Airbnb does not publish a general customer service phone number

Airbnb handles most support requests through its website and app rather than phone. There is no single phone number you can call to reach Airbnb customer service for general questions. Instead, the company routes different types of issues to different channels — some through the app's messaging system, some through email, and some through phone callbacks that you request yourself.

If you need to speak to someone, your fastest route is usually to request a callback through the Airbnb app or website. Airbnb will call you back within a few hours or the next business day, depending on the type of issue and how busy their support team is. For urgent problems — like a host cancelling your reservation hours before arrival — you may reach a person faster this way than by waiting for an email response.

Key Takeaways

  • Airbnb does not have a main phone number; instead, you request a callback through the app or website and they call you back.
  • The fastest way to reach someone is through the Resolution Center in the app, where you can message the host or request Airbnb support.
  • For urgent issues like last-minute cancellations or safety concerns, mention the urgency when you submit your request so Airbnb prioritizes your case.
  • Email support is available but slower; use it for non-urgent issues like billing questions or account changes.
  • If you are locked out of your account, use the "Help" section on the login page rather than the main app.

How to request a callback through the Airbnb app

Open the Airbnb app and tap the profile icon in the bottom right corner. Scroll down and select "Help" or "Get Help" (the exact wording varies by app version). You will see a list of common issues — choose the one closest to your problem, or scroll to the bottom and select "Contact us" or "Still need help?"

On the next screen, Airbnb will ask you to describe your issue in a text box. Be specific: instead of "my reservation is cancelled," write "my host cancelled my reservation 4 hours before check-in and I have nowhere to stay tonight." The more detail you give, the faster Airbnb can route your request to the right team. At the bottom of this screen, you should see an option to "Call me" or "Request a call." Tap it, confirm your phone number, and Airbnb will call you back.

Callback times vary. For urgent issues, you may hear from someone within a few hours. For routine questions, expect a call within 24 hours. If you do not receive a callback, check your spam folder — sometimes the call comes from a number that looks like a regular phone number, not an Airbnb-branded caller ID.

Using the Resolution Center to message Airbnb directly

If your issue involves a specific reservation, the Resolution Center is often faster than requesting a callback. Open the app, go to "Trips," and select the reservation in question. Scroll down to find "Resolution Center" or "Contact [Host Name]" and tap it.

From here, you can message your host directly about issues like a missing key, a broken appliance, or a checkout question. If the host does not respond within a set time (usually 24 hours), or if you need Airbnb to step in, you can escalate the conversation by selecting "Escalate to Airbnb" or "Get Airbnb involved." Airbnb staff will then review the messages and contact you — usually by phone if the issue is serious.

The Resolution Center is designed for problems tied to a specific stay. If your issue is account-wide — like a billing dispute, a lost password, or a policy question — use the main Help section instead.

Contacting Airbnb through the website

If you prefer to use a computer, go to airbnb.com and click the profile icon in the top right corner. Select "Help" from the dropdown menu. You will see the same issue categories as in the app. Choose your topic, describe your problem, and scroll to the bottom to find the "Call me" or "Request a call" button. Enter your phone number and Airbnb will call you back using the same timeline as app requests.

The website version sometimes shows additional options, like live chat with a support agent, depending on your location and the type of issue. If you see a chat option, that is usually the fastest way to get an answer to a straightforward question without waiting for a callback.

What to do if you are locked out of your account

If you cannot log in to Airbnb, you cannot access the Help section through the app or website. Instead, go to airbnb.com and click "Log in." On the login page, you will see a "Help" link — click it. From there, select "I can't log in" or "Forgot password" and follow the prompts. You can request a callback from this page even without being logged in.

If you have a reservation coming up and you are locked out, this is a good time to request a callback and mention the urgency. Airbnb may be able to reset your password over the phone or send you a temporary login link while you wait.

Email support and when to use it

Airbnb does not publish an email address for general support, but you can send a message through the Help section. After you describe your issue and request a callback, you will usually receive a confirmation email with a reference number. You can reply to that email with additional information, and Airbnb will add it to your case.

Email is useful if you have documents to attach — like a screenshot of a billing error, a photo of a damaged item, or a copy of your lease (for disputes about house rules). It is slower than a callback request, so use email only for issues that are not time-sensitive.

Handling urgent safety or security issues

If you are in when ready danger, call your local emergency number (911 in the United States) before contacting Airbnb. If you have a safety concern that is not an emergency — like a lock that does not work, a host who is behaving inappropriately, or a guest who is violating house rules — request a callback and clearly state "urgent" or "safety concern" in your description. Airbnb has a separate team for these issues and will prioritize your call.

For safety issues, have specific details ready: the date and time of the incident, exactly what happened, and any messages or photos that document the problem. This information helps Airbnb respond faster and take the right action.

Frequently Asked Questions

Can I call Airbnb without requesting a callback first?

No. Airbnb does not staff a general phone line. You must request a callback through the app, website, or Help page, and Airbnb will call you. There is no way to call Airbnb directly.

How long does it take to get a callback?

Most callbacks arrive within 24 hours. Urgent issues — like a last-minute cancellation or a safety concern — may be prioritized and receive a call within a few hours. Response times are slower during holidays and peak travel seasons.

What if Airbnb does not call me back?

Check your spam folder and make sure your phone number is correct in your account settings. If you still do not hear back after 48 hours, submit another request through the Help section and mention that you did not receive a callback. You can also try messaging through the Resolution Center if your issue is tied to a specific reservation.

Is there a phone number for hosts?

Hosts use the same Help system as guests. They can request a callback through their account settings, but there is no separate host phone line. Some hosts may list their own phone number in their listing or in messages — you can contact them directly if they have shared it with you.

Can I reach Airbnb by phone if I am outside the United States?

Yes. The callback system works in most countries where Airbnb operates. When you request a callback, Airbnb will call you using a local number or international line depending on your location. Response times may be longer in regions with smaller support teams.