Where to find your reviews on Airbnb
Your reviews appear on your Airbnb profile, visible to anyone who looks at your listing or your host page. To see them yourself, log into your Airbnb account, click the profile icon in the top right corner, and select "Profile." Scroll down to the "Reviews" section — you'll see every review guests have left about you as a host, along with the date, the guest's name, and their rating.
If you're a guest looking for reviews you've written about hosts, the process is similar. Go to your profile, select "Reviews," and you'll see a tab for reviews you've given. Guest reviews are public and appear on the host's listing page, so other travelers can read what you thought of your stay.
Key Takeaways
- Your host reviews are found in your profile under the "Reviews" section and are visible to all Airbnb users.
- Guest reviews you've written appear on the host's listing page and help other travelers make booking decisions.
- You can filter your reviews by rating, date, or language to find specific feedback.
- Hosts can respond to reviews within 30 days of the review being posted, and those responses are also public.
- Airbnb removes reviews that violate its content policy, such as those containing hate speech or personal information.
Understanding the review display on your profile
When you visit your profile page, the reviews section shows your overall rating at the top — this is the average of all ratings guests have given you. Below that, individual reviews appear in reverse chronological order, with the most recent at the top. Each review shows the guest's first name and photo (if they provided one), their rating out of 5 stars, the date of their stay, and the text of their review.
The reviews section also displays filters. You can sort by rating (showing only 5-star reviews, for example), by date range, or by language if you've received reviews in multiple languages. This makes it easier to find specific feedback or to see patterns in what guests appreciated or didn't.
How to respond to reviews as a host
Hosts have 30 days from the date a review is posted to write a response. To reply, find the review on your profile, click "Respond," and type your message. Your response will appear directly below the guest's review, so both positive and critical feedback can be addressed publicly.
Responding to reviews — especially critical ones — shows potential guests that you take feedback seriously and are willing to engage. You don't need to defend yourself; instead, acknowledge the concern, explain what you'll do differently, or thank the guest for their kind words. Responses are permanent once posted, so take a moment to review what you've written before submitting.
What happens if a review violates Airbnb's policies
Airbnb removes reviews that contain hate speech, discrimination, threats, or personal information like phone numbers or addresses. If you believe a review violates the platform's content policy, you can report it. Click the three dots next to the review and select "Report this review." Airbnb's team will investigate and remove it if it breaks the rules.
Reviews that are straightforward negative or critical — even if they sting — are not removed unless they cross into policy violations. Airbnb distinguishes between honest feedback and abusive content. If a guest had a genuinely bad experience and says so respectfully, that review stays up, and you have the chance to respond.
Viewing reviews on your listing page
Guests see your reviews on your listing page, not just on your profile. When someone is considering booking your property, they'll scroll through reviews left by previous guests. On your listing page, you can see how reviews are displayed to potential bookers — the same text, ratings, and dates appear, along with any responses you've written.
You can also see which reviews appear "above the fold" (visible without scrolling) and which require clicking to see more. Airbnb's algorithm determines the order in which reviews are shown to potential guests, though recent reviews and those with photos tend to appear higher.
Checking your overall rating and review count
Your overall host rating appears prominently on your profile and listing page. This number is the average of all ratings you've received, rounded to one decimal place. Next to it, you'll see your total review count — for example, "4.92 stars from 127 reviews." This summary helps potential guests quickly gauge your track record.
Your rating updates automatically each time a new review is posted. If a review is removed for violating policy, your rating recalculates without it. Keep in mind that Airbnb doesn't show you a breakdown of how many 5-star, 4-star, or 3-star reviews you have in one place — you'd need to count them manually by filtering.
Frequently Asked Questions
Can I delete or hide a review I don't like?
No, you cannot delete a review just because it's negative or critical. You can only report it if it violates Airbnb's content policy — for example, if it contains hate speech, threats, or personal information. Otherwise, the review stays public, and your best response is to reply professionally and move forward.
Do guests see my response to their review?
Yes, your response appears directly below the guest's review, visible to all users browsing your listing or profile. The guest who left the review will also receive a notification that you've responded. Responses are permanent, so make sure your tone is professional and helpful.
How long does it take for a new review to show up on my profile?
Reviews typically appear within 24 hours of being posted. Airbnb's system checks new reviews for policy violations before they go live, which is why there's a short delay. Once posted, the review is visible on both your profile and your listing page.
Can I see reviews from guests who canceled their booking?
No, guests can only leave reviews if they actually completed their stay. Canceled bookings do not generate reviews, so you won't see feedback from guests who never checked in.
What if I want to see reviews in a language I don't speak?
Airbnb's review section includes a language filter. You can select a specific language to view only reviews written in that language, or you can use your browser's translation tool to translate individual reviews. Some reviews may also include translations provided by Airbnb's system.