Airbnb does not publish a general customer service phone number

Airbnb does not operate a traditional phone line where you can call and speak to someone about account issues, booking problems, or general questions. The company handles most support through its website, mobile app, and email. However, there are specific situations where Airbnb will call you, and a few ways to request a callback if you are in an urgent situation.

The reason Airbnb avoids a public phone number is volume—millions of users worldwide would overwhelm a phone system. Instead, the company routes support requests through its digital channels, where they can track your issue, attach documents, and route you to the right team. This also creates a record of your conversation, which protects both you and Airbnb if a dispute arises later.

Key Takeaways

  • Airbnb does not publish a public phone number for general customer support; you must contact them through the app or website.
  • If you have an urgent safety issue, a booking conflict, or a payment problem, you can request a callback through the Resolution Center or Help section.
  • Airbnb may call you directly if there is a problem with your account, a suspicious login attempt, or a security concern.
  • Response times vary by issue type and region, but most requests receive a reply within 24 to 48 hours.
  • For disputes with hosts or guests, Airbnb's Resolution Center is the official channel and creates a record that protects you in any later claim.

How to request a callback through the Airbnb app or website

Open the Airbnb app or go to airbnb.com and sign into your account. Tap or click the profile icon in the top right corner, then select Help. Search for your issue or browse the categories—for example, "booking problem," "payment issue," or "safety concern." At the bottom of most help articles, you will see a button that says Still need help? or Contact us.

Click that button. Airbnb will ask you to describe the problem in detail. Be specific: include your booking confirmation number, the dates involved, the host or guest name, and what went wrong. After you submit, Airbnb will offer you the option to request a call. Select your preferred time window (usually within the next few hours or the next business day), enter your phone number, and confirm. Airbnb will call you at that number.

Response times depend on your issue and your region. Safety issues, payment disputes, and booking cancellations usually get a callback within a few hours. General questions may take 24 to 48 hours. If you do not receive a call in the promised window, return to the same help request and check the status—it will show whether Airbnb is still working on it or if they need more information from you.

When Airbnb will call you without you asking

Airbnb may call you directly if the company detects a security threat to your account. If someone tries to log in from an unusual location, changes your password, or adds a new payment method, Airbnb may call to verify it was you. Answer the call—it will be from a number associated with Airbnb's support team, though the exact number varies by region.

Airbnb may also call if there is a critical issue with a booking you have made or a reservation someone has made at your property. For example, if a guest cancels last-minute and Airbnb needs to discuss a refund, or if a host reports a serious problem during your stay, the company may reach out by phone to resolve it quickly.

If you receive a call claiming to be from Airbnb but you are unsure, hang up and call back through the official app or website. Never give your password, payment information, or ID number to someone who calls you, even if they claim to be Airbnb staff. Airbnb will never ask for these details over the phone.

Using the Resolution Center for booking disputes

If you have a conflict with a host or guest—for example, a host charged you an unexpected fee, a guest damaged your property, or a booking was cancelled unfairly—use the Resolution Center instead of requesting a callback. The Resolution Center is Airbnb's official dispute channel and creates a formal record that protects you if the case escalates.

Open the Airbnb app, go to your profile, and select Trips (if you are a guest) or Listings (if you are a host). Find the booking in question and tap Resolution Center. Describe the issue, attach photos or screenshots if relevant, and propose a resolution—for example, a refund or a credit. Airbnb will notify the other party and give them time to respond. If you both agree, the case closes. If not, Airbnb's team will review the evidence and make a decision.

This process usually takes 3 to 7 days. You can request a callback during this time if you want to discuss the case with someone, but the Resolution Center itself is the binding channel for disputes.

Contact options for specific situations

If you are a host with a serious issue—such as a guest refusing to leave, property damage, or a safety threat—contact Airbnb through the Help section and mark your issue as urgent. Airbnb prioritizes host safety issues and will usually call within a few hours. If the situation is happening right now and you feel unsafe, call your local police first, then contact Airbnb afterward to report what happened.

If you are a guest and you feel unsafe during a stay, leave the property when ready and call local police. After you are safe, contact Airbnb through the app to report the incident. Airbnb takes safety reports seriously and will investigate. You may be offered a refund or a credit toward a future stay, depending on the circumstances.

For payment issues—such as a charge you do not recognize, a refund that did not arrive, or a problem with your payment method—go to Help and search for "payment." Airbnb will ask for details about the transaction, including the date, amount, and booking number. A specialist will review your case and may call you to confirm details or discuss a resolution.

Why email may be faster than a callback request

While a callback request is when ready, email can sometimes be faster for complex issues. When you submit a help request through the app or website, Airbnb sends you a confirmation email with a ticket number. You can reply to that email with additional information, photos, or documents without having to start over.

Email also works well if you are in a different time zone or if you prefer written communication. You will have a record of every message, which is useful if you need to refer back to what was promised or agreed. If you do not hear back within 48 hours, reply to the ticket email again and reference your ticket number.

What to do if you cannot reach Airbnb

If you have submitted multiple help requests and have not received a response, check your spam or junk folder—Airbnb's emails sometimes get filtered. Make sure you are using the email address associated with your Airbnb account. If you still have not heard back after 72 hours, submit a new help request and mention that you have already contacted support about this issue.

If you are in a dispute with a host or guest and Airbnb's Resolution Center decision feels unfair, you can escalate through the app. Open the case, scroll to the bottom, and look for an Appeal or Escalate button. Provide new evidence or explain why you disagree with the decision. A senior team member will review your case again.

For issues related to payment fraud, identity theft, or account hacking, contact Airbnb's Trust and Safety team through the Help section. These cases are treated as high priority and usually receive attention within 24 hours.

Frequently Asked Questions

Can I call Airbnb if I am locked out of my account?

You cannot call directly, but you can request a callback through the login page. On airbnb.com, click Log in, then Forgot password? or Need help signing in? Follow the prompts to verify your identity, and Airbnb will offer you a callback option. A specialist can help you regain access within a few hours.

What if I need to cancel my booking urgently?

Go to your Trips, select the booking, and tap Cancel reservation. Airbnb will show you the cancellation policy and refund amount when ready. If you have questions about the refund or the policy, request a callback through the Help section. For same-day cancellations, a callback is usually faster than waiting for an email response.

Does Airbnb have a number I can call from outside the United States?

Airbnb does not publish country-specific phone numbers. Use the app or website to request a callback, and Airbnb will call you at the number you provide, regardless of where you are. International calls may incur charges from your phone carrier, but Airbnb's call to you is free.

What if someone is impersonating Airbnb and calling me?

Hang up when ready and do not share any information. Go to the Airbnb app, sign in, and report the call through Help. Search for "scam" or "fraud" and describe what happened. Airbnb takes impersonation seriously and will investigate. If you gave out personal information, change your password and enable two-factor authentication on your account right away.

Can I get a phone number for a specific host or guest?

No. Airbnb does not share phone numbers between users. If you need to reach a host or guest, use the Airbnb messaging system within the app. If there is a safety concern or a dispute, contact Airbnb through the Help section or Resolution Center instead of trying to contact them directly.