain threshold — Airbnb doesn't publish the exact number, but it's typically around 4.6 stars — your listing may be removed from search or suspended.
Reviews also build trust. A new host with no reviews will struggle to get bookings, even if the property is excellent. As you accumulate positive reviews, you become more competitive. This is why responding professionally to reviews, even critical ones, matters — it shows potential guests that you're attentive and committed to improvement.
Airbnb also uses reviews to identify hosts who may need support. If you receive several reviews mentioning the same problem, Airbnb may reach out with suggestions or resources. Conversely, if your reviews are consistently excellent, you may become may be able to access for Airbnb's Superhost program, which comes with a badge on your listing and can increase bookings.
Frequently Asked Questions
Can I see reviews before a guest publishes them?
No. Guests have 14 days after checkout to leave a review, and you won't see it until they publish it. You can't request a review or see a draft before it goes live. Once it's published, you can respond to it when ready.
What if a guest leaves a review but doesn't rate me with stars?
Some guests leave written feedback without selecting a star rating. Airbnb treats this as a review, and it appears on your profile, but it doesn't count toward your overall rating calculation. Only reviews with a star rating affect your average.
Can I hide bad reviews from my profile?
No. All reviews that don't violate Airbnb's policies remain visible on your profile. You can respond to them publicly, which may help provide context, but you cannot remove or hide them. Airbnb's policy is to keep all legitimate reviews public.
Do reviews I leave about other properties affect my host rating?
No. Reviews you leave as a guest are separate from reviews guests leave about you as a host. Your host rating is based only on feedback from people who stayed at your property. Your guest reviews don't influence it.
How long does it take for a reported review to be removed?
Airbnb reviews reported reviews within a few days, but the timeline varies. If the review violates policy, it may be removed within a week. If Airbnb determines the review doesn't break the rules, it stays up. You'll receive a notification about the outcome of your report.